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60 Choice Guest Service Representative Jobs Hiring Near You

St Joseph'S/Candler

Guest Service Representative

Savannah, GA · On-site

$12.50 - $15.25/hr

The Guest Services Representative (GSR) serves as the ultimate customer service representative for the organization and sets the tone for a positive consumer experience by projecting a positive and ...

Choice Hotels

Guest Service Representative

Fargo, ND · On-site

$13.25 - $16.25/hr

As a Guest Service Representative , you serve as both the first and last impression for our guests. You will be responsible for managing check-in and check-out processes, overseeing front desk ...

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Guest Service Representative

Holiday Inn Express and Suites

Granger, IN

$15/hr

Full-time

Re-posted 5 days ago

Holiday Inn Express rating

5.0

Company rating: 5.0 out of 10

Based on 523 frontline employees who took The Breakroom Quiz

88th of 108 rated hotels

Job description

The Holiday Inn Express & Suites is seeking a full-time Guest Service Representative. Candidates must have excellent customer service skills and a drive to provide the best service possible.

Duties and Responsibilities:

  • Greet and tend to guests in a positive and friendly manner.
  • Maintain a constant presence at the front desk.
  • Process check-ins and check-outs.
  • Complete required shift-specific checklist.
  • Handle billing, post charges, and collect payments.
  • Manage room availability, create reservations, and answer phone calls.
  • Possess general knowledge about the local area.
  • Anticipate guest needs, recognize issues and respond in a timely manner.
  • Effectively communicate with guests and other staff members.
  • Coordinate with housekeeping staff for room status and guest requests.
  • Manage security of guest information, keys, and cash drawer.
  • Comply with IHG standards and promote brand loyalty.
  • Ensure cleanliness of front desk and lobby areas.
  • Multitask and prioritize work duties for maximum efficiency.
  • Maintain a professional appearance through dress and demeanor.
  • Perform all other duties as assigned.

Qualifications:

  • High school diploma or equivalent.
  • Preferred customer service experience.
  • Preferred experience in the hotel industry.
  • Ability to stand for 8 hours (accommodations can be made for all ADA qualified candidates).
  • Availability to include weekends.
  • Ability to lift up to 30 pounds.
  • Strong interpersonal, organizational, and problem-solving skills.
  • Computer literacy.
  • Strong written and verbal communication skills.

Beginning with the first hotel in 1985, Indiana Hospitality Group has grown to become a substantial participant in the industry. Designing, building, owning, and operating a portfolio of hotels consisting of Marriott, Hilton, Intercontinental Hotels Group and Choice Hotels. At each property our goal is to exceed the guest expectations and
provide a unique guest experience. Clean-Fixed-Friendly Hotels!

What Holiday Inn Express employees say

Pay

Benefits

Hours and flexibility

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