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This position is located on the Tunisian Air Force Bases primarily in Bizerte and Tunis in Tunisia.

This position is a 12-15-month contract providing service on Bell 412EPX aircraft for the Tunisian Air Force with a start date of approximately August 2026.

Customer Support and Services

Bell-Textron Inc. is seeking a Field Service Representative candidate to support the Tunisian Air Force Bell 412EPX Program at Bizerte, Tunisia.  

The successful candidate will provide support in the operation and maintenance of all systems of the Bell 412EPX including avionics, electrical, airframe, drive systems, engine controls, hydraulics, flight controls, fuel systems and ground support equipment.  

This position requires experience and technical expertise on aircraft operation, maintenance, and troubleshooting.

What you'll be doing as a Field Service Representative:

         Candidate will provide on-site company representation and direct hands-on technical support to customer and initiate corrective actions for maintenance, warranty, and logistics issues.

         Candidate will utilize technical expertise and product knowledge to assist the customer to achieve and sustain a high level of proficiency in the safe operation and maintenance of the Bell 412EPX aircraft by providing on-the-job and classroom maintenance training, as well as technical assistance to maintainers.

         Candidate will be required to develop excellent relationships across multiple organizations, and with all levels of the customer and company personnel, to ensure customer satisfaction with company products and services.

         Collaborate with all functions within Bell (Sales, Spares, Warranty, Product Support, Engineering, etc.) to address customer needs and develop and implement corrective actions.

         Consult the customer on appropriate warranty cases, spare parts ordering processes, shipments, RMA, proper customs paperwork preparation, shipment tracking etc.

         Provide assistance on incoming parts and goods inspection coming from Bell or other vendors supporting Bell aircraft operation with customer.

         Provide assistance with proper preservation procedures before parts shipment and also storage procedures and re-preservation intervals for parts in stock.

         Assist Bell logistics to find alternate solutions for delayed/long lead time parts using technical knowledge and assistance from PSE.

         Other duties as assigned.

Skills You Bring to This Role:

         High school diploma or GED required. Bachelor's degree preferred.

         Holds a regulatory body certification such as an FAA or EASA (or equivalent) Airframe and Powerplant license or avionics license.

         10 years of hands-on helicopter maintenance experience required.  At least 5 years on Bell models preferred. Bell 412 experience preferred.

         Extensive maintenance experience including airframe, engine and avionics with military and/or commercial rotorcraft.

         Director of Maintenance or Chief Inspector experience desired.

         Candidate must read, write, and speak English. Professional proficiency in written and spoken French is desired.

         Must have a strong customer service mindset, with the ability to positively impact customer satisfaction.

         Must be able to travel with short notice and on weekends as needed throughout contract.

         Must be able to be on-call 24 hours a day including weekends throughout contract.

         This will be a US Expat contract for 12-15 months providing service on Bell 412 EPX aircraft for the Tunisian Air Force.

         This employment will require access to information controlled under the International Traffic in Arms Regulations (ITAR 22 CFR 120-130) and/or the Export Administration Regulations (EAR 15 CFR 710-774). A U.S. person includes any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence ("Green Card" holder) or any individual who is granted status as a "protected individual" under 8 U.S.C. 1324b(a)(3), which includes individuals who have been granted amnesty, asylee, or refugee status.Business demands may require the employer to proceed with candidates who are immediately eligible to access controlled information.

         Personal computer proficiency with Microsoft Office is required.  

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

         Travel will be required between Tunisian Air Force bases to support operations.

         Must be physically capable to work on and around aircraft in demanding environments.

         Must be able to climb ladders, lift up to 25 lbs above head, crawl under and on aircraft.

         Must stay vigilant, in compliance with and promote workplace safety protocols at all times.

NOTE: Bell/Textron Relocation Assistance is NOT available for this role.
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