60 Asr Group Customer Service Representative Jobs Hiring Near You

The ASR Group family of companies make up the world's largest refiner and marketer of cane sugar. The companies produce a full line of grocery, industrial, foodservice and specialty sweetener products. Across North America, ASR Group companies operate five sugar refineries, located in California, Maryland, Louisiana, Canada and Mexico. In Europe, ASR Group companies operate sugar refineries in the United Kingdom, Portugal, and, with a joint venture partner, Italy. The companies also farm sugarcane and own sugar mills in Mexico and Belize. The ASR Group portfolio includes the leading brands Domino, C&H, Florida Crystals, Redpath, Tate & Lyle, Lyle's, Sidul and Whitworths.  ASR Group companies also produce and market Tellus, a single-use, compostable tableware and foodservice product made from plant fibers, including sugarcane.

OVERVIEW

Reporting to an HR Manager, the successful candidate will have HR generalist responsibility for supporting a defined group(s) of clients.

POSITION STRATEGIC OBJECTIVES AND KEY DELIVERABLES

As a member of the Global Human Resources Functional Team and assigned to a specific location and client group(s), the Sr. HR Generalist position contributes a high level of energy to the implementation of ASR Group people and organization agenda.  The individual must be able to deliver high quality results through formal and informal influence of others.  Success in this role is based upon being able to demonstrate clear value to the business by executing key objectives through partnership/ collaboration with key stakeholders in HR and the business.

DETAILED ROLES & RESPONSIBILITIES

Talent Acquisition

• Partner with stakeholders to execute demand planning activity which anticipates hiring and capability needs for a given period of time.
• Recruit and hire candidates to fill vacancies within targeted cycle time.
• Coordinate elements of the hiring process including recruitment, phone screen, interview, background check, medical physical, etc.
• Support college recruitment efforts as a member of the ASR Group HR Team.
• Manage regulatory requirements related to tracking of applicant data.

Talent Management

• Support talent management activities aimed at building talent for the enterprise, including talent reviews, succession planning, college intern program, job rotation, high potential programs, and career development/pathing.

Employee Engagement

• Proactively participate and lead local communication/engagement plans aimed at optimizing employee engagement and creating a positive and inclusive work environment.
• Anticipate and pre-empt employee issues/ concerns.  Address employee concerns/ grievances in a collaborative matter if/ when they occur.
• Execute and resolve investigations in a timely manner
• Partner with union leadership to resolve employee concerns and grievances. 
• Administer HR policies and Collective Bargaining Agreements in a consistent basis, as needed.
• Provide positive counsel and advice to employees, supervisors, and managers as needed.
• Partner with stakeholders to drive employee recognition programs to create a high level of employee morale.

Reward, HRIS, HR Operations

• Proactively ensure compliance with legal, statutory and company policies and procedures of HR-related processes and programs.
• Support efforts to ensure high quality salary planning process.

Learning & Development

• Analyze, Design, Develop, Deliver and Evaluate training programs aimed at building capability for the site.
• Manage data associated in learning & development through the Learning Management System (LMS).
• Understand and support individual development needs and plans.

Other

• Drive continuous improvement in all HR processes.
• Lead special projects and events, as needed. 
• Participate in community affairs activity, as needed.
• Travel required
• Performs other duties as required

SUPERVISORY RESPONSIBILITY

• No direct reports, however, this position will assist with the training and development of the HR Assistant and HR Representative positions

ESSENTIAL CAPABILITIES (KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL ATTRIBUTES)

• Anticipation - Ability to anticipate business and HR needs, issues and problems and be proactive in addressing such needs.
• Analytical Skills - Ability to analyze information and made deductions based on information. Ability to track and report data, as needed.
• Business Acumen & Partnership - Demonstrated ability to understand the business and align HR activity to meet business and employee needs at both strategic and operational levels.
• Computer Proficiency - Proficiency in Microsoft Office suite (Word, Excel, Power Point, Outlook) and Internet research.
• Edge - Well organized, ambitious, courageous, flexible but decisive, with the ability to communicate and effectively influence others.
• Emotional Maturity - Ability to withstand pressure and manage emotions effectively to create the right effect on people and organization.
• Energy - High positive energy to take on continuous and complex business challenges in a fast-paced environment. Persistence to drive to solutions despite obstacles and/or competing priorities.
• Ethics & Integrity - High degree of personal integrity in all business dealings.
• Execution - Attentive to detail and demonstrated ability to deliver on accountabilities in order to help the business and the team be successful.  Track record of high-performance.
• HR Functional Skill - General awareness, exposure, and understanding across most HR sub-disciplines.

• Influencing & Engagement Skills - Ability to proactively engage and influence others at all levels, at times without formal authority.  Confidence and ability to have critical conversations, if necessary.
• Judgment/Decision-Making - Smart, with the ability to think through issues and make wise decisions, often without all facts and information or high levels of direction.
• Problem-Solving & Opportunity Identification - Ability to frame clear problem statements and use objective information and data to help solve complex business challenges and generate options and solutions for business leaders. Identify opportunities for HR to contribute value to the business.

• Teamwork/Collaboration - A great team player with a great attitude, good customer service orientation, and focused on delivering outstanding results to their clients and the business, overall.
• Travel - Ability to travel as need throughout domestic and international locations.
• Working Independently & Efficiently - Ability to work independently with strategic direction. Ability to work with a diverse, geographically-dispersed population.
• Mobility- Ability to relocate for promotional opportunities

ESSENTIAL WORK EXPERIENCES

• 5+ years of professional high quality experience in Human Resource as either a Specialist or Generalist roles, preferably a combination of both.
• Highly experienced in managing employee relations and investigations
• High skill level in Microsoft Office Suite (PPT, Excel, Word).
• Ability to speak with a high level of professionalism and presence to individuals or groups.
• Experience providing HR support to an industrial/manufacturing or distribution/logistics business.
• Experience in a union environment required

ESSENTIAL EDUCATION REQUIREMENTS

• Bachelor's degree in HR or related discipline from accredited university.
• Advanced degree desired, but not required.

LOCATION OF ROLE

• Crockett, CA

SALARY RANGE

•  $84,500 - $156,500. The pay rate for the successful candidate will depend on the candidate's qualifications and prior experience. 

We are an equal opportunity employer. We do not discriminate on the basis of race, color, creed, religion, gender, sexual orientation, gender identity, age, national origin, disability, veteran status or any other category protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.