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Biltmore Company
Biltmore Company

Biltmore Estate is a museum and tourist attraction in Asheville, North Carolina.

Breakroom Rating

Breakroom Rating7

Based on 13 frontline employees from Biltmore Company who took The Breakroom Quiz

60 Biltmore Guest Relations Manager Jobs Hiring Near You

Biltmore Company

$18.34/hr

Essential Job Duties: 1. Receives and prioritizes emergency and non-emergency telephone and radio calls for service from Biltmore Company staff and guest. 2. Operates multi-frequency, multi-radio ...

Biltmore Company

Wine Bar Server - Flex

Asheville, NC · On-site

$16 - $22/hr

... company. Schedules can vary, but are generally 8-hour shifts. Weekend availability required ... products, Biltmore Winery Programs, and all services offered. 7. Excellent guest relations and ...

Biltmore Company

... the company in any area deemed necessary. Essential Job Duties 1. Ensures service and quality ... guest relations at all times. 6. Aligns operations in support of strategic planning and corporate ...

Biltmore Company

$16 - $22/hr

... company. Schedules can vary, but are generally 8-hour shifts. Weekend availability required ... products, Biltmore Winery Programs, and all services offered. 7. Excellent guest relations and ...

Biltmore Company

Wine Bar Server - Reserve

Asheville, NC · On-site

$16 - $22/hr

... products, Biltmore Winery Programs, and all services offered. 7. Excellent guest relations and ... and company. Physical Requirements: 1. Lifting 50 pounds maximum with frequent bending, lifting ...

Biltmore Company

$16 - $22/hr

... products, Biltmore Winery Programs, and all services offered. 7. Excellent guest relations and ... and company. Physical Requirements: 1. Lifting 50 pounds maximum with frequent bending, lifting ...

Biltmore Company

$17.09/hr

... the company by providing a world class experience for guest accessing and using the assigned ... management 2. Assistance with administration related to area operational activities. 3. Store ...

Biltmore Company

$21.44/hr

... Biltmore Company Police Department in the enforcement of North Carolina laws and regulations, the ... Work involves vehicle and foot patrol of the property, investigations and wildlife management.

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Biltmore Company Jobs Information

Do workers at Biltmore Estate get paid breaks?

Yes. Most people get paid breaks.
67% of people say they get paid breaks.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and September 2026.

Does Biltmore Estate pay people when they’re sick?

Yes. Most people get paid when they’re sick.
67% of people say they would get paid if they were sick but scheduled to work.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and September 2026.

At Biltmore Estate, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
40% of people say they have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between August 2025 and April 2026.

Is the health insurance from Biltmore Estate affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between August 2025 and September 2026.

Do people get paid time off at Biltmore Estate?

Most people get paid time off work.
70% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between August 2025 and September 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 70% of people with changing schedules find out their shifts one week or less ahead of time.
  • 0% of people with changing schedules find out their shifts two weeks ahead of time.
  • 30% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 10 people who took the Breakroom Quiz between November 2024 and September 2026.

Do workers at Biltmore Estate worry about hours?

Some people worry about getting enough hours.
50% of people report they worry about getting enough hours.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and September 2026.

Do Biltmore Estate workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and September 2026.

How easy is it for Biltmore Estate workers to change shifts?

Some people find it hard to change shifts.
43% of people report that it’s hard to change shifts if they need to.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and August 2026.

How easy is it to get time off at Biltmore Estate?

Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and September 2026.

Do Biltmore Estate managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and September 2026.

Do jobs at Biltmore Estate spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
14% of people report that their job takes up time that they don’t get paid for.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and September 2026.

How easy is it to take sick days at Biltmore Estate?

Most people find it easy to take sick days.
73% of people report that it’s easy to take time off if they are sick.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people at Biltmore Estate feel treated with respect by their managers?

Most people feel treated with respect by their managers.
67% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and September 2026.

Do people at Biltmore Estate get to take their breaks without interruption?

