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Buffalo Rock
Buffalo Rock

60 Buffalo Rock Customer Service Representative Jobs Hiring Near You

Buffalo Rock Company

Installation Technician

Madison, AL · On-site

$18.50 - $24.75/hr

... and completes service calls from Buffalo Rock customers. • Makes repairs, activates, and ... while representing the Buffalo Rock Company. • Responsible for continuous self-improvement ...

Buffalo Rock Company

Area Development Coordinator

Newnan, GA · On-site

$39K - $52K/yr

Service all accounts in accordance with Buffalo Rock process and procedures. * Must visit all ... Develop and maintain positive professional customer relationships. * Consistently review all ...

Buffalo Rock Company

Account Merchandiser

Newnan, GA · On-site

... from customer sites. • Service all assigned accounts according to Buffalo Rock Standards and ... while representing the Buffalo Rock Company. • Responsible for continuous self-improvement ...

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Buffalo Rock Jobs Information

What is it like to work at Buffalo Rock?

Buffalo Rock is a company that values community involvement and employee growth, with a focus on fostering a collaborative and supportive work environment.

As a leading beverage distributor in the southeastern United States, Buffalo Rock operates with a strong team structure, offering opportunities for professional development and career advancement within the company. The company's mission is to provide exceptional customer service and support to its clients, while also promoting a culture of innovation and continuous improvement.

Working at Buffalo Rock may appeal to individuals who are passionate about the beverage industry and are looking for a dynamic work environment that offers opportunities for growth and development, as well as a chance to be part of a company that is committed to giving back to the community.

What makes Buffalo Rock an attractive place to work?

Buffalo Rock is a leading beverage company with a long history of innovation and commitment to quality, operating in the competitive soft drink industry. The company's workplace is characterized by a collaborative environment that fosters creativity, teamwork, and open communication, with opportunities for employees to contribute to product development and improvement. Joining Buffalo Rock offers a chance to be part of a dynamic organization that values employee growth and development, with opportunities to gain valuable experience and skills in a rapidly evolving industry.

Do workers at Buffalo Rock get paid breaks?

No. Most people don’t get paid breaks.
75% of people say they don’t get paid breaks.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and August 2026.

Does Buffalo Rock pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
41% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and August 2026.

At Buffalo Rock, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
75% of people say they have to use vacation days when they’re out sick.
Based on data from 12 people who took the Breakroom Quiz between May 2025 and August 2026.

Is the health insurance from Buffalo Rock affordable enough for their workers?

Most people say the health insurance costs are okay.
94% of people say the health insurance costs are okay
Based on data from 16 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get paid time off at Buffalo Rock?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 12 people who took the Breakroom Quiz between May 2025 and August 2026.

Do workers at Buffalo Rock worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and August 2026.

Do Buffalo Rock workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
55% report that they don’t have enough control over which shifts they work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and August 2026.

How easy is it for Buffalo Rock workers to change shifts?

Most people find it hard to change shifts.
80% of people report that it’s hard to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and August 2025.

How easy is it to get time off at Buffalo Rock?

Most people find it easy to get time off.
78% of people report it’s easy to get time off.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and August 2026.

Do Buffalo Rock managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and August 2026.

Do jobs at Buffalo Rock spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and August 2026.

How easy is it to take sick days at Buffalo Rock?

Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and August 2026.

Is working at Buffalo Rock good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
43% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 7 people who took the Breakroom Quiz between May 2025 and August 2026.

Do people at Buffalo Rock feel treated with respect by their managers?

Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people at Buffalo Rock get to take their breaks without interruption?

Most people get breaks without interruption.
76% of people report that they get to take their breaks without interruption.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and August 2026.

Is it stressful to work at Buffalo Rock?

Some people feel stressed here.
67% of people say they often feel stressed at work.
Based on data from 15 people who took the Breakroom Quiz between February 2025 and August 2026.

Do people at Buffalo Rock enjoy their jobs?

Most people enjoy their job.
72% of people report they enjoy their job.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people at Buffalo Rock recommend working with their team?

Only some people recommend working with their team.
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people get enough training when they start at Buffalo Rock?

Most people got enough training when they started.
72% of people report they got enough training when they started working here.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people get support to advance at Buffalo Rock?

Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people think Buffalo Rock’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and August 2026.

Do workers feel well informed about how Buffalo Rock is doing?

Only some people feel well informed about how the company is doing.
44% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and August 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Buffalo Rock?

What are the most popular categories at Buffalo Rock?

Infographic showing various Customer Service Representative job openings at Buffalo Rock in the United States as of August 2026, with employment types broken down into 3% Internship, and 97% Full Time. Highlights an 100% Physical job distribution.

