Customer Experience Specialist I
$45K - $50K/yr
Join ATCC and be part of a team that supports the global scientific community with trusted ... Order and Distribution Management: Provide domestic distribution support, processing orders and ...
48 Atcc Customer Support Manager Jobs Hiring Near You
Customer Experience Specialist I
$45K - $50K/yr
Join ATCC and be part of a team that supports the global scientific community with trusted ... Order and Distribution Management: Provide domestic distribution support, processing orders and ...
Customer Experience Specialist I
Manassas, VA · On-site
$45K - $50K/yr
Join ATCC and be part of a team that supports the global scientific community with trusted ... Order and Distribution Management: Provide domestic distribution support, processing orders and ...
Customer Experience Specialist I
Manassas, VA · On-site
$45K - $50K/yr
Join ATCC and be part of a team that supports the global scientific community with trusted ... Order and Distribution Management: Provide domestic distribution support, processing orders and ...
Customer Experience Specialist I
Manassas, VA · On-site +1
$45K - $50K/yr
Join ATCC and be part of a team that supports the global scientific community with trusted ... Order and Distribution Management: Provide domestic distribution support, processing orders and ...
Customer Experience Specialist I
Manassas, VA · On-site +1
$45K - $50K/yr
Join ATCC and be part of a team that supports the global scientific community with trusted ... Order and Distribution Management: Provide domestic distribution support, processing orders and ...
Customer Experience Specialist I
Manassas, VA · Remote
$45K - $50K/yr
Join ATCC and be part of a team that supports the global scientific community with trusted ... Order and Distribution Management: Provide domestic distribution support, processing orders and ...
Customer Experience Specialist I
Manassas, VA · Remote
$45K - $50K/yr
Join ATCC and be part of a team that supports the global scientific community with trusted ... Order and Distribution Management: Provide domestic distribution support, processing orders and ...
Project Manager
Manassas, VA · On-site
$90K - $100K/yr
We are seeking a Project Manager, ideally with a life science background, project management experience, and experience supporting customer-focused contract or program environments. Join ATCC and be ...
Project Manager
Manassas, VA · On-site
$90K - $100K/yr
We are seeking a Project Manager, ideally with a life science background, project management experience, and experience supporting customer-focused contract or program environments. Join ATCC and be ...
Project Manager
Manassas, VA · On-site
$90K - $100K/yr
We are seeking a Project Manager, ideally with a life science background, project management experience, and experience supporting customer-focused contract or program environments. Join ATCC and be ...
Project Manager
Manassas, VA · On-site
$90K - $100K/yr
We are seeking a Project Manager, ideally with a life science background, project management experience, and experience supporting customer-focused contract or program environments. Join ATCC and be ...
Desktop Support Specialist
Manassas, VA · On-site
$60K/yr
Join ATCC and be part of a team that supports the global scientific community with trusted ... Inventory & Asset Management: Maintain accurate IT asset inventory records and support technology ...
Desktop Support Specialist
Manassas, VA · On-site
$60K/yr
Join ATCC and be part of a team that supports the global scientific community with trusted ... Inventory & Asset Management: Maintain accurate IT asset inventory records and support technology ...
Desktop Support Specialist
Manassas, VA · On-site
$60K/yr
Join ATCC and be part of a team that supports the global scientific community with trusted ... Inventory & Asset Management: Maintain accurate IT asset inventory records and support technology ...
Desktop Support Specialist
Manassas, VA · On-site
$60K/yr
Join ATCC and be part of a team that supports the global scientific community with trusted ... Inventory & Asset Management: Maintain accurate IT asset inventory records and support technology ...
Program Manager II
Gaithersburg, MD · On-site
$140K - $160K/yr
... customers, senior management, and other stakeholders, and supporting opportunities for program ... Join ATCC and be part of a team that supports the global scientific community with trusted ...
Program Manager II
Gaithersburg, MD · On-site
$140K - $160K/yr
... customers, senior management, and other stakeholders, and supporting opportunities for program ... Join ATCC and be part of a team that supports the global scientific community with trusted ...
Program Manager II
Gaithersburg, MD · On-site
$140K - $160K/yr
... customers, senior management, and other stakeholders, and supporting opportunities for program ... Join ATCC and be part of a team that supports the global scientific community with trusted ...
Program Manager II
Gaithersburg, MD · On-site
$140K - $160K/yr
... customers, senior management, and other stakeholders, and supporting opportunities for program ... Join ATCC and be part of a team that supports the global scientific community with trusted ...
Desktop Support Specialist
Manassas, VA · On-site
$60K/yr
Join ATCC and be part of a team that supports the global scientific community with trusted ... Inventory & Asset Management: Maintain accurate IT asset inventory records and support technology ...
Desktop Support Specialist
Manassas, VA · On-site
$60K/yr
Join ATCC and be part of a team that supports the global scientific community with trusted ... Inventory & Asset Management: Maintain accurate IT asset inventory records and support technology ...
