AXS connects fans with the artists and teams they love, and they are seeking a Sr. Software ... services that power our core infrastructure, including APIs for mission-critical products • ...
41 Axs Customer Service Representative Jobs Hiring Near You
AXS connects fans with the artists and teams they love, and they are seeking a Sr. Software ... services that power our core infrastructure, including APIs for mission-critical products • ...
AXS Jobs Information
What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?
To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.
What are some common challenges Customer Service Representatives face, and how can they be overcome?
Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.
What are customer service representatives?
Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.
Can I work in Amazon from home?
Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.
What is the difference between Customer Service Representative vs Call Center Agent?
| Aspect | Customer Service Representative | Call Center Agent |
|---|---|---|
| Required Credentials | High school diploma or equivalent; customer service skills | High school diploma or equivalent; communication skills |
| Work Environment | Office, retail, or remote settings; direct customer interaction | Call centers, remote or office; primarily phone-based |
| Employer & Industry Usage | Retail, telecom, banking, healthcare | Telecom, tech support, insurance |
| Common Search & Comparison | Customer Service Representative | Call Center Agent |
Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Axs?
What are the most popular categories at Axs?
Full-time
Posted 6 days ago
Job description
Job Summary:
AXS connects fans with the artists and teams they love, and they are seeking a Sr. Software Engineer to help power experiences for the LA28 Olympic and Paralympic Games. In this role, you'll build and scale ticketing systems that connect millions of fans to unforgettable moments, while developing B2B applications designed for massive demand and contributing to enterprise systems that support global audiences at scale.
Responsibilities:
• Lead the implementation of large features or subsystems from design through delivery
• Actively contribute to architectural discussions and help shape long-term technical direction
• Design and deliver new features and enhancements for our global ticketing platforms
• Build resilient, high-performance applications that scale seamlessly during extreme traffic spikes
• Create and maintain services that power our core infrastructure, including APIs for mission-critical products
• Develop scalable modules for both internal systems and external partner integrations
• Partner with third-party providers to create seamless, end-to-end experiences for customers and fans
• Take ownership of technical quality, scalability, and system reliability
• Write clean, consistent, and well-tested code using modern open-source languages and frameworks
• Participate in design and code reviews to uphold best practices and maintain high code quality
• Collaborate closely with engineers, architects, product managers, and business stakeholders to deliver innovative, high-impact solutions
• Mentor team members and provide technical guidance to elevate the team’s capabilities
• Drive continuous improvements in team workflows, tools, and engineering practices
Qualifications:
Required:
• 6+ years of professional software engineering experience, including ownership of large features or systems
• BS in Computer Science or a related technical field (or equivalent practical experience)
• Deep understanding of system design, distributed architecture, and engineering trade-offs
• Strong command of the software development lifecycle, including design, testing, deployment, and observability
• Expertise in C# and .NET Core, with a strong grasp of the surrounding ecosystem
• Proven track record of designing, scaling, and versioning RESTful APIs within distributed microservices architectures
• Strong experience with relational databases (SQL Server, PostgreSQL, MySQL, or Oracle), including performance tuning and data modeling
• Hands-on experience with containerization (Docker) and Infrastructure as Code (IaC) in cloud environments
• Track record of building and operating high-scale, high-availability transactional systems
• Demonstrated ability to quickly learn and apply new technologies in complex environments
• Excellent communication skills, with the ability to influence technical decisions across teams
• High ownership mindset with strong accountability for system quality, scalability, and reliability
• Thrives in fast-paced environments, balancing immediate delivery with long-term architectural health
Preferred:
• Experience building and maintaining multi-platform SDKs or shared codebases
• Experience with Kotlin Multiplatform or Kotlin Native
• Mobile development experience on iOS and/or Android
• Experience with modern front-end frameworks such as React or Angular
• Familiarity with designing cohesive experiences across web and mobile platforms
• Experience working with AWS and cloud-native architectures
• Experience with Infrastructure as Code tools such as Terraform
• Experience with event-driven systems (e.g., Kafka) and asynchronous architectures
• Proficiency with Git and modern CI/CD pipelines
• Experience with test-driven development (TDD) and/or behavior-driven development (BDD)
• Experience with NoSQL technologies such as Elasticsearch or DynamoDB
• Domain experience in ticketing, inventory management systems, or e-commerce platforms
Company:
AXS is a company whose core values reflect a culture that celebrates individual differences and respect of one another. Founded in 2010, the company is headquartered in Los Angeles, USA, with a team of 201-500 employees. The company is currently Growth Stage.
