This position will work closely with Technology, SP&D, CAF Legal, Compliance, Richmond partners ... Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the ...

39 Carmax Legal Associate Jobs Hiring Near You
This position will work closely with Technology, SP&D, CAF Legal, Compliance, Richmond partners ... Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the ...
SR Coordinator, Customer Relations
Richmond, VA · On-site
$18.10 - $27.90/hr
... Legal, Public Relations, Risk, and Accounting. You'll exercise independent judgment to deliver ... Except as otherwise required by state law, CarMax Associates are entitled to the following paid ...
SR Coordinator, Customer Relations
Richmond, VA · On-site
$18.10 - $27.90/hr
... Legal, Public Relations, Risk, and Accounting. You'll exercise independent judgment to deliver ... Except as otherwise required by state law, CarMax Associates are entitled to the following paid ...
Analyst, Customer Relations
Richmond, VA · On-site
You'll partner with teams such as Executive Offices, Legal, Public Relations, Risk, Asset ... Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the ...
Analyst, Customer Relations
Richmond, VA · On-site
You'll partner with teams such as Executive Offices, Legal, Public Relations, Risk, Asset ... Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the ...
Manager, Talent Assessments
Richmond, VA · On-site
This role partners closely with HR, Legal, Technology, internal business partners, and external ... This role will be based out of the CarMax Home Office (Richmond, VA) and associates will work ...
Manager, Talent Assessments
Richmond, VA · On-site
This role partners closely with HR, Legal, Technology, internal business partners, and external ... This role will be based out of the CarMax Home Office (Richmond, VA) and associates will work ...
Sr. Manager, Financial Reporting
Richmond, VA · On-site
$127K - $204K/yr
... Legal, Treasury, Tax, and Audit Service departments, senior and executive management and external ... Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the ...
Sr. Manager, Financial Reporting
Richmond, VA · On-site
$127K - $204K/yr
... Legal, Treasury, Tax, and Audit Service departments, senior and executive management and external ... Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the ...
Sr. Manager, Financial Reporting
Richmond, VA · On-site +1
$100K - $137K/yr
... Legal, Treasury, Tax, and Audit Service departments, senior and executive management and external ... Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the ...
Sr. Manager, Financial Reporting
Richmond, VA · On-site +1
$100K - $137K/yr
... Legal, Treasury, Tax, and Audit Service departments, senior and executive management and external ... Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the ...
Sr. Manager, Financial Reporting
Richmond, VA · On-site
$94K - $128K/yr
... Legal, Treasury, Tax, and Audit Service departments, senior and executive management and external ... Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the ...
Sr. Manager, Financial Reporting
Richmond, VA · On-site
$94K - $128K/yr
... Legal, Treasury, Tax, and Audit Service departments, senior and executive management and external ... Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the ...
Partner with senior stakeholders across communications, marketing, HR, procurement, legal, and ... Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the ...
Partner with senior stakeholders across communications, marketing, HR, procurement, legal, and ... Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the ...
Sr. Manager, Talent Operations and Recruitment Marketing
Richmond, VA · On-site
$107K - $171K/yr
Partner with senior stakeholders across communications, marketing, HR, procurement, legal, and ... Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the ...
Sr. Manager, Talent Operations and Recruitment Marketing
Richmond, VA · On-site
$107K - $171K/yr
Partner with senior stakeholders across communications, marketing, HR, procurement, legal, and ... Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the ...
Sr. Analyst, Fin Reporting
Richmond, VA · On-site
$85K - $128K/yr
... Legal, Accounting Policy, Treasury, Tax, and Internal Audit departments, as well as other ... This role will be based out of the CarMax Home Office in Richmond, VA and Associates will work ...
Sr. Analyst, Fin Reporting
Richmond, VA · On-site
$85K - $128K/yr
... Legal, Accounting Policy, Treasury, Tax, and Internal Audit departments, as well as other ... This role will be based out of the CarMax Home Office in Richmond, VA and Associates will work ...
Sr. Analyst, Fin Reporting
Richmond, VA · On-site
... Legal, Accounting Policy, Treasury, Tax, and Internal Audit departments, as well as other ... This role will be based out of the CarMax Home Office in Richmond, VA and Associates will work ...
Sr. Analyst, Fin Reporting
Richmond, VA · On-site
... Legal, Accounting Policy, Treasury, Tax, and Internal Audit departments, as well as other ... This role will be based out of the CarMax Home Office in Richmond, VA and Associates will work ...
Director, AI/ML Engineering
Richmond, VA · On-site
Collaborate with other key stakeholders (e.g., legal, security, etc.) to ensure product features ... Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the ...
Director, AI/ML Engineering
Richmond, VA · On-site
Collaborate with other key stakeholders (e.g., legal, security, etc.) to ensure product features ... Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the ...
Director, AI/ML Engineering
Richmond, VA · On-site
$181K - $290K/yr
Collaborate with other key stakeholders (e.g., legal, security, etc.) to ensure product features ... This role will be based out of the CarMax Home Office in Richmond, VA and Associates will work ...
Director, AI/ML Engineering
Richmond, VA · On-site
$181K - $290K/yr
Collaborate with other key stakeholders (e.g., legal, security, etc.) to ensure product features ... This role will be based out of the CarMax Home Office in Richmond, VA and Associates will work ...
Partner with senior stakeholders across communications, marketing, HR, procurement, legal, and ... Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the ...
Partner with senior stakeholders across communications, marketing, HR, procurement, legal, and ... Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the ...
Analyst II, Cybersecurity- Information Risk Management
Richmond, VA · On-site
$78K - $118K/yr
S. legal frameworks and privacy regulation such as: CCPA, GLBA, PCI, NYDFS, CFPB. * Detail oriented ... Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the ...
Analyst II, Cybersecurity- Information Risk Management
Richmond, VA · On-site
$78K - $118K/yr
S. legal frameworks and privacy regulation such as: CCPA, GLBA, PCI, NYDFS, CFPB. * Detail oriented ... Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the ...
S. legal frameworks and privacy regulation such as: CCPA, GLBA, PCI, NYDFS, CFPB. * Detail oriented ... Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the ...
S. legal frameworks and privacy regulation such as: CCPA, GLBA, PCI, NYDFS, CFPB. * Detail oriented ... Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the ...
Sr. Analyst, Fin Reporting
Richmond, VA · On-site
... Legal, Accounting Policy, Treasury, Tax, and Internal Audit departments, as well as other ... This role will be based out of the CarMax Home Office in Richmond, VA and Associates will work ...
Sr. Analyst, Fin Reporting
Richmond, VA · On-site
... Legal, Accounting Policy, Treasury, Tax, and Internal Audit departments, as well as other ... This role will be based out of the CarMax Home Office in Richmond, VA and Associates will work ...
Director, AI/ML Engineering
Richmond, VA · On-site
Collaborate with other key stakeholders (e.g., legal, security, etc.) to ensure product features ... This role will be based out of the CarMax Home Office in Richmond, VA and Associates will work ...
Director, AI/ML Engineering
Richmond, VA · On-site
Collaborate with other key stakeholders (e.g., legal, security, etc.) to ensure product features ... This role will be based out of the CarMax Home Office in Richmond, VA and Associates will work ...
S. legal frameworks and privacy regulation such as: CCPA, GLBA, PCI, NYDFS, CFPB. * Detail oriented ... Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the ...
S. legal frameworks and privacy regulation such as: CCPA, GLBA, PCI, NYDFS, CFPB. * Detail oriented ... Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the ...
CarMax Jobs Information
Do workers at CarMax get paid breaks?
56% of people say they don’t get paid breaks.
Based on data from 106 people who took the Breakroom Quiz between September 2025 and September 2026.
Does CarMax pay people when they’re sick?
70% of people say they would get paid if they were sick but scheduled to work.
Based on data from 112 people who took the Breakroom Quiz between September 2025 and September 2026.
At CarMax, are sick days and vacation days separate paid time off?
43% of people say they have to use vacation days when they’re out sick.
Based on data from 108 people who took the Breakroom Quiz between September 2025 and September 2026.
Do part-time workers get paid time off at CarMax?
60% of people who work part-time say they don’t get paid time off
Based on data from 5 people who took the Breakroom Quiz between June 2025 and December 2025.
Is the health insurance from CarMax affordable enough for their workers?
86% of people say the health insurance costs are okay
Based on data from 90 people who took the Breakroom Quiz between September 2025 and September 2026.
Do people get paid time off at CarMax?
95% of people say they get paid time off.
Based on data from 122 people who took the Breakroom Quiz between September 2025 and September 2026.
How far ahead of time do people find out their work schedule?
- 23% of people with changing schedules find out their shifts one week or less ahead of time.
- 27% of people with changing schedules find out their shifts two weeks ahead of time.
- 15% of people with changing schedules find out their shifts three weeks ahead of time.
- 35% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 52 people who took the Breakroom Quiz between September 2025 and September 2026.
Do workers at CarMax worry about hours?
77% of people report they don’t worry about getting enough hours.
Based on data from 57 people who took the Breakroom Quiz between September 2025 and September 2026.
Do CarMax workers get to choose the shifts they work?
52% report that they don’t have enough control over which shifts they work.
Based on data from 54 people who took the Breakroom Quiz between September 2025 and September 2026.
How easy is it for CarMax workers to change shifts?
40% of people report that it’s hard to change shifts if they need to.
Based on data from 42 people who took the Breakroom Quiz between September 2025 and September 2026.
How easy is it to get time off at CarMax?
79% of people report it’s easy to get time off.
Based on data from 107 people who took the Breakroom Quiz between September 2025 and September 2026.
Do CarMax managers change schedules at the last minute?
74% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 54 people who took the Breakroom Quiz between September 2025 and September 2026.
Do jobs at CarMax spill into time workers aren’t paid for?