Senior Manager, Product - Cell Models & Reagents
Gaithersburg, MD · On-site +1
$140K - $160K/yr
... customer adoption, and market competitiveness while partnering closely with Operations, Sales ... Join ATCC and be part of a team that supports the global scientific community with trusted ...
Senior Manager, Product - Cell Models & Reagents
Gaithersburg, MD · On-site +1
$140K - $160K/yr
... customer adoption, and market competitiveness while partnering closely with Operations, Sales ... Join ATCC and be part of a team that supports the global scientific community with trusted ...
Senior Manager, Product - Cell Models & Reagents
Gaithersburg, MD · Remote
$140K - $160K/yr
... customer adoption, and market competitiveness while partnering closely with Operations, Sales ... Join ATCC and be part of a team that supports the global scientific community with trusted ...
Senior Manager, Product - Cell Models & Reagents
Gaithersburg, MD · Remote
$140K - $160K/yr
... customer adoption, and market competitiveness while partnering closely with Operations, Sales ... Join ATCC and be part of a team that supports the global scientific community with trusted ...
Partnerships Manager
Manassas, VA · On-site +1
$125K - $165K/yr
... Manager ... This remote role supports ATCC's commercial strategy, scientific mission, and growth priorities ...
Partnerships Manager
Manassas, VA · On-site +1
$125K - $165K/yr
... Manager ... This remote role supports ATCC's commercial strategy, scientific mission, and growth priorities ...
Product Manager
Gaithersburg, MD · On-site +1
$115K - $130K/yr
Join ATCC and be part of a team that supports the global scientific community with trusted ... Customer & Market Insights: Develop a deep understanding of customer workflows, applications, and ...
Product Manager
Gaithersburg, MD · On-site +1
$115K - $130K/yr
Join ATCC and be part of a team that supports the global scientific community with trusted ... Customer & Market Insights: Develop a deep understanding of customer workflows, applications, and ...
Director, Partnerships
Manassas, VA · Remote
$170K - $215K/yr
Join ATCC and be part of a team that supports the global scientific community with trusted ... Identify, cultivate, and manage a pipeline of partnership, licensing, collaboration, and corporate ...
Director, Partnerships
Manassas, VA · Remote
$170K - $215K/yr
Join ATCC and be part of a team that supports the global scientific community with trusted ... Identify, cultivate, and manage a pipeline of partnership, licensing, collaboration, and corporate ...
Product Manager
Gaithersburg, MD · On-site +1
$115K - $130K/yr
Join ATCC and be part of a team that supports the global scientific community with trusted ... Customer & Market Insights: Develop a deep understanding of customer workflows, applications, and ...
Product Manager
Gaithersburg, MD · On-site +1
$115K - $130K/yr
Join ATCC and be part of a team that supports the global scientific community with trusted ... Customer & Market Insights: Develop a deep understanding of customer workflows, applications, and ...
Partnerships Manager
Manassas, VA · Remote
$125K - $165K/yr
... Manager ... This remote role supports ATCC's commercial strategy, scientific mission, and growth priorities ...
Partnerships Manager
Manassas, VA · Remote
$125K - $165K/yr
... Manager ... This remote role supports ATCC's commercial strategy, scientific mission, and growth priorities ...
Product Manager
Gaithersburg, MD · Remote
$115K - $130K/yr
... customer insights, competitive intelligence, and financial analysis. Seeking a Product Manager ... Join ATCC and be part of a team that supports the global scientific community with trusted ...
Product Manager
Gaithersburg, MD · Remote
$115K - $130K/yr
... customer insights, competitive intelligence, and financial analysis. Seeking a Product Manager ... Join ATCC and be part of a team that supports the global scientific community with trusted ...
Associate Product Manager
Gaithersburg, MD · Hybrid
$90K - $100K/yr
... supporting ATCC's advanced model and primary cell business. Working in a hybrid environment (4 days/week onsite) in Gaithersburg, MD or Manassas, VA, the Associate Product Manager analyzes customer ...
Associate Product Manager
Gaithersburg, MD · Hybrid
$90K - $100K/yr
... supporting ATCC's advanced model and primary cell business. Working in a hybrid environment (4 days/week onsite) in Gaithersburg, MD or Manassas, VA, the Associate Product Manager analyzes customer ...
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Customer Experience Specialist I
Remote
ATCC
• Biotechnology Research and Development • 501 - 1,000 employees501 - 1,000 employees
$45K - $50K/yr
Other
Medical, Life, Retirement, PTO
Posted 5 days ago
Job description
Overview
Ready to shape the future of science and global health? A global nonprofit that provides trusted biological materials for science and health, ATCC is hiring a Customer Experience Specialist I to serve as the primary point of contact for domestic customers. This remote role is based in Manassas, Virginia, with site visits required up to one day per quarter and a second-shift schedule of 10:30 AM to 7:00 PM ET.
