2 Bird Customer Support Representative Jobs Hiring Near You

Bird launched micromobility. Now we're shaping its future.

We're Bird, and we're on a mission to transform the way the world moves one ride at a time. Our products, services, and people share one common goal: to make cities more livable by empowering people and communities everywhere to move freely, discover new possibilities, and create a cleaner, more connected future. To cleaner air. To calmer streets. To cities built for people.

Who We Are

Bird is a global leader in micromobility, dedicated to shaping the future of urban movement. Our cleaner, affordable, and on-demand mobility solutions are available in over 200 cities worldwide.

We take a collaborative, community-first approach to micromobility. Bird partners closely with the cities in which it operates, leveraging our experience and safety-first technology to help them meet their shared mobility and climate goals and provide a reliable, affordable, and responsible transportation option for people who live and work there.

Our award-winning electric vehicles have empowered more than eighty-seven million rides in cities around the world and helped riders take carbon-free trips in more than 200 cities globally. And our teams are constantly pushing boundaries and challenging the status quo in pursuit of a brighter future.

Job Summary:

Bird drivers play a critical role in ensuring our shared mobility services remain safe, reliable, and accessible for the communities we serve. The purpose of the driver role is to support efficient fleet operations by relocating, collecting, charging, and maintaining scooters so riders can depend on consistent availability and high service standards. Drivers directly contribute to customer satisfaction, operational excellence, and community trust by helping keep vehicles organized, functional, and compliant with local regulations. This role exists to help Bird deliver a seamless transportation experience that supports sustainable and convenient urban mobility.

Responsibilities

• • Fleet Collection & Deployment (Daily – Majority of Shift)
    Collect, transport, deploy, and reposition Bird scooters throughout assigned service areas to ensure fleet availability, operational efficiency, and compliance with local regulations. This includes loading/unloading scooters safely and organizing vehicles in designated parking zones.
  • Vehicle Inspection & Basic Maintenance (Daily)
    Perform routine inspections to identify damaged, unsafe, or malfunctioning scooters. Ensure scooters meet Bird safety and quality standards before redeployment.
  • Route Planning & Operational Efficiency (Daily/Frequent)
    Plan and execute efficient collection and deployment routes using Bird systems and operational tools to optimize productivity, reduce downtime, and meet service-level expectations.
  • Compliance & Safety Procedures (Continuous Throughout Shift)
    Follow all company safety protocols, traffic laws, local regulations, and operational procedures while operating vehicles, handling equipment, and interacting in public spaces.
  • Data Reporting & App Usage (Daily/Frequent)
    Accurately use Bird operational applications to track scooter status, complete assigned tasks, document damages/issues, and maintain real-time operational records.

Must Have

• High school diploma or equivalent preferred.
• Previous experience in delivery, warehouse, logistics, rideshare, fleet operations, or related field is considered an asset but not required.
• Ability to safely operate a vehicle and transport scooters/equipment in varying weather and traffic conditions.
• Valid driver's license with a clean driving record required.
• Comfortable using smartphones, mobile applications, GPS/navigation tools, and operational software systems.
• Strong time management, organizational skills, and ability to work independently with minimal supervision.
• Ability to prioritize tasks, adapt to changing operational needs, and maintain productivity in a fast-paced environment.
• Basic mechanical aptitude and ability to identify or perform minor scooter maintenance and troubleshooting.
• Strong communication and professionalism when interacting with team members, customers, and the public.
• Physically capable of repeatedly lifting, moving, and loading scooters and equipment, including lifting up to approximately 50–75 lbs.
• Ability to stand, walk, bend, crouch, and work outdoors for extended periods in varying weather conditions.
• Flexible schedule availability, including evenings, weekends, and holidays, may be required based on operational needs.
• Ability and willingness to travel throughout the assigned service area during shifts.

Every time you hop on a Bird, you're helping build a more livable city. We focus on four core pillars that reflect the impact of every ride:

• Freedom: We're the bridge that connects you to every experience—simple, convenient, and stress-free. We give you the freedom to move without limits.
• Exploration: We turn everyday trips into memorable experiences, sparking discovery and wonder as you connect with the world around you.
• Community: Taking a Bird is an act of citizenship. We create a sense of belonging and unity, knowing that the richer our communities become, the richer our lives become.

Sustainability: Our electric vehicles reduce gas-powered car usage and lower carbon emissions. We enable responsible choices, creating tangible impact and driving progress toward a cleaner future.

Sounds like a place you'd like to work? Sweet. Let's chat.