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28 Chegg Customer Service Manager Jobs Hiring Near You

Chegg, Inc.

Strategy and Operations Manager

Boston, MA · On-site

$108K - $163.20K/yr

Chegg is seeking a Business Operations Lead to serve as a key strategic and operational partner to the GM of Chegg Academic Services. This role will act as the GM's right hand on business and ...

Chegg, Inc.

Strategy and Operations Manager

Atlanta, GA · On-site

$108K - $163.20K/yr

Chegg is seeking a Business Operations Lead to serve as a key strategic and operational partner to the GM of Chegg Academic Services. This role will act as the GM's right hand on business and ...

Chegg, Inc.

Strategy and Operations Manager

Montgomery, AL · On-site

$108K - $163.20K/yr

Chegg is seeking a Business Operations Lead to serve as a key strategic and operational partner to the GM of Chegg Academic Services. This role will act as the GM's right hand on business and ...

Chegg, Inc.

Strategy and Operations Manager

Cheyenne, WY · On-site

$108K - $163.20K/yr

Chegg is seeking a Business Operations Lead to serve as a key strategic and operational partner to the GM of Chegg Academic Services. This role will act as the GM's right hand on business and ...

Chegg, Inc.

Strategy and Operations Manager

Topeka, KS · On-site

$108K - $163.20K/yr

Chegg is seeking a Business Operations Lead to serve as a key strategic and operational partner to the GM of Chegg Academic Services. This role will act as the GM's right hand on business and ...

Chegg, Inc.

Strategy and Operations Manager

Salem, OR · On-site

$108K - $163.20K/yr

Chegg is seeking a Business Operations Lead to serve as a key strategic and operational partner to the GM of Chegg Academic Services. This role will act as the GM's right hand on business and ...

Chegg, Inc.

Strategy and Operations Manager

Providence, RI · On-site

$108K - $163.20K/yr

Chegg is seeking a Business Operations Lead to serve as a key strategic and operational partner to the GM of Chegg Academic Services. This role will act as the GM's right hand on business and ...

Chegg, Inc.

Strategy and Operations Manager

Annapolis, MD · On-site

$108K - $163.20K/yr

Chegg is seeking a Business Operations Lead to serve as a key strategic and operational partner to the GM of Chegg Academic Services. This role will act as the GM's right hand on business and ...

Chegg, Inc.

Strategy and Operations Manager

Trenton, NJ · On-site

$108K - $163.20K/yr

Chegg is seeking a Business Operations Lead to serve as a key strategic and operational partner to the GM of Chegg Academic Services. This role will act as the GM's right hand on business and ...

Chegg, Inc.

Strategy and Operations Manager

Lincoln, NE · On-site

$108K - $163.20K/yr

Chegg is seeking a Business Operations Lead to serve as a key strategic and operational partner to the GM of Chegg Academic Services. This role will act as the GM's right hand on business and ...

Chegg, Inc.

Strategy and Operations Manager

Malta, MT · On-site

$108K - $163.20K/yr

Chegg is seeking a Business Operations Lead to serve as a key strategic and operational partner to the GM of Chegg Academic Services. This role will act as the GM's right hand on business and ...

Chegg, Inc.

Strategy and Operations Manager

Hartford, CT · On-site

$108K - $163.20K/yr

Chegg is seeking a Business Operations Lead to serve as a key strategic and operational partner to the GM of Chegg Academic Services. This role will act as the GM's right hand on business and ...

Chegg, Inc.

Strategy and Operations Manager

Honolulu, HI · On-site

$108K - $163.20K/yr

Chegg is seeking a Business Operations Lead to serve as a key strategic and operational partner to the GM of Chegg Academic Services. This role will act as the GM's right hand on business and ...

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Chegg Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What is it like to work at Chegg?

Chegg is a dynamic and innovative company that prioritizes student success and academic achievement, fostering a culture of collaboration and continuous learning. The company's team structure is diverse and global, with various departments working together to develop and deliver online learning platforms, tutoring services, and educational resources. Working at Chegg may appeal to individuals who are passionate about education and technology, as the company offers opportunities for professional growth, flexible work arrangements, and a chance to make a positive impact on students' lives.
What other companies are hiring for Customer Service Manager jobs?
What are the most popular jobs at Chegg?
What are the most popular categories at Chegg?
Infographic showing various Customer Service Manager job openings at Chegg in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 76% Physical, and 24% Remote job distribution.
Strategy and Operations Manager

Strategy and Operations Manager

Chegg, Inc.

Boston, MA • On-site

$108K - $163.20K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Description
Chegg is seeking a Business Operations Lead to serve as a key strategic and operational partner to the GM of Chegg Academic Services. This role will act as the GM's right hand on business and operational matters, helping to establish operational discipline, identify strategic points of leverage, and drive initiatives that deliver meaningful business results.
This is a high-impact role for someone who is equally comfortable thinking strategically and driving execution. The right person will bring structure to ambiguity, help the organization operate with rigor, and work across functions to keep the business focused on what matters most. You should be energized by solving complex problems, improving how teams operate, and turning analysis into action.
We are looking for someone with 4+ years of experience in investment banking, consulting, private equity, high-performing tech companies, or a combination of these environments.
What You'll Do
  • Serve as a strategic and operational right hand to the GM of Chegg Academic Services
  • Help establish operating discipline across the business through strong planning, prioritization, performance tracking, and follow-through
  • Identify the highest-leverage opportunities to improve business performance and help translate them into action
  • Drive key operating rhythms, including leadership meetings, business reviews, KPI tracking, planning processes, and cross-functional follow-ups
  • Partner closely with Product, Finance, Analytics, Marketing, Operations, Support, and other teams to drive alignment and execution
  • Build analyses, forecasts, business cases, dashboards, and executive-ready materials to support decision-making
  • Lead special projects and cross-functional initiatives on behalf of the GM
  • Help assess tradeoffs, prioritize resources, and ensure the organization is focused on the work that drives the greatest business return
  • Spot issues early, structure problems clearly, and help drive practical solutions
  • Translate high-level business goals into clear workstreams, ownership, and measurable outcomes
What We're Looking For
  • 4+ years of experience in investment banking, consulting, private equity, operating roles at a high-performing tech company, or a combination of these environments
  • Strong analytical horsepower and business judgment
  • Excellent problem-solving skills and structured thinking
  • Strong financial and operational intuition, with the ability to connect analysis to action
  • Exceptional written and verbal communication skills
  • Ability to influence across teams and levels without relying on formal authority
  • High ownership, strong attention to detail, and comfort operating in fast-moving, ambiguous environments
  • Proven ability to drive cross-functional work and get things done
  • Low ego, high capacity, and willingness to step into whatever the business needs most
Preferred Qualifications
  • Experience in strategy, business operations, strategic finance, consulting, private equity, or general management
  • Experience working closely with senior leaders on high-priority business matters
  • Experience in tech, consumer internet, subscription, education, marketplace, or digital product businesses
  • Comfort moving between strategic questions and day-to-day operational execution
  • Track record of identifying leverage points and converting them into measurable business impact
Why This Role
This is a unique opportunity to work directly with the GM of Chegg Academic Services in a role with broad exposure across the business. You will help shape priorities, strengthen operating rigor, and drive the initiatives that matter most. For the right person, this is a chance to take on a highly visible role with real ownership, senior exposure, and meaningful influence on outcomes.
The base salary pay range for this position is $108,000 to $163,200. Although this range represents the full range for the position, the actual pay will vary within this range based on geographic location, job type, professional experience, and other factors.
In addition, Chegg offers a comprehensive benefits plan for eligible employees, including medical, dental, vision, life and supplemental life insurance, short-and long-term disability, mental health support, parental leave, paid time off, paid holidays, 401(k) with matching contributions, Flexible Spending Account (FSA) and Health Savings Account (H.S.A.) options, an Employee Stock Purchase Plan, and other benefits found at: https://www.chegg.com/about/working-at-chegg/benefits/.
Why do we exist?
Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Chegg Skills, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.
Video Shorts
Life at Chegg: http://youtu.be/Fwf90zgaOLA
Chegg Corporate Career Page: https://jobs.chegg.com/
Chegg India: http://www.cheggindia.com/
Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/
Chegg Skills: https://www.chegg.com/skills
Chegg out our culture and benefits!
http://www.chegg.com/about/working-at-chegg/benefits/
Chegg is an equal opportunity employer

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