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60 Blueprint Back End Developer Jobs Hiring Near You

Tixy Services LLC

Contact Center Engineer

Plano, TX · On-site

SAP or other enterprise CRM - case/ticket data integration, customer record sync, backend workflow ... NICE CXOne Certified, Genesys Cloud Certified Professional, AWS Certified (Connect/Developer ...

Photon

Junior Backend Engineer - Dallas, TX

Dallas, TX · On-site

... blueprint and best practices. • Solving the technology solutions by working closely with the ... with DevOps engineering to implement continuous integration and deployment using Jenkins and ...

SGA Inc

Angular Developer

Rutherford, NJ · On-site

$55.75 - $68.25/hr

... blueprint * Utilize advanced knowledge of system flow and develop standards for coding, testing ... * Back-end: Spring, Spring boot, Java, Hibernate, * Design patterns: Microservices, Docker ...

SGA Inc

Angular Developer

Rutherford, NJ · On-site

$55.75 - $68.25/hr

... blueprint * Utilize advanced knowledge of system flow and develop standards for coding, testing ... * Back-end: Spring, Spring boot, Java, Hibernate, * Design patterns: Microservices, Docker ...

Clera

Founding Engineer (Full Stack)

San Francisco, CA · On-site

$100K - $180K/yr

... blueprint reading, material takeoffs, and cost estimation. Your work will directly shape the ... Backend / Scripting: Python * Domain: Computer vision model integrations, streaming systems ...

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Contact Center Engineer

Tixy Services LLC

Plano, TX • On-site

Other

Posted 6 days ago

Job description

About the Role
We are looking Contact Center as a Service (CCaaS) delivery practice across multiple enterprise accounts. We''re building a bench of hands-on CCaaS / Contact Center Engineers who can design, configure, and integrate contact center platforms - supporting client engagements spanning voice, digital channels, CRM integration, and AI-assisted customer experience.
Required Platform Experience
Candidates must show hands-on configuration/development depth on the following platforms, with 3+ years of combined CCaaS experience:
  • NICE (CXOne) - IVR scripting, ACD routing, WFM/WFO integration, Studio scripting, API-based integrations
  • Genesys (Cloud CX / PureConnect / Engage) - Architect/Composer flows, routing strategies, Genesys Cloud API, orchestration
  • Amazon Connect - Contact flows, Lambda integrations, Lex bots, Connect APIs, CTR/Kinesis data pipelines
Required Integration Experience
This role carries a strong CRM/backend integration component. Candidates should have direct, hands-on experience with:
  • Salesforce - Service Cloud / Salesforce Contact Center integration, CTI adapters, Apex/API-based data sync
  • SAP or other enterprise CRM - case/ticket data integration, customer record sync, backend workflow integration
  • REST API design & consumption - building and consuming RESTful services for CTI, screen-pop, and data exchange between CCaaS platforms and CRM/backend systems
  • Middleware / iPaaS exposure (e.g., MuleSoft, Boomi, or custom integration layers) is a plus
Core Responsibilities
  • Design and configure IVR/ACD call flows, routing logic, and skills-based queuing
  • Build and maintain API integrations between CCaaS platforms and CRM/backend systems (Salesforce, SAP, ServiceNow, custom APIs)
  • Support agent desktop integrations, screen-pop, and CTI configurations
  • Implement reporting/analytics pipelines (real-time and historical) for contact center KPIs
  • Participate in platform migrations (e.g., legacy PBX/ACD to cloud CCaaS)
  • Collaborate with solution architects on use-case design for AI-assisted routing, agent assist, and self-service automation
  • Document configurations, runbooks, and knowledge transfer artifacts for client handoff
Preferred / Nice-to-Have
  • Exposure to conversational AI platforms (Parloa, Google CCAI, Amazon Lex, NLU/NLP tooling)
  • Experience with WFM tools (Verint, NICE WFM, Calabrio)
  • Telephony/SIP trunking and carrier integration background
  • Certifications: NICE CXOne Certified, Genesys Cloud Certified Professional, AWS Certified (Connect/Developer), Salesforce Certified
  • Prior experience in BPO, healthcare, financial services, or retail contact center environments
  • Scripting/dev skills: Python, Node.js, JavaScript, or Java for custom Lambda/API work
Soft Skills / Delivery Fit
  • Comfortable working in a consulting/delivery model - client-facing configuration and documentation
  • Able to work independently against a solution blueprint with minimal day-to-day oversight
  • Strong communication skills for cross-functional coordination with client stakeholders and internal architects

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