ZipRecruiter

Log In

CHOICE
CHOICE

60 Choice Guest Relations Manager Jobs Hiring Near You

Marriott Vacations Worldwide

CORE WORK ACTIVITIES Managing Guest Services and Front Desk Operations * Utilizes interpersonal and ... Sets a positive example for guest relations. * Empowers employees to provide excellent customer ...

Marriott

Guest Relations Manager

Miami Beach, FL · On-site

CORE WORK ACTIVITIES Managing Guest Services and Front Desk Operations Utilizes interpersonal and ... Sets a positive example for guest relations. Empowers employees to provide excellent customer ...

TEAM FX

Guest Relations Teammate

Hunt Valley, MD · On-site

The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...

TEAM FX

Guest Relations Teammate

Baltimore, MD · On-site

The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...

TEAM FX

Guest Relations

Fort Worth, TX · On-site

The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by ... supporting the day to day activities and needs of our guests. All team members must model the FX ...

TEAM FX

Guest Relations Teammate

Baltimore, MD

The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...

TEAM FX

Guest Relations Teammate

Hunt Valley, MD · On-site

The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...

TEAM FX

Guest Relations Teammate

New Freedom, PA · On-site

The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...

TEAM FX

Guest Relations Teammate

Baltimore, MD · On-site

The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...

TEAM FX

Guest Relations Teammate

Baltimore, MD

The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...

previous pagenext page

Showing results 21-40

All JobsChoice JobsChoice Guest Relations Manager Jobs

CHOICE Jobs Information

What other companies are hiring for Guest Relations Manager jobs?

What are the most popular jobs at Choice?

Guest Relations Manager, Hope Lodge

American Cancer Society

Rochester, MN • On-site

$44K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 8 days ago

American Cancer Society rating

7.8

Company rating: 7.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

157th of 772 rated non-profit organizations

Job description

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.
The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.
The Guest Relations Manager leads guest relations and front desk operations, ensuring a seamless and welcoming experience for patients and caregivers. This role manages referrals, room allocations, occupancy, and supervises the guest relations & concierge team to optimize guest satisfaction and operational efficiency.
Schedule: Sunday - Thursday - 11:00am - 7:30pm
Salary: $44,000
ESSENTIAL FUNCTIONS:
  • Lead concierge/front desk team to ensure smooth check-in/out and excellent guest service (30%)

  • Manage guest referrals, screening, and room allocation to maximize occupancy (25%)

  • Supervise front desk operations including phone inquiries and guest requests (15%)

  • Monitor facility readiness and cleanliness, coordinating with maintenance and housekeeping teams (10%)

  • Track and analyze occupancy data to inform decisions and improve operations (10%)

  • Resolve guest concerns and implement service recovery solutions (10%)

EXPERIENCE/QUALIFICATIONS:
  • Minimum Degree Required: High School Diploma or Equivalent

  • Preferred Degree: Bachelor's Degree

  • Minimum of 3 years of experience in guest relations, front desk management, or hospitality management, with at least 1-2 years in a supervisory or managerial role.

  • Valid Driver's License with Clean Driving Record is Required

KNOWLEDGE, SKILLS, AND ABILITY:
  • Strong leadership and team management skills

  • Knowledge of hotel management systems and reservation software

  • Ability to analyze data and adjust processes to improve occupancy

  • Strong interpersonal and customer service skills

  • Ability to work in a fast-paced, guest-facing environment

TRAVEL REQUIREMENTS:
  • Travel Required for initial training upon hire, otherwise minimal travel required

PHYSICAL REQUIREMENTS:
  • The Guest Relations Manager may need to spend extended periods standing or walking, especially during peak check-in/check-out times or while assisting guests throughout the facility.

  • Occasionally, the Guest Relations Manager may need to lift or carry items such as luggage or supplies for guests, particularly during room turnarounds or when assisting with guest needs.

  • Some manual tasks, such as arranging guest amenities or organizing front desk materials, may be required as part of daily operations, requiring manual dexterity and physical coordination.

  • In the event of emergencies or crises, the Guest Relations Manager may need to respond quickly and assist guests in evacuating the facility or accessing emergency services, potentially involving physical exertion and mobility.

  • Conducting room inspections to ensure cleanliness, safety, and readiness for guest occupancy may involve walking throughout the facility and performing physical tasks such as checking bedding, supplies, and amenities.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

What American Cancer Society employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply