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Charter Steel
Charter Steel

60 Charter Steel Operations Manager Jobs Hiring Near You

Charter Manufacturing Company

$26.50/hr

Charter Steel, located in Cleveland, OH is hiringa night shift Billet Conditioner. Role Available ... A fast-paced role that requires the use of torches, jackhammers, crane and forklift operations ...

Red Hospitality & Leisure

The Charter Operations Manager is ultimately responsible for daily management of all captains, crew members and motorized watersports tour personnel and equipment. The scope of responsibility will ...

Bico Steel

Operations Manager

Mogadore, OH

BICO Steel | Your Competitive Advantage Since 1896 TITLE: Operations Manager LOCATION: Bico Steel Service Center, Mogadore, Ohio REPORTS TO: Vice President and General Manager SUPERVISES: Supervisors ...

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Charter Steel Jobs Information

Do workers at Charter Steel get paid breaks?

Yes. Most people get paid breaks.
100% of people say they get paid breaks.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and May 2026.

Does Charter Steel pay people when they’re sick?

Yes. Most people get paid when they’re sick.
74% of people say they would get paid if they were sick but scheduled to work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.

At Charter Steel, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
45% of people say they have to use vacation days when they’re out sick.
Based on data from 11 people who took the Breakroom Quiz between July 2025 and June 2026.

Is the health insurance from Charter Steel affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 15 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Charter Steel?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 11 people who took the Breakroom Quiz between July 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 0% of people with changing schedules find out their shifts one week or less ahead of time.
  • 38% of people with changing schedules find out their shifts two weeks ahead of time.
  • 50% of people with changing schedules find out their shifts three weeks ahead of time.
  • 13% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 8 people who took the Breakroom Quiz between December 2024 and August 2025.

Do workers at Charter Steel worry about hours?

Most people don’t worry about getting enough hours.
83% of people report they don’t worry about getting enough hours.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and November 2025.

Do Charter Steel workers get to choose the shifts they work?

Most people get to choose which shifts they work.
69% report that they have enough control over which shifts they work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for Charter Steel workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and August 2025.

How easy is it to get time off at Charter Steel?

Most people find it easy to get time off.
81% of people report it’s easy to get time off.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and June 2026.

Do Charter Steel managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and November 2025.

Do jobs at Charter Steel spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
14% of people report that their job takes up time that they don’t get paid for.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to take sick days at Charter Steel?

Most people find it easy to take sick days.
90% of people report that it’s easy to take time off if they are sick.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and June 2026.

Is working at Charter Steel good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
82% of people who care for a child or other relative report this is a good place to work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at Charter Steel feel treated with respect by their managers?

Most people feel treated with respect by their managers.
89% of people say they’re treated with respect by their managers.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Charter Steel get to take their breaks without interruption?

Only some people get breaks without interruption.
42% of people report that their breaks get interrupted.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and March 2026.

Is it stressful to work at Charter Steel?

Most people feel stressed here.
75% of people say they often feel stressed at work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Charter Steel enjoy their jobs?

Most people enjoy their job.
93% of people report they enjoy their job.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at Charter Steel recommend working with their team?

Most people recommend working with their team.
71% of people report that they would recommend working with their immediate team to a friend.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get enough training when they start at Charter Steel?

Most people got enough training when they started.
75% of people report they got enough training when they started working here.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get support to advance at Charter Steel?

Most people are given support to advance their career here.
In the last year, 86% of people report being given support to advance their career here.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people think Charter Steel’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
89% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers feel well informed about how Charter Steel is doing?

Most people feel well informed about how the company is doing.
79% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.

What other companies are hiring for Operations Manager jobs?

What are the most popular jobs at Charter Steel?

What are the most popular categories at Charter Steel?

Director of Sales

Charter Manufacturing Company, Inc.

Cleveland, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family!
At Charter Steel, you'll join a people-focused culture where innovation, teamwork, and continuous improvement drive how we work. The Director of Sales will lead commercial strategy, profitable growth, and customer engagement while building the systems, leadership capability, and cross-functional operating discipline needed to scale the organization.
This is a builder role. The successful leader will lead through sales managers, strengthen account planning and forecasting, improve CRM and data discipline, develop talent, and connect customer commitments to operational capability, technical requirements, and long-term enterprise value. The role also partners closely with Customer Experience, Marketing, Technical Services, Operations, Quality, and leadership to turn Charter Steel capabilities into meaningful customer value and measurable business outcomes.
Work location: Onsite in either Cleveland, OH or Saukville, WI
Travel: Approximately 50%
Leadership scope: Multi-level sales organization; leads through sales managers
What You'll Do
Lead Commercial Strategy and Profitable Growth
  • Own revenue, margin, mix, customer retention, and strategic-account outcomes across key market segments.
  • Translate business strategy, market conditions, competitor behavior, customer economics, industry trends, and regulatory developments into clear commercial priorities and measurable plans.
  • Translate product and customer segmentation models into differentiated value propositions, service models, account coverage, growth priorities, and investment levels.
  • Guide strategic account planning, customer roadmaps, contracts, and engagement models that support long-term growth and customer loyalty.

