9 Bcforward Jobs Hiring in Trenton, NJ

BCforward is currently seeking a highly motivated Customer Service Associate/ Call center for an opportunity in Hopewell, NJ 08534

Position Title: Customer Service Representative (Level III)

Location: Hopewell, NJ 08534

Duration: 12 months Possibility of Extension

Pay Rate: $21/hour

Work Schedule & Training:

• Training: Monday through Friday, 9:00 AM – 5:30 PM EST. On-site in a virtual setting during training. Personal items such as blankets are not permitted.

Post-Training Shifts (EST):

• Monday–Friday, 10:30 AM – 7:00 PM
• Monday–Friday, 11:00 AM – 7:30 PM
• Monday–Friday, 12:00 PM – 8:30 PM

Job Description:

We are seeking a Customer Service Representative (Level III) to join our Retirement and Benefits team. The ideal candidate will have strong experience in high-volume call center support, retirement plan servicing, and multi-system navigation and a proven ability to deliver accurate guidance, de-escalate complex inquiries, and process transactions error free.

Responsibilities:

• Support participants in employer-sponsored 401(k), pension, and non-qualified deferred compensation plans.
• Provide clear, compliant information on account features, transactions, and options.
• Execute and document financial transactions with accuracy and timeliness.
• De-escalate difficult situations and resolve client concerns with professionalism.
• Navigate multiple systems and maintain detailed notes while keeping clients engaged.
• Adhere to attendance, punctuality, dress code, and training expectations.

Required Skills & Qualifications:

• 2+ years of customer service experience in a fast-paced, high call volume environment.
• Proficiency navigating multiple screens and systems while typing accurate notes.
• Computer literacy with Microsoft Outlook, Word, and PowerPoint.
• Strong verbal and written communication with sound grammar and professional tone.
• Proven de-escalation skills and client issue resolution with respect and poise.
• Ability to work under pressure and adapt to changing procedures.
• Handles confidential and sensitive information responsibly.
• Self-motivated with a positive attitude and openness to coaching.

Preferred Skills:

• Experience in financial services, retirement plans, or benefits administration.
• Familiarity with call center quality standards and metrics.

Expectations & Guidelines:

• Professional business casual attire. Required for interviews.
• Cell phone use only in designated locations and times as directed by management.

Attendance and punctuality. Proper call-out procedures and communication with supervisor and vendor. Up to 16 hours allowed within first 90 days. No time off recommended during training.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.