Only some people get breaks without interruption.
44% of people report that their breaks get interrupted.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and September 2026.

Is it stressful to work at Biltmore Estate?

Most people feel stressed here.
75% of people say they often feel stressed at work.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and September 2026.

Do people at Biltmore Estate enjoy their jobs?

Most people enjoy their job.
89% of people report they enjoy their job.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and August 2026.

Do people at Biltmore Estate recommend working with their team?

Most people recommend working with their team.
69% of people report that they would recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and September 2026.

Do people get enough training when they start at Biltmore Estate?

Some people didn’t get enough training when they started.
38% of people report they didn’t get enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and September 2026.

Do people get support to advance at Biltmore Estate?

Most people are given support to advance their career here.
In the last year, 70% of people report being given support to advance their career here.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people think Biltmore Estate’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 11 people who took the Breakroom Quiz between November 2024 and September 2026.

Do workers feel well informed about how Biltmore Estate is doing?

Only some people feel well informed about how the company is doing.
45% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 11 people who took the Breakroom Quiz between November 2024 and September 2026.

What other companies are hiring for Guest Relations Manager jobs?

What are the most popular jobs at Biltmore?

What are the most popular categories at Biltmore?

Infographic showing various Guest Relations Manager job openings at Biltmore in the United States as of August 2026, with employment types broken down into 36% Full Time, and 64% Part Time. Highlights an 100% Physical job distribution.

Guest Relations - Interpretive Host I - Reserve

Biltmore Company

Asheville, NC • On-site

$16.32/hr

Part-time

Re-posted 29 days ago

Biltmore Estate rating

7.0

Company rating: 7.0 out of 10

Biltmore Estate

Based on 13 frontline employees who took The Breakroom Quiz

5.6

Company rating compared to similar companies: 5.6 out of 10

Hospitality employers average

Based on 104,290 frontline employees who took The Breakroom Quiz

The best things about working at Biltmore Estate

  • 89%

    89% say they enjoy their job

    say they enjoy their job

  • 80%

    80% say their managers don’t change their shifts at short notice

    say their managers don’t change their shifts at short notice

  • 67%

    67% say they have respectful managers

    say they have respectful managers

Featured by Biltmore Estate, based on 13 Breakroom Quiz responses from their frontline employees

