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Arbella Insurance
Arbella Insurance

47 Arbella Insurance Group Customer Service Representative Jobs Hiring Near You

Arbella Insurance Group

Cybersecurity Manager

Quincy, MA · On-site

$116K - $157K/yr

... • Free shuttle service to Quincy Adams T Station • Tuition assistance programs • ... the Arbella Insurance Foundation • Robust training, mentorship, and professional/personal ...

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Arbella Insurance Jobs Information

Does Arbella Insurance pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and May 2026.

At Arbella Insurance, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between August 2025 and May 2026.

Is the health insurance from Arbella Insurance affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between April 2025 and May 2026.

Do people get paid time off at Arbella Insurance?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 6 people who took the Breakroom Quiz between August 2025 and May 2026.

Do Arbella Insurance workers get to choose the shifts they work?

Most people get to choose which shifts they work.
80% report that they have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and September 2025.

How easy is it to get time off at Arbella Insurance?

Most people find it easy to get time off.
73% of people report it’s easy to get time off.
Based on data from 11 people who took the Breakroom Quiz between November 2024 and May 2026.

Do jobs at Arbella Insurance spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and September 2025.

How easy is it to take sick days at Arbella Insurance?

Most people find it easy to take sick days.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 11 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Arbella Insurance feel treated with respect by their managers?

Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Arbella Insurance get to take their breaks without interruption?

Most people get breaks without interruption.
90% of people report that they get to take their breaks without interruption.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and May 2026.

Is it stressful to work at Arbella Insurance?

Some people feel stressed here.
62% of people say they often feel stressed at work.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Arbella Insurance enjoy their jobs?

Most people enjoy their job.
69% of people report they enjoy their job.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Arbella Insurance recommend working with their team?

Only some people recommend working with their team.
62% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get enough training when they start at Arbella Insurance?

Most people got enough training when they started.
75% of people report they got enough training when they started working here.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get support to advance at Arbella Insurance?

Most people are given support to advance their career here.
In the last year, 70% of people report being given support to advance their career here.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people think Arbella Insurance’s headquarters understands what’s happening where they work?

Most people think headquarters understands what’s happening where they work.
54% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and May 2026.

Do workers feel well informed about how Arbella Insurance is doing?

Most people feel well informed about how the company is doing.
92% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and May 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Arbella Insurance Group?

Personal Lines Operations Associate -Temporary Role

Arbella Insurance Group

Quincy, MA • On-site

$19 - $20/hr

Full-time

Re-posted 6 days ago

Arbella Insurance rating

9.0

Company rating: 9.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

35th of 311 rated insurance

Job description

Why Arbella?
At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include:
• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other
Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
It's no wonder our employees have voted Arbella one of the Boston Business Journal's "Best Places to Work" every year since 2009!
The Arbella Operations Associate understands our overall business objectives, and provides our underwriting department and agents with exceptional quality work consistent with Arbella's brand. A successful Operations Associate builds relationships with our internal customers and gains satisfaction producing top quality work. The Arbella Operations Associate is responsible for timely and accurate processing of insurance policy transactions within a single line of business and helps the organization by providing the best in class service to our internal and external customers. We offer an exceptional onboarding program with training, a mentor and outstanding career growth opportunities.
This is a 6 month Temporary role.
Key Responsibilities
  • Demonstrate stellar customer service to both internal and external customers
  • Collaborate positively and effectively with team, department and business partners such as Underwriting, Product, Billing and Customer Service
  • Apprise Team Manager of assigned workload, issues, and escalated situations. Ability to recognize and escalate problems to Team Manager or to problem resolution expert
  • Communicate with various internal departments to complete daily work, as required
  • Contact agents to obtain correct or missing information on insurance applications and answer agent questions within limits of authority
  • Able to shift priorities as needed
  • Demonstrate functional and technical skills required to complete assigned tasks which include processing new business and renewal policies as well as endorsements
  • Pursue work independently under general supervision
  • Manage assigned work efficiently to ensure timely completion

Requirements
  • General working knowledge of MS Office
  • Flexible and adaptable when faced with change
  • Ability to multi-task
  • Strong organizational skills and attention to detail
  • Quick learner, able to navigate multiple systems and products
  • Works well individually as well as a team
  • Sound customer service, communication and collaboration skills.
  • Able to work in a fast paced environment with a strong attention to detail.

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $19.00 an hour - $20.00 an hour based on a variety of factors including, but not limited to, relevant skills and experience. This is a 6 month Temporary role.
Please note: The advertised pay range is not a guarantee or promise of a specific wage.

What Arbella Insurance employees say

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