The specialist provides distribution, order, permit, website, and general support through inbound phone calls, emails, website contact forms, and chat while completing semi-routine assignments using established policies and procedures.
We are seeking Customer Experience Specialist I, ideally with customer service experience and experience supporting customers through multiple communication channels in a fast-paced environment. Join ATCC and be part of a team that supports the global scientific community with trusted, authenticated biological materials.
#LI-Remote
#LI-SM1
Responsibilities
The expected salary range for this position is $45,000 to $50,000 annually. Actual compensation will be determined based on experience and qualifications as well as internal equity and alignment with market data. In addition to base salary, this role may be eligible for additional incentive compensation including regular merit increases and the corporate bonus program.
We Invest in You
Join ATCC, where we fuel your success, well-being, and development. We're a mission-focused non-profit Equal Opportunity Employer, celebrating a century of supporting global public health. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Shape the future of science with us.
Ready to shape the future of science and global health? A global nonprofit that provides trusted biological materials for science and health, ATCC is hiring a Customer Experience Specialist I to serve as the primary point of contact for domestic customers. This remote role is based in Manassas, Virginia, with site visits required up to one day per quarter and a second-shift schedule of 10:30 AM to 7:00 PM ET.
The specialist provides distribution, order, permit, website, and general support through inbound phone calls, emails, website contact forms, and chat while completing semi-routine assignments using established policies and procedures.
We are seeking Customer Experience Specialist I, ideally with customer service experience and experience supporting customers through multiple communication channels in a fast-paced environment. Join ATCC and be part of a team that supports the global scientific community with trusted, authenticated biological materials.
#LI-Remote
#LI-SM1
Responsibilities
- Customer Support and Interaction: Respond to inbound customer inquiries via phone, email, and website contact forms or chat. Process orders across various channels, such as phone, email, website, robotic process automation (RPA), or eProcurement. Maintain a high level of professionalism and empathy in all customer interactions, striving to exceed customer expectations and promote satisfaction.
- Order and Distribution Management: Provide domestic distribution support, processing orders and addressing inquiries related to permit requirements, shipping, order tracking, accounts, cancellations, and credits/debits. Elevate more complex orders and inquiries to the Customer Experience Specialist III as needed. Record customer inquiries and issues in a system to leverage for further data reviews and potential product and/or process improvements with cross-functional teams.
- Product and Resource Utilization: Provide support for basic product inquiries, utilizing readily available resources such as website information, product documentation, and training materials. Utilize scripts, procedures, training materials, and other resources to recommend solutions. Escalate to the Customer Experience Specialist III when the training materials or guides do not adequately support customer inquiries or require updates.
- Minimum Requirement: High School Diploma and 1 year of experience, or equivalent experience.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Previous experience in customer service or a related field is preferred.
- Proficiency in using CRM, ERP, and phone systems.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Familiarity with using various communication channels, including phone, email, and chat.
- Basic understanding of product documentation and training materials.
- Competence in using scripts, procedures, and training resources to recommend solutions.
- High level of professionalism and empathy in customer interactions.
- Strong organizational skills and the ability to work collaboratively with cross-functional teams.
- Commitment to continuous learning and improvement in product knowledge and customer service skills.
- Ability to adhere to established quality, productivity, and issue resolution strategies.
- Willingness to stay up to date on current products, services, policies, terms, and conditions within the organization.
- Flexibility to elevate complex inquiries to higher-level specialists as needed.
The expected salary range for this position is $45,000 to $50,000 annually. Actual compensation will be determined based on experience and qualifications as well as internal equity and alignment with market data. In addition to base salary, this role may be eligible for additional incentive compensation including regular merit increases and the corporate bonus program.
We Invest in You
- Health & Wellness:
- Comprehensive medical coverage and company paid Life Insurance, Disability Insurance & AD&D
- Work life balance with Paid Holidays and PTO
- Fitness and cell phone subsidies, and additional benefits such as Aflac, legal services, and pet insurance
- Employee Assistance Program offering around-the-clock counseling
- Financial security:
- 401(a) (6% employer contribution) and 403(b) (2% match) retirement plans
- Exceptional career advancement opportunities, recognition, and rewards
- Corporate bonus program
- Mission Focused:
- Non-profit organization supporting critical life science research
- We give scientists the tools they need to make discoveries that improve and save lives
- Contribute to community involvement and social responsibility
Join ATCC, where we fuel your success, well-being, and development. We're a mission-focused non-profit Equal Opportunity Employer, celebrating a century of supporting global public health. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Shape the future of science with us.
About ATCC
Sourced by ZipRecruiter
Industry
Biotechnology research and development
Company size
501 - 1,000 Employees
Headquarters location
Manassas, VA, US
Year founded
1925