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Capital Health Plan

60 Capital Health Plan Customer Service Representative Jobs Hiring Near You

Capital Health Plan

Optometrist

Tallahassee, FL · On-site

DAY-TO-DAY As an Optometrist with Capital Health Plan, your day will be both diverse and rewarding. You'll provide comprehensive primary eye care services, including diagnosing and managing ocular ...

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Infographic showing various Customer Service Representative job openings at Capital Health Plan in the United States as of August 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 100% Physical job distribution.

Member Services Representative

Capital Health Plan

Tallahassee, FL • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Are you the calm voice, problem-solver, and trusted guide people rely on when they need answers most? Capital Health Plan is seeking a full-time Member Services Representative in Tallahassee, FL to help create exceptional experiences for our members every day. If you thrive in a fast-paced environment, enjoy helping others, and want a rewarding career where your work truly makes a difference, this could be the opportunity you've been looking for. Apply today!

WHY YOU SHOULD JOIN US

Pay: We offer our Member Services Representative a competitive wage.

Benefits:

  • Health coverage and dental insurance
  • Health and dependent care spending accounts
  • Short and long-term disability
  • Major disability time off (MDTO)
  • Retirement plan
  • Life and AD&D insurance
  • Voluntary life and AD&D insurance
  • Paid time off (PTO)
  • Employee assistance program
  • SmartDollar

ABOUT CAPITAL HEALTH PLAN

We are a not-for-profit health care organization that has served the panhandle since 1982, delivering high-quality, affordable, and patient-centered care. Our employees are essential to our continued success, and their passion, motivation, and commitment drive our reputation for excellence and member satisfaction.

Whether delivering direct care, supporting patients, or ensuring smooth operations behind the scenes, every team member plays a vital role in fulfilling our mission to improve the health of our communities. We are dedicated to fostering a professional, respectful, and inclusive workplace where employees are valued, supported in their growth, and empowered to make a meaningful impact.

ARE YOU THE MEMBER SERVICES REPRESENTATIVE OUR TEAM NEEDS?

If you can meet the following requirements, we need you as our Member Services Representative!

  • Associate's degree from an accredited two-year college or technical school, or equivalent education and experience
  • 1+ years of related experience in a call center, medical office, or customer service environment
  • Strong verbal and written communication skills
  • Excellent problem-solving and research abilities
  • Ability to manage a high volume of calls while maintaining professionalism and accuracy
  • Strong data entry and documentation skills
  • Ability to work within established policies, procedures, and service timelines

Experience in healthcare customer service or call center environments, knowledge of health plan benefits, eligibility or referral processes, experience resolving member complaints or escalations, familiarity with customer service software, and strong de-escalation skills are preferred.

WHAT VITAL ASSISTANCE DO YOU PROVIDE?

This is a full-time position working Monday through Friday from 8 AM to 5 PM.

In this role, you'll be the trusted connection between Capital Health Plan and our members, answering inbound calls, providing clear and accurate information, and helping individuals navigate questions related to benefits, eligibility, referrals, and services. Throughout your day, you'll research and resolve concerns, document important interactions, coordinate with internal departments, and ensure every inquiry is handled with professionalism, empathy, and efficiency.

ADVANCE YOUR CAREER TODAY!

If you're ready to use your communication skills and problem-solving abilities to make a meaningful impact, apply today! Our initial application process is fast, easy, and mobile-friendly.

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About Capital Health Plan

Sourced by ZipRecruiter

In 1982, a group of Tallahassee’s civic leaders came together to create a quality, affordable health care system to meet the health needs of the community. Forty years later, Capital Health Plan has become a national health care leader. We started with 5,000 members and a network of 75 doctors. We’ve now grown to more than 135,000 members with a broad network of more doctors, hospitals and other health care providers throughout our service area. A key component of CHP’s delivery system is its employed medical staff, who practice in three state-of-the-art health centers CHP has developed to serve its membership. These health centers are equipped with electronic medical records and can accommodate a broad range of preventive, primary, and specialty care services including evening and weekend urgent care, lab, x-ray, digital mammography, ultrasound, colon screening, eye care services, wound care, and a center focused on the needs of chronically ill members. CHP’s ability to offer this highly organized component of its delivery system provides unique opportunities for adding value. The staff model of CHP’s delivery system is the engine of our program, consistently driving better results on measures of clinical care, member satisfaction, and affordability. As a not-for-profit HMO, we exist to improve the health of our communities by providing high quality, comprehensive health plans with low administrative costs, through primary care focused, patient-centered healthcare.

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Tallahassee, FL, US

Year founded

1982

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