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ABOUT QUALITY MANAGEMENT GROUP: 

We manage communities and living spaces that residents are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future. 

Our mission is to empower our employees to serve, to build a place that people love to work, to leverage technology, to grow responsibly, and to maximize owner return and satisfaction. Our values have proven that this is only possible through Trust, Respect, Development, Adaptability, and Sustainability.

The Community Manager is responsible for:

• Leading the overall administration, compliance, and maintenance of the property, while striving to maintain 100% occupancy.
• Must assume proactive behavior and measures to properly represent Quality Management Group, Inc. and build relationships in the community.

The Community Manager reports to the Director, Regional Manager, or Senior Community Manager. The Community Manager directly supervises a minimum of 2-3 personnel and/or temporary resources. 

RESPONSIBILITIES

COMPLIANCE

• Property Management policies and regulations.
• Review, process and approve all resident notices pertaining to recertification.
• Maintain property waiting list in accordance with the properties’ Tenant Selection Plan.
• Ensure applications for housing are processed in accordance with properties’ affordable housing covenants.
• Process annual re-certifications within established timelines.
• Comply with all aspects of Fair Housing and Harassment Awareness training and protocols in performance of all tasks and assignments

PROPERTY OPERATIONS

• Handle marketing and advertising for vacancies in accordance with properties’ Affirmative Fair Housing Marketing Plan.
• Ensure that all appropriate notices are remitted to residents in a timely manner and are completed and served within the requirements set forth in the lease.
• Visually inspect grounds, buildings, and apartment units on a regular basis between annual inspections.
• Manage office supply inventory and work closely with Resident Services to ensure maintenance supplies are purchased in a timely manner and in accordance with the approved budget.
• Work cohesively with resident services staff to ensure vacancies turn times are met in accordance with company policy.
• Ensure work orders are processed in Yardi within established timelines.

FINANCIAL

• Accurately account for and balance petty cash in accordance with company policies and procedures.
• Prepare deposits for banking and posts resident payments into Yardi within timelines established by management.
• Prepare management required month end reports.
• Manage account receivables and ensure past resident balance due receivables are turned over to collection agencies.
• Keeps resident ledgers accurate and works diligently with accounting to resolve any errors.
• Prepares annual budget

HUMAN RESOURCES

• Oversees a min. of 1-3 employees
• Train and be responsible for work performed by all staff members under his/her direction.
• Perform written evaluations of employees.
• Maintain accurate payroll records as required by the company. Review employee timecards on due date as well as commissions and/or bonus incentives; approve for payment within Payroll department deadlines

CUSTOMER SERVICE

• Respond to all resident complaints in a timely and professional manner.
• Create a community of caring and excitement that is contagious for our residents and noticeable to the community at large.

RESIDENT PROGRAMS

• Designs, implements, and manages appropriate resident programs and is responsible for their on-going success.

COMMUNITY RELATIONS

• Manage ongoing positive relationships with all City staff and other local representatives and social service providers.

GENERAL

• Must attend Company sponsored events that relate to the development of the team, which, from time to time, may include travel and overnight stays at locations away from the employee’s home.
• Note that other duties outlined in the leasing position and/or assistant manager positions may have to be done by the Community Manager based on the staffing needs and size of the community.
• All references to compliance, affordability, HUD, Tax Credit, tenant selection plans, AFHM plans, etc. are for communities that have some type of affordability covenants that do not apply to market rate communities.
• This position may require the availability to work some nights, weekends and occasional holidays based upon the needs of the community.
• Other duties as requested.

EXPERIENCE:

• Current/Previous Section 8 voucher experience
• Minimum of 1 year experience in Tax Credit
• Minimum of 2 years or more in a supervisory role overseeing other employees
• Minimum 2-5 years working in a position with comparable responsibilities
• Minimum of a high school education or equivalent
• YARDI property management accounting software expertise
• Formal instruction/designations such as a Certified Occupancy Specialist
• Financial management
• Proficient in English language in verbal and written communications and in writing reports
• Computer literacy in Outlook, Word, Excel, and the Internet

ESSENTIAL SKILLS:

• Excellent customer service skills and ability to be flexible, a team player and interface professionally with all levels of internal and external customers
• The ability to hold the residents and employees accountable without being hostile
• Clear communication both written and oral including diplomacy and discretion
• Must have a strong work ethic and positive attitude
• Ability to work with and understand persons of all ethnic and family backgrounds
• Ability to build external relationships while positively promoting the organization
• Excellent time and project management skills with the ability to organize and prioritize tasks
• Relate to others beyond giving and receiving instructions
• Handle high stress situations effectively
• Exhibit strong leadership skills
• The ability to both prioritize and delegate as needed
• Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance
• Thrives in a fast-paced, team-oriented, collaborative, deadline-driven work environment and ability to manage a high level of detail
• A passion and strong understanding of our industry and our business mission
• Authorized to work in the United States for any employee.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• 5-7 hours of sitting, reading, and typing daily
• 1-3 hours of walking daily
• Operates Computer requiring the use of hands/fingers
• Occasional bending, reaching, kneeling and/or crouching
• Regular lifting of up to 30 pounds
• Occasional Climbing of Stairs
• While performing the duties of this job, the employee is occasionally required to handle or feel objects, touch and use tools, stoop, twist, push, pull, grasp, balance, crawl, talk, and hear.
• Specific vision requirements include close vision, distance vision and color vision and peripheral vision, depth perception and an ability to adjust focus.
• Specific audio/verbal abilities include communication with residents, employees, vendors, and owners both in person and via telephone.

WORK ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing this job, the employee is exposed to weather conditions prevalent at the time.  This may include warm, hot or cold temperatures.  The noise level in the work environment is moderate.

We participate in E-Verify to confirm the identity and employment eligibility of all new hires.

At Quality Management Group (Quality), we believe in providing professional property management services with precision and care. Since 1982, Quality has overseen a diverse portfolio of single-family homes, affordable and conventional apartment communities, and specialty housing including permanent supportive, rural, senior, veterans and homeless housing.

Quality has consistently led the industry through innovation, consistently delivering high customer satisfaction for our residents and partners. We also believe in going beyond simply taking care of the properties entrusted to us and further enhancing the communities in and around our properties.

At Quality Management Group, we know that it is more than just a place to live, it’s a home.

And here – it’s good to be home.