Job description

Job Description
Job Summary:
Minimum pay for this position is $16.32/hour. Additional compensation will be considered for candidates with higher amounts of experience above the minimum requirements.
The Biltmore House Guest Relations Historic Interpreter I is in constant contact with Biltmore guests and is their main source of interpretation, information and assistance. Staff must also remain aware of the safety of the guests, fellow employees, and the House and collection. The incumbent will also provide general assistance and support for the leadership, department, and company. Host Interpreters will provide guest assistance in the front of Biltmore House to check guest tickets and daily BH Reservations prior to entry to the security scanner queue (known as "Gate Keeper"). When school tours resume, staff will work events and exhibits and guide house tours for school groups when schools are in session. May qualify to certify for other training Modules. Staff may provide general assistance to guests at Summer Concert Evenings and at various Exhibitions.
Estimated Hours: 15 hours/week during Biltmore House regular and Candlelight hours, Luminere evenings and weekends.
This role requires holiday availability.
Essential Job Duties:
1. Welcomes and orients guests as they enter Biltmore House, providing assistance with where to find guide books and other necessary Biltmore literature.
2. Checks guest tickets/passes as they enter Biltmore House, providing assistance to guests who may require accommodation with wheelchairs and elevator use.
3. Proactively seeks out guests and initiates conversation while demonstrating a thorough knowledge of Biltmore Estate and proactively cross-selling Biltmore's Tours and attractions.
4. Performs Vulnerable Objects List checks each day at opening and closing of Biltmore House and responds to alarms as requested by Biltmore House Security.
5. Maintains constant awareness to insure the safety of guests, employees, Biltmore House and the collection.(combined)
6. Insures that guests adhere to Biltmore House policies.
7. Demonstrates the ability to certify and lead various tours of Biltmore House including, Student Group Tours, Audio Tours, all Guided Biltmore House Tours as well as events and exhibits around Biltmore Estate as needed.
Qualifications:
1. High school diploma (or GED) required. Additional training, education, and/or certification(s) preferred.
2. At least one year of related experience in a public contact, customer service, hospitality, teaching, or related field required. Equivalent combination of education/experience considered. Instructional delivery experience a plus.
3. Demonstrated commitment to delivery of world class internal/external guest service.
4. Outstanding interpersonal and communication skills; ability to convey information clearly, concisely, and effectively; public speaking and/or storytelling skills a huge plus; ability to welcome and engage guests in a warm and genuine manner.
5. Ability to quickly learn Biltmore history, protocols, products/services.
6. Proactive, exercises good judgment; creatively problem solves, troubleshoots; engage in light guest service recovery; builds positive and professional relationships.
7. Positively and professionally represents Biltmore at all times.
Physical Requirements:
1. Standing and walking on a variety of surfaces for significant periods of time; surfaces include marble, limestone, cobblestone, brick, asphalt, carpeting and rugs.
2. Hosts are on their feet 100% of their on duty shift time.
3. Hosts may walk as much as three to six miles and routinely climb up to 600 stairs per day.
4. Temperatures in and outside Biltmore House can be extreme. Hosts must be able to adapt constantly to varying atmospheric conditions.
5. Radio earbuds must be worn at all times while on duty. Radio traffic can be constant.
6. Must be able to lift 20 pounds on occasion.
#BiltmoreCareers

Working at Biltmore Estate

Perks for frontline workers

From Biltmore Estate, via Breakroom

  • 40% discounts at estate food and beverage and retail locations

  • Year-round access to the estate gardens and grounds

  • Access to the Clinic on Biltmore Estate at no cost

  • Access to Employee Assistance Network, Biltmore Cares Chaplains program, and Eblen Charities

  • Company training and development programs

  • Paid sick/emergency leave (flexible & full-time employees)

  • Paid holidays (flexible & full-time employees)

  • Eligibility to participate in company profit-sharing program (based on seniority; for flexible and full-time employee)

  • Eligibility to contribute to 401(k) retirement savings plan with a company match (flexible and full-time employee)

  • Paid vacation (full-time employees)

About Biltmore Estate, in their own words

From Biltmore Estate

Completed in 1895, Biltmore was created as a grand estate for George and Edith Vanderbilt, their family, and friends. America’s Largest Home® was intended to be an escape, offering the pleasures of country life where every wish was anticipated and fulfilled.

That is the legacy that inspires our 2,000 employees: providing world-class service and gracious hospitality to every guest while preserving and protecting a beloved American icon.

Company values

From Biltmore Estate

Biltmore welcomes, respects, supports, and values diverse guests and employees, not only because it is the right thing to do, but also because it is essential for the preservation of this special place for generations to come. Through what we call a REACH mindset (Recognition, Empathy, Accountability, Curiosity, and Humility), we build relationships to create inclusive communities, develop and empower diverse leadership, and invest in team and community development.

Our company culture is guided by a legacy of serving our guests and each other with the gracious hospitality for which George Vanderbilt was known. Biltmore is still family-owned and remains passionate about fostering a welcoming and inclusive oasis from everyday life for our guests and each other.

Diversity and inclusion statement

From Biltmore Estate

By building equitable and inclusive practices, Biltmore attracts and empowers a workforce as diverse as the 1.7 million+ annual guests that we serve. Our efforts are aimed at empowering our current 2,000+ employees while concurrently creating the workforce of the future.

We’re fortifying these efforts through the establishment of clear and ambitious goals, along with developing strategies and pipelines to enhance diverse representation at Biltmore.

What Biltmore Estate employees say

Pay

Benefits

Hours and flexibility

Workplace

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