48 Atc Drivetrain Customer Service Representative Jobs Hiring Near You

Summary

Responsible for researching and developing new products that ATC can add to their remanufacturing processes. Frequently engages manufacturing and program engineering as well as support teams to develop new product launches to expand program offerings. Will effectively represent the company in all customer interactions; building lasting relationships through trust, results, and superior communication.

Essential Duties and Responsibilities

• Interface with customer’s Product Engineering team and Business Development as liaison to new programs.
• Present new products to manufacturing for future launches through development of BOM, Engineering specifications, Components, complexity, and Suppliers.
• Leads or supports Program Management in launch of new programs and product changes.
• Research common failure modes within new product to develop understanding of component attrition.
• Participates with Materials and Supplier Quality departments in Supplier Development activities.
•  Maintain documents that directs internal resources to adapt to customer systems; including revisions, BOM updates, change orders, and other customer notifications that will require internal updates. Develop presentations as needed to illustrate progress to stakeholders.
• Demonstrate clear and effective communication in all aspects of work. Understand the communication system that works best for the situation, and consistently keep key stakeholders informed.
• Demonstrate safety awareness in all aspects of daily management and performance improvement. Understand how to advance our culture of safety, integrating safety improvements whenever practical and applicable.

Leadership Behaviors

• Ability to work professionally with internal and external customers to integrate new business, reduce costs, and represent organization at multiple customer engagements.
• High sense of urgency and self-direction with the ability to organize and execute complex engineering and process improvement tasks in a team environment.
• Hands-on approach to problem solving and working with teams; practical knowledge of the people, process, and desired outcomes on respective process.
• Superior communication, follow-up, and follow-through in all aspects of daily activities.

Accountability

The Product Engineer is responsible for research and development of new products, brought forth by our business development team, that can be for remanufacturing at our various production sites. Company leadership will look to the Product Engineer to continue directing the growth of these products.

Key Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have experience bringing new products to market through customer collaboration.
• Must practice and demonstrate superior communication. Must have the ability to communicate effectively with front-line team members, customers, and executives. Effective interpersonal and conflict resolution skills, with the ability to influence teams and program outcomes.
• Knowledge base related to the automotive industry is a plus.
• Commitment to build and advance strong customer relationships.
• Powertrain and Drivetrain experience is a plus – engine and transmission experience is preferred

Education and Experience

A Bachelor’s degree in engineering, engineering technology, or physical science discipline. 7-10 years of proven experience integrating new products is a plus.

• A thorough understanding of the operational theory and components of automatic transmissions and internal combustion engines.
• High level of analytical ability required, where problems are unusual, complex, and difficult.
• Preferred - 7 years of experience, prioritizing tasks, and accurately estimate the time and costs required for project completion.

Language Skills

• The ability to read and interpret manufacturing documents/drawings/prints/details such as safety rules, operating and maintenance instructions, machine drawings, wiring/electrical schematics, and repair manuals is required.
• Must write detailed reports with supporting documentation and data.
• Superior communication and escalation skills and habits are critical to the manufacturing engineering role; including customers, team members, and leadership communication.

Computer Skills