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60 Artech Information Systems Full Stack Developer Jobs Hiring Near You

Artech Information System LLC

SOLUTIONS ARCHITECT

Seattle, WA · On-site

$71.75 - $94.50/hr

Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability ... Represent the Platform in discussions with client's engineering, marketing, business development ...

Artech

Required Skills & Qualifications

Dallas, TX · On-site

$52.25 - $67.25/hr

The candidate should have hands-on experience with Hardhat, Foundry, and smart contract security tools such as Slither and Mythril, along with strong programming skills in JavaScript or TypeScript.

Artech

Required Skills & Qualifications

Tampa, FL · On-site

$47.75 - $61.75/hr

The candidate should have hands-on experience with Hardhat, Foundry, and smart contract security tools such as Slither and Mythril, along with strong programming skills in JavaScript or TypeScript.

Artech

Required Skills & Qualifications

Jersey City, NJ · On-site

$54.75 - $70.75/hr

The candidate should have hands-on experience with Hardhat, Foundry, and smart contract security tools such as Slither and Mythril, along with strong programming skills in JavaScript or TypeScript.

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NOC Technician

Artech Information System LLC

Littleton, CO

Full-time

Re-posted 25 days ago

Job description

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Summary:

Responsible for taking technical support calls from Managed Enterprise Solutions customers and troubleshooting to identify appropriate resolution for managed services such as managed broadband, managed Wi-Fi, managed router, and security delivered over BCI and/or MetroE. With a primary emphasis on a quality first call resolution, agents will be responsible for verifying network outages and escalating to appropriate fix agents to ensure timely resolution (Tier 2, field operations etc.). Agents will also be expected to accurately document problems including detection information, diagnostic results and repair information by utilizing the trouble ticketing system, customer portal and network monitoring tools. Uses multiple software systems and applications to ensure customer service orders and repair tickets are completed accurately and on-time.

Core Responsibilities:

Handling inbound customer repair request via phone, portal, email, and network monitoring tools

Responsible for managing ticket queues

Interfacing with Incumbent Local Exchange Carriers, Field Service Technicians and other Client's partners as needed to resolve customer troubles

Responsible for all customer communications including status updates and inbound ACD calls

Properly document all interactions within ticketing systems (Remedy/ILEX)

Utilize tools and resources to troubleshoot and repair Managed Solution customer problems

Assist with identification of chronic customer access issues

Responsible for achieving standards for consistent performance (Scorecards)

Responsible for identifying and reporting deficiencies and best practices to management

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Qualifications

 Excellent and proven Troubleshooting skills - specifically in the following areas:

o Layer I and Layer II transport

o TCP Protocol Stack and IP Connectivity

o BCI and MetroE

o Wi-Fi, Switch, Router, 3G/4G Backup, DSL, Voice

 Configuration experience with Cisco routers and switches is mandatory (Juniper experience a plus).

 Excellent analytical and communication skills, including the ability to retrieve raw data and present information for analysis.

 Self-starter who can work effectively both independently and in a close-knit team environment.

 Ability to manage multiple project simultaneously (i.e. excellent multitasking ability).

 Excellent customer service and customer interaction skills a must (previous sales or customer service experience a plus)

Education Level: 2-year technical degree (preferably Engineering or Telecommunications).

Certifications: Network+, CCENT, Ciena CE-A or similar industry certifications

Years' Experience: Generally requires 3-5 years of related technical B2B support experience.

Additional Information

For more information, Please contact

Pankhuri Razada

Associate Recruiter

Artech information Systems LLC

360 Mt. Kemble Avenue, Suite 2000  Morristown, NJ 07960

973.967.3384

[email protected]

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About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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