AXS connects fans with the artists and teams they love, and they are seeking a Sr. Software Engineer to help power experiences for the LA28 Olympic and Paralympic Games. In this role, you'll build and scale ticketing systems that connect millions of fans to unforgettable moments, while developing B2B applications designed for massive demand and contributing to enterprise systems that support global audiences at scale.
Responsibilities:
• Lead the implementation of large features or subsystems from design through delivery
• Actively contribute to architectural discussions and help shape long-term technical direction
• Design and deliver new features and enhancements for our global ticketing platforms
• Build resilient, high-performance applications that scale seamlessly during extreme traffic spikes
• Create and maintain services that power our core infrastructure, including APIs for mission-critical products
• Develop scalable modules for both internal systems and external partner integrations
• Partner with third-party providers to create seamless, end-to-end experiences for customers and fans
• Take ownership of technical quality, scalability, and system reliability
• Write clean, consistent, and well-tested code using modern open-source languages and frameworks
• Participate in design and code reviews to uphold best practices and maintain high code quality
• Collaborate closely with engineers, architects, product managers, and business stakeholders to deliver innovative, high-impact solutions
• Mentor team members and provide technical guidance to elevate the team’s capabilities
• Drive continuous improvements in team workflows, tools, and engineering practices
Qualifications:
Required:
• 6+ years of professional software engineering experience, including ownership of large features or systems
• BS in Computer Science or a related technical field (or equivalent practical experience)
• Deep understanding of system design, distributed architecture, and engineering trade-offs
• Strong command of the software development lifecycle, including design, testing, deployment, and observability
• Expertise in C# and .NET Core, with a strong grasp of the surrounding ecosystem
• Proven track record of designing, scaling, and versioning RESTful APIs within distributed microservices architectures
• Strong experience with relational databases (SQL Server, PostgreSQL, MySQL, or Oracle), including performance tuning and data modeling
• Hands-on experience with containerization (Docker) and Infrastructure as Code (IaC) in cloud environments
• Track record of building and operating high-scale, high-availability transactional systems
• Demonstrated ability to quickly learn and apply new technologies in complex environments
• Excellent communication skills, with the ability to influence technical decisions across teams
• High ownership mindset with strong accountability for system quality, scalability, and reliability
• Thrives in fast-paced environments, balancing immediate delivery with long-term architectural health
Preferred:
• Experience building and maintaining multi-platform SDKs or shared codebases
• Experience with Kotlin Multiplatform or Kotlin Native
• Mobile development experience on iOS and/or Android
• Experience with modern front-end frameworks such as React or Angular
• Familiarity with designing cohesive experiences across web and mobile platforms
• Experience working with AWS and cloud-native architectures
• Experience with Infrastructure as Code tools such as Terraform
• Experience with event-driven systems (e.g., Kafka) and asynchronous architectures
• Proficiency with Git and modern CI/CD pipelines
• Experience with test-driven development (TDD) and/or behavior-driven development (BDD)
• Experience with NoSQL technologies such as Elasticsearch or DynamoDB
• Domain experience in ticketing, inventory management systems, or e-commerce platforms
Company:
AXS is a company whose core values reflect a culture that celebrates individual differences and respect of one another. Founded in 2010, the company is headquartered in Los Angeles, USA, with a team of 201-500 employees. The company is currently Growth Stage.
About AXS
Sourced by ZipRecruiter
Industry
Arts, entertainment, and recreation
Company size
501 - 1,000 Employees
Headquarters location
Los Angeles, CA, US
Year founded
2011