Build a Scalable Sales Operating System
  • Define, implement, and continuously improve the end-to-end sales process - from market prioritization and opportunity qualification through account planning, pipeline management, forecasting, negotiation, contracting, handoffs, and post-sale engagement.
  • Establish clear process definitions, decision criteria, roles, management cadence, and accountability for consistent adoption across the sales organization.
  • Create predictive visibility into pipeline health and commercial performance using measures such as opportunity quality, conversion, win rate, sales-cycle duration, account potential, forecast accuracy, and expected financial contribution.
  • Use CRM, dashboards, analytics, and service data to improve forecast quality, territory and resource planning, customer insight, performance management, and cost-to-serve.

Lead Through Managers and Build Organizational Capability
  • Establish clear roles, decision rights, performance expectations, and operating cadence so sales managers independently lead account planning, forecasting, coaching, and performance management within their teams.
  • Build a disciplined coaching system that includes account and opportunity reviews, customer-call observation, skill assessment, feedback, development planning, and follow-up.
  • Assess organizational capability, recruit and develop talent, strengthen leadership succession, recognize strong performance, and address performance or behavioral gaps with urgency and consistency.
  • Develop managers who can coach both sales-process discipline and the capabilities required for strategic selling, negotiation, customer leadership, and commercial decision-making.

Strengthen Customer Relationships and Technical Differentiation
  • Build deep, strategic, multi-level customer relationships and lead proactive engagement informed by service data, technical insights, quality performance, lab results, supply chain metrics, and market trends.
  • Partner with Customer Experience, Marketing, Technical Services, Quality, Supply Chain, and Operations to deliver a seamless customer journey and position Charter Steel capabilities as differentiators.
  • Partner with the Director of Technical Services to evolve the lab from a reactive resource into a proactive, customer-facing commercial asset that provides product analysis, performance insight, and strategic collaboration for key accounts.
  • Create customer feedback loops and ensure insights are captured in CRM and translated into improvements in processes, product offerings, service delivery, and customer experience.

Protect Enterprise Value and Drive Disciplined Execution
  • Lead complex commercial negotiations involving pricing, volume commitments, supply agreements, service expectations, risk allocation, concessions, and long-term strategic value.
  • Establish negotiation strategies, approval parameters, contract-governance practices, and post-negotiation learning that improve capability and consistency across the organization.
  • Balance customer advocacy with capacity, operational capability, technical risk, service requirements, profitability, and long-term enterprise value.
  • Create confidence for leadership through timely communication, clear escalation, visible progress, disciplined follow-up, and continuous improvement across commercial workflows.
  • Uses leading indicators to identify risk, redirect resources, and improve outcomes before gaps appear in revenue or margin results

How You'll Lead
  • Builder mindset: You can scale systems and teams, create operating cadence, develop managers, and institutionalize strong commercial practices.
  • Collaborative influence: You proactively partner across functions and leadership, including when ownership is shared or ambiguous.
  • High accountability: You set clear expectations, use metrics and routines, follow through, and communicate progress or risk before being asked.
  • Strategic and operational discipline: You translate strategy into execution through managers, measures, decision rights, and cross-functional operating mechanisms.

Qualifications
  • 10+ years of progressive commercial or sales leadership experience, ideally within steel, metals, manufacturing, or industrial B2B sectors.
  • Demonstrated success leading sales teams to achieve growth and margin targets in complex, technical, or engineering-driven industries.
  • Strong financial and strategic acumen with the ability to connect commercial decisions to operational, technical, and profitability impacts.
  • Experience successfully implementing CRM systems, digital sales tools, or service data platforms.
  • Exceptional communication, negotiation, and relationship-building skills.

Additional Required Qualifications
  • 10+ years of progressive commercial or sales experience, including significant experience leading sales managers and a multi-level sales organization in a complex industrial, manufacturing, technical, or engineering-driven B2B environment.
  • Demonstrated success building or transforming a sales organization, including sales process, management cadence, account planning, forecasting, CRM adoption, coaching, talent development, and performance accountability.
  • Proven record of delivering measurable revenue, margin, mix, customer-retention, or strategic-account outcomes through the performance of the organization.
  • Experience assessing organization capability, recruiting and developing talent, addressing performance gaps, and building leadership succession.
  • Demonstrated ability to balance customer advocacy with capacity, operational capability, technical risk, service requirements, profitability, and long-term enterprise value.
  • Demonstrated experience leading through sales managers, including setting expectations, establishing management cadence, coaching manager effectiveness, differentiating performance, and holding leaders accountable for team outcomes.
  • Demonstrated experience personally leading complex, multi-party commercial negotiations and coaching teams through high-value or high-risk customer agreements.
  • Working knowledge of commercial contracts, terms and conditions, risk allocation, compliance requirements, and contract-governance practices.

We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).

Apply