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Job Description - SAP S/4HANA OTC / C2C Solution Architect

At Resonant, we're transforming how industries approach technology through innovative solutions that drive real-world impact. As a global organization, we embrace collaboration, agility, and a commitment to continuous improvement. We are building a culture where every voice matters, and every team member contributes to our shared success.

Primary Responsibility

We're seeking a senior SAP S/4HANA Order-to-Cash (OTC/C2C) Solution Architect to shape and deliver our end-to-end commercial, distribution, and fulfillment architecture across life sciences manufacturing and distribution operations.

What You'll Do

The SAP S/4HANA OTC / C2C Solution Architect will lead the design, governance, and delivery of scalable, integrated customer-to-cash solutions. This role combines deep hands-on expertise in OTC, pricing, distribution, ATP/aATP, PP and WM/EWM integration with overall solution architecture accountability.

• Lead end-to-end OTC/C2C architecture including order capture, pricing, ATP/aATP, delivery, billing, and tight integration with Production Planning (PP), Warehouse Management (WM/EWM), and Finance (FI)Define and govern Business Partner and Material Master design.

• Lead end-to-end OTC/C2C architecture in SAP S/4HANA, including order capture, pricing, ATP/aATP, delivery execution, billing, invoicing, and FI integration

• Design and govern complex pricing and commercial models, including customer-specific pricing, contracts, rebates, discounts, and volume-based programs

• Architect ATP/aATP solutions aligned with manufacturing and distribution strategies (make-to-stock, make-to-order, and hybrid), integrating Sales & Distribution (SD), Production Planning (PP), and Warehouse Management (WM/EWM)

• Define and govern C2C-relevant master data architecture, including:

• Business Partner (Customer Master) structures, roles, hierarchies, and relationships

• Sales area data, partner determination, credit management, and billing relevance

• Material Master views impacting pricing, ATP, production, and warehouse execution

• Ensure master data design enables accurate pricing, reliable ATP commitments, and efficient fulfillment without downstream workarounds

• Architect and oversee integrations between SAP S/4HANA and customer-facing applications (CRM, portals, eCommerce, CPQ), warehouse and fulfillment platforms (SAP WM/EWM, 3PLs), finance and invoicing systems

• Act as the overall Solution Architect, ensuring cross-functional alignment across SD, MM, PP, FI, WM/EWM, analytics platforms, and SAP BTP

• Lead solution governance, review functional and technical designs, manage cross-stream dependencies, and guide delivery teams

• Partner with business and analytics teams to define analytics and AI-enabled capabilities, including Customer 360, cross-sell and upsell insights, and performance analytics across three business divisions

• Ensure transactional and master data foundations support advanced analytics and future AI use cases

What Experience and Education You Need

• 15+ years of SAP experience with deep S/4HANA OTC expertise, including a minimum of two full-cycle S/4HANA implementations

• Strong hands-on experience in:

• Pricing configuration and enhancements

• ATP/aATP design integrated with PP and WM/EWM

• Business Partner (Customer) and Material Master design supporting C2C processes

• Proven experience supporting manufacturing-driven and distribution-heavy fulfillment models

• Experience integrating SAP with customer-facing platforms and warehouse execution systems

• Demonstrated experience acting as a Solution Architect or Lead Architect on complex SAP programs

• Bachelor's degree in information systems, Computer Science, Engineering, or a related field

What Could Set You Apart

• Experience with SAP analytics, data platforms and exposure to AI/ML enablement for customer insights, recommendations, or demand forecasting

• Experience with advanced SAP EWM and complex warehouse orchestration

• Exposure to Validation processes in Life Sciences industries.

• Exposure to SAP TM and carrier/shipping integrations

• Experience with CPQ, eCommerce, or omnichannel order management platforms

• Experience with SAP BTP Integration Suite, APIs, and event-driven architectures

• Experience supporting global rollouts and multi-region operations

• SAP certifications in S/4HANA Sales, Supply Chain, or Solution Architecture