21 Bankplus Relationship Manager Jobs Hiring Near You

General Position Scope:

Responsibilities focus on providing management and oversight for ITM workgroup. Oversees the day-to-day functions of the ITM department.

Duties and Responsibilities:

• Functions as ITM System Administrator; serves as backup to Customer Service Center Supervisor; monitors and supports all areas of technology associated with the ITM workgroup; builds partnerships with internal and external customers and vendors.
• Provides and ensures all team members provide the best possible service to all customers (internal and external).
• Communicates daily team goals and progress on projects and team objectives; identifies scheduling and staffing needs; handles customer complaints and resolves customer problems; handles after-hours employee calls and issues as they arise.
• Develops and executes training plans for all ITM agents.
• Determines hiring decisions of new employees and conducts ongoing evaluations of employees’ performance, including all ITM agents.
• Manages the efficient, effective, and accurate performance of relationship banker functions processed using the ITM; supervises the balancing of daily transactions and verifies cash totals; investigates and resolves out-of-balance conditions.
• Ensures optimal service level performance through scheduling and real-time adherence monitoring.
• Researches and implements tools and methodologies, which improves efficiency and increases customer (internal and external) satisfaction.
• Backs up the ITM Reconciliation Specialist for completion of daily ITM cash reconciliation.
• Maintains a thorough knowledge of Bank products, services, policies, procedures and appropriate regulatory issues as related to daily job functions including but not limited to:  Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E, etc. Complete required compliance training and adhere to the Bank’s standard of conduct.
• Maintains and updates business resumption and continuity plan for the ITM department and disaster recovery testing, which includes the ATM, teller transactions, etc.
• Performs other duties as assigned.
• Participates in the bank’s High-Performance Rewards Connections program.
• Makes referrals to the Mortgage Center and Wealth Management.

Position Requirements:

• Bachelor’s Degree preferred
• Four (4) or more years of similar or related experience in Call Center or Supervisor role
• Direct dealings primarily with internal and external customers, as needed
• General computer and typing experience with Microsoft Office Suite, to include Excel, Word, and Outlook
• Excellent verbal and written communication skills
• Extensive reading as needed
• Work outside of regular business hours, as deemed necessary
• Ability to make difficult decisions and handle multiple tasks with daily deadlines