About the role SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you ...
65 At&T Technical Support Representative Jobs Hiring Near You
About the role SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you ...
They are seeking a Technical Support Representative to ensure the proper operation of technology applications and equipment, providing desk-side assistance and resolving technology support issues.
They are seeking a Technical Support Representative to ensure the proper operation of technology applications and equipment, providing desk-side assistance and resolving technology support issues.
About the role SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you ...
About the role SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you ...
About the role SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you ...
About the role SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you ...
Description As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer ...
Description As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer ...
The Technical Support Representative is responsible for providing education and support to the TradeStation client base across various trading technology platforms, requiring extensive ...
The Technical Support Representative is responsible for providing education and support to the TradeStation client base across various trading technology platforms, requiring extensive ...
Technical Support Representative
Round Rock, TX · On-site
$22/hr
Description As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer ...
Technical Support Representative
Round Rock, TX · On-site
$22/hr
Description As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer ...
Description As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer ...
Quick apply
Description As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer ...
Description As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer ...
Description As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer ...
Description As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer ...
Description As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer ...
Description As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer ...
Quick apply
Description As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer ...
Technical Support Representative
Round Rock, TX · On-site
$22/hr
Description As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer ...
Quick apply
Technical Support Representative
Round Rock, TX · On-site
$22/hr
Description As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer ...
The FTTH Technical Support Representative works in our 24/7/365 technical support call center assisting subscribers with questions and troubleshooting for their Internet, Voice, and Video services.
The FTTH Technical Support Representative works in our 24/7/365 technical support call center assisting subscribers with questions and troubleshooting for their Internet, Voice, and Video services.
Technical Support Representative
Ottawa, ON · Remote
CA$23.75/hr
Technical Support Representative Location: Ontario | Hybrid Department: Support Type: Permanent | Full-Time | Existing Vacancy Reports To: William Shirk, Manager, Support | Derek Chokly, Associate ...
Quick apply
Technical Support Representative
Ottawa, ON · Remote
CA$23.75/hr
Technical Support Representative Location: Ontario | Hybrid Department: Support Type: Permanent | Full-Time | Existing Vacancy Reports To: William Shirk, Manager, Support | Derek Chokly, Associate ...
Technical Support Representative Department FLSA Classification EEO Classification Last Modified Call Center Non-Exempt Administrative Support Workers 08/22/2024 Job Summary: Uses technical and ...
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Technical Support Representative Department FLSA Classification EEO Classification Last Modified Call Center Non-Exempt Administrative Support Workers 08/22/2024 Job Summary: Uses technical and ...
They are seeking a Technical Support Representative to identify, manage, escalate, and resolve technical issues while providing support to clients with software and hardware problems.
They are seeking a Technical Support Representative to identify, manage, escalate, and resolve technical issues while providing support to clients with software and hardware problems.
Technical Support Representative
Charlotte, NC · On-site +1
As a Technical Support Representative, you need to be a product expert of the entire VALD suite - knowing our systems inside and out. Full training will be provided to ensure you develop a deep ...
Technical Support Representative
Charlotte, NC · On-site +1
As a Technical Support Representative, you need to be a product expert of the entire VALD suite - knowing our systems inside and out. Full training will be provided to ensure you develop a deep ...
This is an on site position in Carrollton, TX HomePro is seeking a knowledgeable and customer-focused Technical Support Representative to provide advanced support for our residential smart home and ...
Quick apply
This is an on site position in Carrollton, TX HomePro is seeking a knowledgeable and customer-focused Technical Support Representative to provide advanced support for our residential smart home and ...
Technical Support Representative
$18 - $25/hr
As a Technical Support Representative - Level 1, you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in a ...
Technical Support Representative
$18 - $25/hr
As a Technical Support Representative - Level 1, you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in a ...
Call Center Technical Support Representative
Richardson, TX · On-site
$22.88/hr
This is your opportunity to be the voice of AT&T - a global leader in communications and technology ... technical support and more. You'll use creative problem-solving skills to address complex customer ...
Call Center Technical Support Representative
Richardson, TX · On-site
$22.88/hr
This is your opportunity to be the voice of AT&T - a global leader in communications and technology ... technical support and more. You'll use creative problem-solving skills to address complex customer ...
AT&T Jobs Information
Do workers at AT&T get paid breaks?
Yes. Most people get paid breaks.
68% of people say they get paid breaks.
Based on data from 77 people who took the Breakroom Quiz between February 2026 and August 2026.
68% of people say they get paid breaks.
Based on data from 77 people who took the Breakroom Quiz between February 2026 and August 2026.
Does AT&T pay people when they’re sick?
Yes. Most people get paid when they’re sick.
