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California Water Service

Job Description:

California Water Service Group (Cal Water) invites you to build a meaningful career with the third largest publicly traded water utility in the United States. Guided by our mission to be the leading provider of water and wastewater services, we are dedicated to improving the quality of life for the customers, communities, and employees we serve. Our culture is grounded in core values-integrity, quality, service, value, health and safety, respect and collaboration, and corporate citizenship-and is reflected in our recognition as a Top Workplace, a Great Place to Work, and a J.D. Power leader in customer satisfaction for multiple years. Join Cal Water and be part of a purpose driven organization where your work makes a lasting impact.
The Water Quality Laboratory Program Manager is responsible for managing all laboratory water quality databases for daily water quality operations. This role aids to ensure the water quality databases are in compliance with all laboratory regulations required by The National Environmental Laboratory Accreditation Program Institute (TNI) & Environmental Laboratory Accreditation Program (ELAP). Serves as a super-user of the Laboratory Information Management System (LIMS) platform company-wide, maintaining the integrity of the LIMS application for all users and managing all LIMS related projects including the execution of a strategic data management plan for water quality. This position is also responsible for supporting Water Quality and Laboratory related special projects. The Water Quality Laboratory Program Manager role is expected to serve in End-user development (EUD) or end-user programming (EUP) for LIMS, as required. This position will report to the Chief Water Quality Officer and is located in San Jose, CA.

ESSENTIAL FUNCTIONS

• Manages the Laboratory Information Management System (LIMS), including recommending upgrades to the existing system, creating reports, providing user training, and ensuring regulatory compliance

• Manages Water Quality software projects company-wide of various scope, schedule, and budget

• Provides ongoing maintenance support for Water Quality applications

• Serves as Company-wide subject matter expert on all things related to the Laboratory Information Management system

• Acts as the primary contact for the data management process between IT, and LIMS users and provides end-user support on LIMS applications and all LIMS related issues

• Responsible for the execution of a strategic data management plan for water quality and other related laboratory special projects

• Prepares special reports for senior management, districts, and regulatory agencies using LIMS

• Work closely with water quality personnel, vendors, and other IT professionals to understand the needs of the staff and clients, configure LIMS in a manner that addresses those needs and maximizes the system's potential

• Assists with troubleshooting and systems configurations, work closely with the IT team to resolve networking issues, participate in disaster recovery exercises

• Trains applicable Company personnel on LIMS, related WQ databases, water quality regulations, and all other water quality-related topics; provides guidance to all water quality staff on LIMS problem-solving and regulatory compliance

• Works closely with the IT team to resolve networking issues reported by laboratory employees

• Participates in and supports the Company's Continuous Improvement program and projects

• Performs other similar duties as assigned

MINIMUM QUALIFICATIONS

• Bachelor's degree in Chemistry, Biology, Environmental Science, Environmental Engineering, and/or equivalent relevant experience

• Three years of experience working in water quality compliance

• Proficient in the use of Microsoft Office applications

• Valid California Driver License

Required Knowledge, Skills and Abilities

• Knowledge of state and federal water quality regulations and drinking water laboratory regulations

• Knowledge of Company policies and procedures

• Knowledge of water systems treatment and distribution practices

• Knowledge of and ability to apply water and environmental regulations

• Knowledge of drinking water contaminants, their standards, and all associated regulations

• Knowledge of water quality sampling, test methods, chain of custody documentation, and compliance standards

• Knowledge and ability to use Microsoft Office applications to create presentations, spreadsheets, and Word documents

• Knowledge of the Laboratory Information Manager System (LIMS)

• Ability to communicate effectively, both verbally and in writing, with agencies, contractors, consultants, customers, employees, and vendors

• Ability to work effectively with all levels of employees and management

• Ability to work with regulators, operators, technical staff, and customers

• Ability to think clearly and react appropriately in emergency situations

• Demonstrated commitment to outstanding customer service

• Demonstrated organizational and time management skills

• Demonstrated project management skills

• Good problem-solving and trouble shooting skills

• Flexible and able to prioritize work

Salary Range: $102,000 - $189,400 (DOE)

Deadline to submit resume is Monday, August 10, 2026.

The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service, New Mexico Water Serviceand Washington Water Servicedo not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.