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 55 people who took the Breakroom Quiz between September 2025 and September 2026.
How easy is it to take sick days at CarMax?
85% of people report that it’s easy to take time off if they are sick.
Based on data from 114 people who took the Breakroom Quiz between September 2025 and September 2026.
Is a CarMax job good for students?
73% of students report this is a good place to work if you’re studying.
Based on data from 51 people who took the Breakroom Quiz between December 2024 and July 2026.
Is working at CarMax good if you’re a parent or caregiver?
69% of people who care for a child or other relative report this is a good place to work.
Based on data from 58 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at CarMax feel treated with respect by their managers?
84% of people say they’re treated with respect by their managers.
Based on data from 114 people who took the Breakroom Quiz between September 2025 and August 2026.
Do people at CarMax get to take their breaks without interruption?
88% of people report that they get to take their breaks without interruption.
Based on data from 110 people who took the Breakroom Quiz between September 2025 and September 2026.
Is it stressful to work at CarMax?
63% of people say they often feel stressed at work.
Based on data from 112 people who took the Breakroom Quiz between September 2025 and September 2026.
Do people at CarMax enjoy their jobs?
78% of people report they enjoy their job.
Based on data from 99 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at CarMax recommend working with their team?
40% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 123 people who took the Breakroom Quiz between September 2025 and September 2026.
Do people get enough training when they start at CarMax?
71% of people report they got enough training when they started working here.
Based on data from 119 people who took the Breakroom Quiz between September 2025 and September 2026.
Do people get support to advance at CarMax?
In the last year, 39% of people report not being given support to advance their career here.
Based on data from 111 people who took the Breakroom Quiz between September 2025 and September 2026.
Do people think CarMax’s headquarters understands what’s happening where they work?
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 107 people who took the Breakroom Quiz between September 2025 and September 2026.
Do workers feel well informed about how CarMax is doing?
36% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 103 people who took the Breakroom Quiz between September 2025 and September 2026.
What other companies are hiring for Legal Associate jobs?
What are the most popular jobs at Carmax?
What are the most popular categories at Carmax?

Full-time
PTO
Re-posted 19 days ago
CarMax rating
7.9
Based on 375 frontline employees who took The Breakroom Quiz
38th of 740 rated retailers
Job description
CarMax, the way your career should be!
About this job
The Senior Manager, CAF Customer Experience (Digital Marketing) is responsible for understanding industry best practices to drive execution of impactful omni-channel communication strategies to enhance customer satisfaction, increase payments, loyalty, and repurchase in support of the CAF strategic vision. Ensuring all customer facing content is consistent, engaging and compliant across all channels including letters, statements, email, text, IVR (interactive voice response), the CarMax Auto Finance website and mobile app. This position will work closely with Technology, SP&D, CAF Legal, Compliance, Richmond partners, Operations and CAF Senior Leadership to elevate customer satisfaction, loyalty and positive brand interactions across the CAF experience.
As a Customer Experience Senior Manager, you will spend your time:
- Identifying and optimizing customer facing omni-channel communication efforts to deliver on department objectives and CAF house strategic vision.
- Overseeing the creative design and execution of digital and mailed communications, adhering to CarMax and CAF brand guidelines.
- Providing oversight and leadership to the Digital Marketing team to ensure that operational processes are accurately documented and executed in accordance with policies, procedures and regulatory requirements.
- Driving cross functional initiatives, ensuring the overall effectiveness of customer impacting communication strategies and that the customer at the center of decisions.
- Developing direct and indirect reports, playing an active role in identifying, assessing and developing talent for the department. Driving associate engagement and development through targeted activities and interactions.
- Creating and maintaining an accurate journey map for all customer moments that matter, with focus on multi-channel communications across the CAF customer journey.
- Continuously researching and staying informed to make recommendations regarding the latest digital marketing trends, technologies, and best practices.
- Delivering thoughtful and timely resolution and necessary remediation for all Legal, audit and/or compliance/CRU findings across all digital communications and required platforms.
- Creation and tracking of productivity through key report outs and dashboards to provide leadership visibility into key metrics and performance across end-to-end communications.
Qualifications and Requirements
- Bachelor's degree in business, Marketing or related field; 5+ years Marketing or equivalent experience
- Demonstrated critical thinking, problem-solving, and systems thinking skills
- Excellent communication skills with the ability to champion change and influence, while working effectively in a team-based environment
- Experience with website analytics tools (e.g., Google Analytics) and best practices and CRM systems like Salesforce CRM and Marketing Clouds (preferred).
- Proven leadership with a culture-focused mindset and strong associate engagement
- Proficiency in creating and utilizing customer journey maps and personas
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
The annual salary for this position is:
$104,600.00 - $167,400.00
May be eligible for bonus and equity.
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:
- To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
About CarMax
Sourced by ZipRecruiter
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
Industry
Automobile dealers and finance and insurance
Company size
10,000+ Employees
Headquarters location
Henrico, VA, US