60 Avantor Customer Service Representative Jobs Hiring Near You

In this role, you will report to the Territory Area Manager and will work closely with the Avantor's Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Location: Malvern, PA

Shift: Monday - Friday 7:00 am - 3:30 pm

Hourly pay range: $20.73 - $22.50

Benefits:

Health & Wellness

• Comprehensive Medical, Dental, and Vision coverage

• Wellness programs

• Eligible for medical coverage starting Day 1

Time Off

• Paid Time Off (PTO)

• Company-paid holidays

• Choice holidays

Financial Well-Being

• Flexible Spending Account (FSA) and Health Savings Account (HSA)

• Commuter benefits

• 401(k) retirement plan

• Tuition assistance

• Employee Stock Purchase Plan discount

What we're looking for

Education:

• High school diploma or GED required

• Bachelor's degree preferred

Experience:

• Minimum 2 years in customer service, inventory replenishment, or material handling

• 2-3+ years of experience in a laboratory environment, including sample handling and equipment operation

Technical Skills:

• Highly organized with strong attention to detail and the ability to manage large sample volumes

• Demonstrated ability to prioritize tasks, meet deadlines, and self-manage in a fast-paced environment

• Strong communication skills with the ability to collaborate effectively with internal teams and customers

• Professional, customer-facing demeanor with excellent customer service skills

• Commitment to safety, quality, and strict adherence to protocols, policies, and procedures

Additional Requirements:

• Ability to lift up to 50 lbs

How you will thrive and create an impact

Avantor's Advanced Laboratory Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will:

• Coordinate retained materials, including receiving, ordering, tracking inventory, and dispatching materials across internal teams

• Manage high-volume frozen materials requiring immediate attention, ensuring proper handling and storage on dry ice

• Label, codex, and barcode samples (processing batches of 500+ at a time); ensure approximately 2M samples remain frozen and fully traceable throughout all stages

• Store materials in designated freezer locations aligned to specific research requirements

• Monitor inventory levels closely and proactively communicate supply needs; place and receive orders in a timely manner

• Partner and communicate effectively with onsite teams regarding materials, inventory, and workflow status

• Follow all PPE requirements and adhere strictly to procedures related to on-time materials (RM's)

• Execute compound processing workflows, including vial checking, weighing, and solution preparation from dry powders

• Aliquot solutions into appropriate containers (tubes, vials, plates) based on assay requirements; label and distribute to stakeholders

• Archive compounds, vials, and solution tubes in accordance with inventory management SOPs

• Prepare domestic and international shipments in compliance with SOPs and regulatory guidelines

• Manage import/export of samples in alignment with trade compliance requirements

• Receive incoming shipments, log into internal systems, store under appropriate conditions, and notify recipients

• Support high-volume incoming retains daily and frequent outgoing shipments weekly

• Operate, maintain, and calibrate laboratory equipment (balances, automated storage systems, liquid handling devices)

• Maintain laboratory notebooks, testing records, and worksheets in accordance with established procedures

• Perform other duties as assigned.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.comand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

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3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.