70% of people say they would get paid if they were sick but scheduled to work.
Based on data from 83 people who took the Breakroom Quiz between February 2026 and August 2026.
70% of people say they would get paid if they were sick but scheduled to work.
Based on data from 83 people who took the Breakroom Quiz between February 2026 and August 2026.
At AT&T, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
34% of people say they have to use vacation days when they’re out sick.
Based on data from 79 people who took the Breakroom Quiz between February 2026 and August 2026.
34% of people say they have to use vacation days when they’re out sick.
Based on data from 79 people who took the Breakroom Quiz between February 2026 and August 2026.
Do part-time workers get paid time off at AT&T?
Most people who work part-time get paid time off.
80% of people who work part-time say they get paid time off
Based on data from 5 people who took the Breakroom Quiz between May 2025 and July 2026.
80% of people who work part-time say they get paid time off
Based on data from 5 people who took the Breakroom Quiz between May 2025 and July 2026.
Is the health insurance from AT&T affordable enough for their workers?
Most people say the health insurance costs are okay.
86% of people say the health insurance costs are okay
Based on data from 80 people who took the Breakroom Quiz between February 2026 and August 2026.
86% of people say the health insurance costs are okay
Based on data from 80 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people get paid time off at AT&T?
Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 91 people who took the Breakroom Quiz between February 2026 and August 2026.
95% of people say they get paid time off.
Based on data from 91 people who took the Breakroom Quiz between February 2026 and August 2026.
How far ahead of time do people find out their work schedule?
Only some people find out their schedule four weeks ahead of time.
Based on data from 101 people who took the Breakroom Quiz between August 2025 and August 2026.
- 27% of people with changing schedules find out their shifts one week or less ahead of time.
- 24% of people with changing schedules find out their shifts two weeks ahead of time.
- 11% of people with changing schedules find out their shifts three weeks ahead of time.
- 39% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 101 people who took the Breakroom Quiz between August 2025 and August 2026.
Do workers at AT&T worry about hours?
Most people don’t worry about getting enough hours.
91% of people report they don’t worry about getting enough hours.
Based on data from 109 people who took the Breakroom Quiz between August 2025 and August 2026.
91% of people report they don’t worry about getting enough hours.
Based on data from 109 people who took the Breakroom Quiz between August 2025 and August 2026.
Do AT&T workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
53% report that they don’t have enough control over which shifts they work.
Based on data from 93 people who took the Breakroom Quiz between August 2025 and August 2026.
53% report that they don’t have enough control over which shifts they work.
Based on data from 93 people who took the Breakroom Quiz between August 2025 and August 2026.
How easy is it for AT&T workers to change shifts?
Some people find it hard to change shifts.
54% of people report that it’s hard to change shifts if they need to.
Based on data from 93 people who took the Breakroom Quiz between August 2025 and August 2026.
54% of people report that it’s hard to change shifts if they need to.
Based on data from 93 people who took the Breakroom Quiz between August 2025 and August 2026.
How easy is it to get time off at AT&T?
Most people find it easy to get time off.
73% of people report it’s easy to get time off.
Based on data from 83 people who took the Breakroom Quiz between February 2026 and August 2026.
73% of people report it’s easy to get time off.
Based on data from 83 people who took the Breakroom Quiz between February 2026 and August 2026.
Do AT&T managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 108 people who took the Breakroom Quiz between August 2025 and August 2026.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 108 people who took the Breakroom Quiz between August 2025 and August 2026.
Do jobs at AT&T spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 111 people who took the Breakroom Quiz between August 2025 and August 2026.
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 111 people who took the Breakroom Quiz between August 2025 and August 2026.
How easy is it to take sick days at AT&T?
Most people find it easy to take sick days.
70% of people report that it’s easy to take time off if they are sick.
Based on data from 87 people who took the Breakroom Quiz between February 2026 and August 2026.
70% of people report that it’s easy to take time off if they are sick.
Based on data from 87 people who took the Breakroom Quiz between February 2026 and August 2026.
Is a AT&T job good for students?
Only some students say this is a good place to work if you’re studying.
45% of students report this isn’t a good place to work if you’re studying.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and June 2026.
45% of students report this isn’t a good place to work if you’re studying.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and June 2026.
Is working at AT&T good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
41% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 103 people who took the Breakroom Quiz between July 2025 and July 2026.
41% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 103 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at AT&T feel treated with respect by their managers?
Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 81 people who took the Breakroom Quiz between February 2026 and August 2026.
75% of people say they’re treated with respect by their managers.
Based on data from 81 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people at AT&T get to take their breaks without interruption?
Most people get breaks without interruption.
84% of people report that they get to take their breaks without interruption.
