Bonobos
Bonobos

62 Bonobos Customer Service Representative Jobs Hiring Near You

... and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design ... Mine and analyze data to create customer centric recommendations and strategies * Lead plan review ...

DevOps Engineer

Columbus, OH · On-site

$49.25 - $67.50/hr

Experience in supporting open-source Web and Application Services (Java, Ruby, PHP, Python, Perl ... Experience with Level 1 & 2 support, monitoring of customer and business systems and participate in ...

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Be Seen First

We are seeking a Tier I Customer Service Representative to join our team immediatley! You will be responsible for helping customers by providing product and service information and answering customer ...

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Be Seen First

We are seeking a Tier I Customer Service Representative to join our team immediatley! You will be responsible for helping customers by providing product and service information and answering customer ...

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Bonobos Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

Do workers at Bonobos get paid breaks?

Sometimes. Only some people get paid breaks.
60% of people say they don’t get paid breaks.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and February 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 10% of people with changing schedules find out their shifts one week or less ahead of time.
  • 10% of people with changing schedules find out their shifts two weeks ahead of time.
  • 40% of people with changing schedules find out their shifts three weeks ahead of time.
  • 40% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 10 people who took the Breakroom Quiz between January 2025 and February 2026.

Do workers at Bonobos worry about hours?

Most people don’t worry about getting enough hours.
73% of people report they don’t worry about getting enough hours.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and February 2026.

Do Bonobos managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and February 2026.

Do workers at Bonobos do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
91% of people report that they don’t do extra unpaid work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people at Bonobos get to take their breaks without interruption?

Most people get breaks without interruption.
90% of people report that they get to take their breaks without interruption.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and February 2026.

Is it stressful to work at Bonobos?

Most people don’t feel stressed out here.
70% of people say they don’t feel stressed out at work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people at Bonobos enjoy their jobs?

Most people enjoy their job.
90% of people report they enjoy their job.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people at Bonobos recommend working with their team?

Only some people recommend working with their team.
36% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people get enough training when they start at Bonobos?

Most people got enough training when they started.
82% of people report they got enough training when they started working here.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and February 2026.

Do workers feel well informed about how Bonobos is doing?

Most people feel well informed about how the company is doing.
91% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and February 2026.
What other companies are hiring for Customer Service Representative jobs?
Infographic showing various Customer Service Representative job openings at Bonobos in the United States as of May 2026, with employment types broken down into 31% Full Time, and 69% Part Time. Highlights an 100% Physical job distribution.
Planner

Full-time

This job post has expired today. Applications are no longer accepted.


Bonobos rating

8.3

Company rating: 8.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz


Job description

Job Title

Planner

About Phoenix

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Responsibilities

The Planner, in partnership with the Merchant/Sr. Planner is responsible for developing and translating department pre-season category strategies into executable merchandise and item plans for our Express brand. This role leads the people and process of providing financial strategies for sales, inventory, markdowns, and margin at a tops down and bottom up level. Additionally, a Planner is responsible for reconciling the financial and assortment plans and proactively making adjustments based on risks and opportunities.

Key Responsibilities

  • Provide pre-season choice count and inventory recommendations that support department omni strategies
  • Build strategic class and choice level plans for all planning metrics which support the topside financial plans and the aligned upon choice counts
  • Determine depth, breath and flow strategy of all inventory by location/channel, with the intention of maximizing sales and sell-through prior to markdown
  • Be the financial and business expert through knowledge of current and future trends in the business/industry and be able to create innovative and efficient solutions to business opportunities and risks
  • Develop demand plans based on historical sales, promotional activity and trends to maximize inventory.
  • Mine and analyze data to create customer centric recommendations and strategies
  • Lead plan review discussions to ensure that the company's financial objectives are being met.
  • Use consumer insights and data combined with structured tests to identify and maximize growth opportunities.
  • Consistently generate insights that lead to team actions to improve business metrics; influencing pricing, promotions, product assortment in real time.
  • Identify process opportunities to create efficiencies in the business and be a key partner to the planning team to implement changes in a timely manner
  • Demonstrate strong leadership skills and initiative to work independently and in cross functional teams
  • Must have excellent written and oral communication skills to all levels of the organization; demonstrate communication and presentation skills, especially to corporate Senior Management
  • Ability to be flexible, multi-task, and prioritize under tight deadlines.
  • Approve all purchase orders in compliance with Sarbanes and Oxley

Required Experience & Qualifications

  • 5-7 years of planning experience
  • Bachelor's degree or equivalent
  • Proven analytical skills and financial acumen
  • Retail math expertise to drive business
  • Advanced Knowledge of Excel. Experience with MicroStrategy, S5, and JDA Enterprise Planning are a plus.

Critical Skills & Attributes

  • Organized and attentive to detail
  • Resourceful and solution oriented
  • Demonstrated leadership skills
  • Ability to work well in team environment
  • Able to communicate to all levels with a clear, concise point of view

Closing

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.


What Bonobos employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom


Bonobos logo

About Bonobos

Sourced by ZipRecruiter

Bonobos is (proudly) the largest born-on-the-Internet men's apparel company in the US and we're (humbly) seeking to reinvent the traditional eCommerce experience. In addition to our website, we pioneered the eCommerce showroom model with the launch of our first Guideshop location in 2011 and have since expanded to 52 locations across the country (and growing!). Our customers are fanatical about our high-quality clothes and our world-class customer service, and we're positioned to make groundbreaking advances in how customers shop.

Industry

Retail

Company size

11 - 50 Employees

Headquarters location

New York, NY, US

Year founded

2007