60 Barclays Customer Service Representative Jobs Hiring Near You

Purpose of the role

To monitor customer accounts for suspicious/fraudulent activities and take appropriate action when required.

Accountabilities

• Execution of customer query support, including credit card inquires, account management and case resolution related to suspected fraud.
• Collaboration with various internal stakeholders across function projects and law enforcement agencies in cases of potential fraud.
• Development and implementation of fraud prevention strategies and procedures, including the use of fraud detection tools and technologies.
• Support teams within the business operations function as needed, including risk management, compliance, and customer care.
• Identification and implementation of trends and developments to regulatory requirements and internal policies related to fraud prevention and detection activities.
• Management and development of KPIs to measure the effectiveness of customer care fraud prevention operations, utilising data and technology to support the identification of areas that require improvement.
• Monitoring financial transactions for potential fraudulent and suspicious activities and conduct investigations and report fraud incidents.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

What will you be doing?

Barclays Services LLC seeks Assistant VP, Loan Fraud Risk Lead in Wilmington, DE (multiple positions):

• Act as a subject matter expert for strategy management to prevent fraudsters and credit abusers from opening loans using own or stolen identities.

• Perform data analytics for designing and evaluating fraud strategies for their effectiveness and manage deliverables needed to implement.

• Own and manage fraud rules, scores, and detection strategies and work closely with fraud operations team.

• Deliver tangible business benefit and value (e.g. loss avoidance, expense optimization, enhanced customer experience).

• Support model performance evaluation and work with governance teams for meeting governance requirements.

• Conduct defect reviews of high fraud losses cases to identify any gaps in Fraud strategy, case management, or make procedural adjustments.

• May telecommute pursuant to company policies.

This position is eligible for incentives pursuant to Barclays Employee Referral Program.