Based on data from 87 people who took the Breakroom Quiz between February 2026 and August 2026.
84% of people report that they get to take their breaks without interruption.
Based on data from 87 people who took the Breakroom Quiz between February 2026 and August 2026.
Is it stressful to work at AT&T?
Most people feel stressed here.
73% of people say they often feel stressed at work.
Based on data from 85 people who took the Breakroom Quiz between February 2026 and August 2026.
73% of people say they often feel stressed at work.
Based on data from 85 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people at AT&T enjoy their jobs?
Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 67 people who took the Breakroom Quiz between February 2026 and August 2026.
40% of people report they don’t enjoy their job.
Based on data from 67 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people at AT&T recommend working with their team?
Only some people recommend working with their team.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 92 people who took the Breakroom Quiz between February 2026 and August 2026.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 92 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people get enough training when they start at AT&T?
Most people got enough training when they started.
73% of people report they got enough training when they started working here.
Based on data from 86 people who took the Breakroom Quiz between February 2026 and August 2026.
73% of people report they got enough training when they started working here.
Based on data from 86 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people get support to advance at AT&T?
Only some people are given support to advance their career here.
In the last year, 35% of people report not being given support to advance their career here.
Based on data from 83 people who took the Breakroom Quiz between February 2026 and August 2026.
In the last year, 35% of people report not being given support to advance their career here.
Based on data from 83 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people think AT&T’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
84% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 85 people who took the Breakroom Quiz between February 2026 and August 2026.
84% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 85 people who took the Breakroom Quiz between February 2026 and August 2026.
Do workers feel well informed about how AT&T is doing?
Only some people feel well informed about how the company is doing.
37% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 84 people who took the Breakroom Quiz between February 2026 and August 2026.
37% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 84 people who took the Breakroom Quiz between February 2026 and August 2026.
What other companies are hiring for Technical Support Representative jobs?
SolarWinds rating
7.8
Based on 6 frontline employees who took The Breakroom Quiz
137th of 245 rated software companies
Job description
About the role
SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you will handle escalated cases, troubleshoot complex technical issues, work closely with Tier 3 and engineering teams, and help customers achieve long-term success with SolarWinds products.
This is an ideal opportunity for a support professional who enjoys deep technical problem-solving, customer interaction, and cross-functional collaboration in a fast-paced environment.
What you'll do
- Handle escalated customer support cases that require troubleshooting beyond Tier 1 support.
- Analyze complex product and environment issues across SolarWinds network, system, security, and database monitoring solutions.
- Partner with Tier 3 support and engineering teams to investigate bugs, document findings, propose workarounds, and improve product quality.
- Guide customers through configuration optimization, advanced integrations, and root cause analysis for recurring or critical issues.
- Create and maintain technical documentation, knowledge base articles, and internal troubleshooting guides.
- Educate customers on product capabilities, best practices, and architectural recommendations.
- Collaborate with Product Management, QA, Customer Success, and other internal teams to share insights that improve usability and reduce ticket volume.
- Mentor Tier 1 representatives on troubleshooting techniques, product knowledge, and escalation criteria.
- Maintain a strong focus on customer satisfaction while balancing responsiveness and resolution efficiency.
What we're looking for
- Bachelor's degree, diploma, or equivalent experience in Computer Science, Engineering, IT, or a related field.
- 4+ years of technical support experience, including at least 2 years in a Tier 2 or advanced troubleshooting role.
- Strong ability to troubleshoot and resolve complex issues in Windows and Linux/Unix environments.
- Experience with SQL and database performance troubleshooting.
- Solid understanding of networking protocols and concepts, including SNMP, ARP, DHCP, DNS, and packet analysis.
- Experience with infrastructure technologies such as VMware, ServiceNow, IPAM, HPSM, F5, and Cisco hardware.
- Experience supporting server applications such as IIS and MSSQL, including log interpretation.
- Excellent communication skills, with the ability to explain technical issues clearly to both technical and non-technical audiences.
- Strong documentation skills and the ability to turn technical solutions into reusable knowledge assets.
Preferred qualifications
- Hands-on experience with SolarWinds NPM, SAM, or similar enterprise monitoring platforms such as Nagios or PRTG.
- Exposure to AWS, Azure, or Google Cloud, especially in hybrid monitoring environments.
- Certifications such as CCNA, MCSE, VCP, AWS, or Azure.
- Experience working in agile, cross-functional environments and contributing product feedback for continuous improvement.
Why join SolarWinds
At SolarWinds, Tier 2 support professionals play a key role in solving high-complexity customer issues, serving as subject matter experts, mentoring frontline teams, and helping drive better product and customer outcomes.