AXS
AXS

41 Axs Customer Service Representative Jobs Hiring Near You

Premium Services Pricing Manager AXS connects fans with the artists and teams they love. Each year ... Analyze sales performance, demand trends, and customer behavior to inform pricing decisions and ...

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to ... Provide high-level customer service to all end users, with special attention to executive support ...

Service Desk Technician II Frisco, TX AXS connects fans with the artists and teams they love. Each ... Provide high-level customer service to all end users, with special attention to executive support ...

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to ... Provide high-level customer service to all end users, with special attention to executive support ...

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AXS Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What other companies are hiring for Customer Service Representative jobs?
What are the most popular categories at Axs?
Infographic showing various Customer Service Representative job openings at Axs in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Premium Services Pricing Manager

Premium Services Pricing Manager

AXS

Los Angeles, CA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago


Job description

Premium Services Pricing Manager

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

AXS is seeking a Premium Services Pricing Manager to join our team in Los Angeles, CA. This role is responsible for optimizing sales and revenue through data-driven pricing strategies for ticket inventory, using demand trends, sales performance, and market insights to inform decisions. The position collaborates closely with clients and cross-functional teams to manage inventory, track performance, and make real-time pricing adjustments that maximize revenue and sell-through.

What You'll Do

  • Develop and execute pricing strategies for premium ticket inventory across events and markets to maximize revenue and sell-through
  • Analyze sales performance, demand trends, and customer behavior to inform pricing decisions and optimize outcomes
  • Monitor key performance metrics and adjust pricing and inventory in real time to improve revenue and efficiency
  • Partner with clients to implement pricing strategies and ensure optimal setup and utilization of AXS Premium Services products
  • Collaborate with cross-functional teams (Client Services, Marketing, Data & Analytics) to align pricing, reporting, and go-to-market efforts
  • Generate and deliver performance reports, providing data-driven insights and recommendations to clients and internal stakeholders
  • Support continuous improvement by identifying product enhancements, surfacing system issues, and contributing to process and tool optimization
  • Assist in client onboarding and education, including training on pricing tools, reporting, and premium product capabilities
  • Collect key performance and benefit points of AXS Premium Services products and utilize the information to create compelling PowerPoint presentations and one-sheets for potential and current clients.

What You'll Bring

  • BA/BS Degree (4-year)
  • 2+ years of experience in data analysis, pricing, ticketing, finance or a related field (internships included)
  • Strong analytical skills with the ability to interpret data and identify trends
  • Proficiency in Excel (e.g., formulas, pivot tables); experience with SQL or data visualization tools is a plus
  • Interest in pricing strategy, revenue optimization and data-driven-decision-making
  • Strong attention to detail and organizational skills
  • Ability to manage multiple tasks in a fast-paced environment
  • Effective communication skills with the ability to explain insights to a variety of stakeholders
  • Experience in live events, ticketing or the entertainment industry is a plus.

Pay Scale: $70,000- $75,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

*Employer does not offer work visa sponsorship for this position.

What's in it for You?

  • Extraordinary People – we're not kidding!
  • Meaningful Mission – Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
  • Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
  • Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We're an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.