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60 Ccfs Jobs Hiring Near You

Ccfs

Director of Customer Experience

Dallas, TX · On-site

$10K/mo

CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! SALARY RANGE: $100,00-120,000Salary is based on education ...

Ccfs

Class A Linehaul

Butte, MT · On-site

CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! JOB SUMMARY At CrossCountry Freight Solutions, we take great ...

Ccfs

Class A Linehaul Driver

Phoenix, AZ · On-site

CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! JOB SUMMARY At CrossCountry Freight Solutions, we take great ...

Ccfs

Class A Linehaul Driver

Eagan, MN · On-site

$1.3K - $1.7K/wk

CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! JOB SUMMARY At CrossCountry Freight Solutions, we take great ...

Ccfs

Class A Linehaul Driver

Missoula, MT · On-site

$1.3K - $1.7K/wk

CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! JOB SUMMARY At CrossCountry Freight Solutions, we take great ...

Ccfs

Linehaul Driver

Helena, MT · On-site

$35/hr

CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! JOB SUMMARY At CrossCountry Freight Solutions, we take great ...

Ccfs

Class A Delivery Driver

Helena, MT · On-site

$35/hr

CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! COMPANY OVERVIEW CrossCountry Freight Solutions (CCFS) is an ...

Ccfs

Director of Customer Experience

Kansas City, KS · On-site

$10K/mo

CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! SALARY RANGE: $100,00-120,000Salary is based on education ...

Ccfs

Class A Float Linehaul Driver

Denver, CO · On-site

$342.30/day

CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! JOB SUMMARY At CrossCountry Freight Solutions, we take great ...

Ccfs

Class A Delivery Driver

Great Falls, MT · On-site

$31/hr

CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! COMPANY OVERVIEW CrossCountry Freight Solutions (CCFS) is an ...

Ccfs

Class A Delivery Driver

Helena, MT · On-site

$35/hr

CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! COMPANY OVERVIEW CrossCountry Freight Solutions (CCFS) is an ...

Ccfs

Class A Delivery Driver

Great Falls, MT · On-site

$35/hr

CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! COMPANY OVERVIEW CrossCountry Freight Solutions (CCFS) is an ...

Ccfs

Freight Brokerage Account Manager

Phoenix, AZ · On-site +1

$50K - $60K/yr

CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! JOB TITLE: Freight Brokerage Account Manager DEPARTMENT:

Ccfs

Class A Linehaul Driver

Kalispell, MT · On-site

$1.3K - $1.7K/wk

CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! JOB SUMMARY At CrossCountry Freight Solutions, we take great ...

Ccfs

Class A Linehaul Driver - Home Daily

Saint Louis, MO

$1.2K - $1.7K/wk

CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! JOB SUMMARY At CrossCountry Freight Solutions, we take great ...

Ccfs

Linehaul Driver

Dallas, TX · On-site

CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! JOB SUMMARY At CrossCountry Freight Solutions, we take great ...

Ccfs

Class A Linehaul Driver Singles

Denver, CO · On-site

$351/day

CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! JOB SUMMARY At CrossCountry Freight Solutions, we take great ...

Ccfs

Class A Linehaul Driver

Kansas City, KS · On-site

$35/hr

CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! JOB SUMMARY At CrossCountry Freight Solutions, we take great ...

Ccfs

Class A Linehaul Driver Doubles

Denver, CO · On-site

CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! JOB SUMMARY At CrossCountry Freight Solutions, we take great ...

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Infographic showing various job openings at Ccfs in the United States as of July 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Director of Customer Experience

Ccfs

Dallas, TX • On-site

$10K/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Job Title:

Director of Customer Experience

Department:

Customer Service

Job Status:

Exempt

Compensation:

Direct Reports:

Yes

COMPANY OVERVIEW

CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!

SALARY RANGE:$100,00-120,000Salary is based on education and years of experience.

JOB SUMMARY

CrossCountry Freight Solutions is looking for a dynamic and experienced Director of Customer Experience to lead our customer-facing teams and shape the future of how we serve our clients. In this role, you will own the strategy, structure, and day-to-day performance of our Customer Service and Account Management organizations-ensuring every customer interaction reflects the quality and care that defines our brand.

This is a leadership role that sits at the intersection of strategy and execution. You will build and coach high-performing teams, drive cross-functional collaboration with Sales, Operations, and other functional departments, and use data and customer feedback to continuously improve how we deliver value. Whether you are resolving a high-stakes account challenge,establishingtiered service standards, or developing your team members, your decisions will directlyimpactcustomer retention, satisfaction, and long-term growth.

ESSENTIAL JOB DUTIES

  • Lead, develop, and holdaccountablea multi-team customer experience organization including Customer Service and Account Management.
  • Establish clear performance expectations, KPIs, and service standards; provide ongoing coaching and development to direct reports and their teams.
  • Build a scalable department structure that supports business growth and delivers a consistent, high-quality customer experience at every tier.
  • Define and executea customerexperience strategy aligned with CCFS's growth, retention, and serviceobjectives.
  • Establish and manage tiered service models that ensure the right level of support is matched to each customer relationship.
  • Serve as the voice of the customer, surfacing insights,identifyingsystemic gaps, and driving improvements that enhance satisfaction and loyalty.
  • Oversee proactive account management activities for high-value clients, including onboarding, business reviews, and relationship outreach.
  • Monitor account health and revenue trends; ensure Sales and operational teams are engaged and accountable when performance changes require attention.
  • Guide the team in balancing strategic relationship management with efficient delegation of day-to-day service needs.
  • Partner with multiple departments to align priorities, resolve complex customer issues, and improve the end-to-end experience.
  • Own the escalation path for high-impact customer situations, ensuring swift resolution withappropriate stakeholderinvolvement.
  • Lead process improvement and automation initiatives that reduce manual work, improve efficiency, and support customer self-service over time.
  • Develop reporting and dashboards that provide leadership with clear visibility into team performance, account health, and customer satisfaction trends.

MINIMUM REQUIREMENTS

  • 5+ years of experience in customer experience, account management, or customer service leadership, with 2+ years in a director-level role.
  • Proven ability to lead and develop multi-team organizations in a fast-paced, service-driven environment.
  • Strong analytical mindset; comfortable using data toidentifytrends, measure performance, and drive decisions.
  • Track recordof successful cross-functional collaboration and holding peers accountabletoshared outcomes.
  • Excellent communication skills; confident presenting to senior leadership and engaging directly with key clients.
  • Experience in freight,logistics, or transportation is a plus but notrequired.

BENEFITS:

  • Medical, Vision, Dental, Supplemental, and Life Insurances available.
  • Paid time off, paid holidays, paid community volunteer time
  • 401k retirement plan

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