Service Technician - Level I

Buffalo Rock Company

Dothan, AL • On-site

Full-time

Re-posted 6 days ago

Buffalo Rock rating

7.8

Company rating: 7.8 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

109th of 443 rated food and drinks producers

Job description

Service Technician - Level I II III
Organization Name: Buffalo Rock Company
Website: https://www.buffalorock.com/careers/
Job Department: Franchise Marketing Equipment
Reports to: Franchise Equipment Manager
Work Schedule: Varies
Job Type: Regular
FLSA Status: Non-Exempt
Amount of Travel Required: Varies
Job Description
Summary/objective
Buffalo Rock is an award-winning Pepsi and Keurig Dr Pepper bottler founded in Birmingham, AL more than 123 years ago. Buffalo Rock manages the best beverage portfolio in the country, which includes several beloved global and regional brands. The Service Technician is a key member of the Franchise Support Team responsible for driving to customers, troubleshooting, repairs, maintaining and installing all assigned customer owned, company owned, vending and food service equipment.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
  • Regular and timely attendance is an essential function of this position. Position is required to work all hours necessary to ensure operations function is fulfilled, including nights, weekends, and holidays.
  • Receives, implements, and completes service calls from Buffalo Rock customers.
  • Makes repairs, activates, and deactivates machines.
  • Drives a company vehicle to complete job orders.
  • Documents job order completion, supplies used/needed, etc.
  • Maintains correct parts inventory on truck to service customer's equipment.
  • Transports and returns all used parts/components to the ME department to capture warranties/remanufacturing.
  • Operates a handheld device to record daily activities.
  • Documents and maintains administrative requirements through BRC Technology.
  • Assesses safety within a job situation and requests assistance if needed.
  • Maintains requirements of EPA when dealing with refrigeration and topics governed by that agency.
  • Communicates effectively with Sales Department, Management and Buffalo Rock's customers.
  • Works an on-call rotation schedule as determined by management.
  • Must have ability to transmit handheld data to server.
  • Must park service vehicle in a secure/safe place while on and off duty.
  • Attends and/or participates in all scheduled meetings as directed.
  • Adheres to customer policies for vendors or suppliers, which may include but is not limited to business conduct policies, business ethics policies, legal policies, and delivery and merchandising policies.
  • May be required to load/unload product during installation and repair of equipment.
  • Reports to work as scheduled in a clean work uniform.
  • Keeps vehicle clean, well-maintained and in an orderly condition.
  • Uses all provided safety equipment and operates all equipment/vehicles in a safe manner.
  • Required to complete other activities assigned by supervisor.

Other Duties and Responsibilities
  • Must exhibit a high level of ethical and moral conduct while at work or in attendance of any off-site function during work hours or after work hours while representing the Buffalo Rock Company.
  • Responsible for continuous self-improvement through the knowledge and use of all Buffalo Rock provided training, either web-based, in-house, or any other provided method. Must successfully complete assigned training curriculum, including but not limited to online and/or facilitated training.
  • Ensure that every reasonable precaution is taken to protect the Company from possible damages, theft, or other liabilities.
  • Ensure that every reasonable precaution is taken to protect the safety of employee- partners, self, customers, Buffalo Rock property, and customer property.
  • Honor and follow through on all business commitments.
  • Embody Buffalo Rock's Purpose of "Building brands through legendary service and remarkable people."
  • Live Buffalo Rock's Core Values:

o Committed to serving our communities.
o Customer success drives our success.
o Integrity matters.
o Obsessed with continuous improvement.
o We care for each other.
o Win the day.
Other Requirements:
Qualifications for Tech Level II:
  • Must meet qualifications for Tech Level I in addition to the following...
  • Graduate of a two-year trade school in Refrigeration, Small Appliance, Auto Mechanics, Electronics or related courses or two years on the job training in like industry (i.e., refrigeration, plumbing, electrical components, etc.)
  • Required to take and pass both written and hands-on test for Tech Level II at 80% or higher

Qualifications for Tech Level III:
  • Must meet qualifications for Tech Level II in addition to the following...
  • Must be refrigeration handling certified
  • Required to take and pass both written and hands-on test for Tech Level III at 80% or higher

Competencies
  • Mathematical Skills - Ability to apply mathematical operations to daily tasks, to track parts inventory properly.
  • Accuracy - Ability to perform work accurately and thoroughly.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Communication, Written - Ability to communicate in writing clearly and concisely.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
  • Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  • Self-Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.
  • Safety Awareness - Ability to identify and correct conditions that affect employee safety.
  • Energetic - Ability to work at a sustained pace and produce quality work.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

Supervisory responsibilities
NA
Work environment
Working conditions will be inside and outside where temperatures will vary from extreme heat to extreme cold, working in rain or snow, all for extended periods.
Physical demands
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33%-66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands
Lift/Carry
Stand
F
Walk
F
Sit
F
Manually Manipulate
F
Grasp
F
Reach Outward
F
Reach Above Shoulder
F
Speak
C
Climb
O
Crawl
O
Squat or Kneel
F
Bend
F
10 lbs. or less
C
11-20 lbs.
C
21-50 lbs.
C
51-100 lbs.
O
Over 100 lbs.
O
Push/Pull
12 lbs. or less
C
13-25 lbs.
C
26-40 lbs.
O
41-100 lbs.
O
Other Physical Requirements
• Vision
• Sense of Balance
• Ability to wear Personal Protective Equipment (PPE)- as provided
Required education and experience
  • Education:
    • High School Diploma (or GED or High School Equivalence Certificate); Required
  • Computer Skills:
    • Personal Handheld Computer, Handheld printer, Tools.
  • Certifications and Licenses:

o Must have a valid state driver's license, for state of residence, with a good driving record.
Affirmative Action/EEO statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic makeup, status as a protected veteran, or any other factor prohibited by applicable law.
Other duties
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
I have reviewed this job description, and I can perform the essential functions with or without reasonable accommodation.
Applicant/Employee-Partner Date__________________
Interviewer/Supervisor Date__________________

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