24 Apgfcu Member Service Representative Jobs Hiring Near You

## VP, Emerging TechnologiesApplyremote type: Hybridlocations: Edgewood, Marylandtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR100154**Where Banking Feels Like Belonging**At APGFCU, our values are at the heart of everything we do, empowering us as leaders in the credit union movement. We prioritize purpose and connection in how we serve our members, co-workers and communities - helping to navigate life's little and big moments.**Who we are:**As a member-owned, not-for-profit credit union, APG Federal Credit Union (APGFCU) empowers our members with financial products and services to support them at every stage of their financial lives, helping them become money smart and financially independent. We proudly serve people in:* Harford County* Cecil County* Baltimore County* Baltimore CityWe believe banking should feel personal, supportive, and human. That goes for our members and our employees. Here, you’re not just filling a role — you’re making a difference in your community.Our team lifts each other up and our leaders invest in your growth. We celebrate wins, recognize and value contributions, and support each other through challenges. We strive for meaningful connections across our teams, because that’s what belonging is all about.Let’s build something meaningful together.**Role Summary****:**Under the direction of the Chief Information Officer (CIO), this position leads the credit union’s enterprise data management, artificial intelligence, software development, and emerging technology programs. The role develops strategy, oversees execution, and delivers scalable, secure, and resilient solutions that enable data-driven decision making, improves member and employee experiences, and directly supports strategic initiatives. This leader partners with business and technology stakeholders to identify opportunities, evaluate emerging technologies, guide make-or-buy decisions, and build high performing teams capable of delivering innovation in a highly regulated environment. The position also serves as a backup to the CIO, VP of IT Operations, and VP of IT Infrastructure for management and administrative responsibilities within the IT department.**Key Responsibilities:****Emerging Technologies (20%)**:* Develops and executes emerging technology strategy across AI, data management, software development, and automation to deliver scalable business capabilities.* Monitors disruptive technologies through research, partnerships, networking, and learning; pilots solutions that modernize processes and support digital transformation initiatives with our Member Experience team.* Partners with technology and business leaders to assess opportunities, solve complex challenges, guide make-or-buy decisions, and implement technologies aligned with enterprise architecture.**Enterprise Data Management (20%)**:* Oversee enterprise data solutions, including warehousing, integration, modeling, cloud platforms, analytics, and predictive capabilities for reliable data-driven decisions.* Implements data practices using ETL/ELT, catalogs, quality controls, and internal and external integrations into cloud data warehouse or lake solutions.* Provides hands-on Microsoft SQL expertise, leading database architecture, design, high availability, resilience, and maintenance optimization.* Evaluates and implements analytics and business intelligence platforms, including dashboards, reports, models, and tools such as Power BI, built on trusted data foundations.* Establishes data governance, policies, KPIs, quality standards, and security practices aligned with regulations.* Implement semantic models to standardize data definitions, business logic, and terminology.* Prioritizes data use cases and partners with business leaders to clarify data initiatives, priorities, and delivery targets.**Artificial Intelligence (20%)**:* Defines and executes the AI vision with the CIO and leaders, embedding AI/ML into products, processes, platforms, and interaction points.* Develops multi-year strategies for AI governance, data fluency, platform integration, agentic AI adoption, and orchestration across enterprise software.* Advances responsible AI through literacy, acceptable use support, policy adherence, best practices, and coordination with IT and Security on controls and oversight.* Tracks AI adoption, time-to-insight, outcomes, KPIs, ROI, and milestones for implemented use cases.* Maintains expertise in machine learning, deep learning, generative AI, and related systems.**Software Development (20%)**:* Leads enterprise software development, API integrations, automated workflows, and connectors using SDLC best practices in a regulated financial environment.* Uses an architecture-first approach to ensure secure, observable, auditable, scalable solutions aligned with best practices and technology investments.* Supports CI/CD, DevOps, source code repositories, SAST, DAST, defect remediation, and application security hardening.* Manages backlogs and partners with IT, Product, Agile, and project teams to deliver features aligned with initiatives and roadmaps.**Strategic Planning & Oversight (10%):*** Develops, implements, and communicates short and long-term goals and roadmaps for data management, AI, and software development.* Measures program success against KPIs, corporate goals, metrics, and outcomes; creates transparency through effective data use.* Participates in IT change management and the change advisory board, providing expertise and oversight for planned system changes.* Serves on committees, working groups, councils, and other bodies to provide technology thought leadership.* Partners on marketing technology vendor and tool selection, implementation, and management, ensuring CRM, automation, analytics, and content systems integrate with enterprise data.* Applies information security best practices and supports internal, external, and regulatory audits, including NCUA examinations, as required.**Leadership and Development (10%):*** Leads teams delivering production-grade AI platforms, applications, agents, data pipelines, and enterprise solutions.* Builds strong relationships with internal & external partners, and vendors; resolves or escalates issues as needed.* Attracts, develops, coaches, and mentors talent; supports succession planning, career paths, staffing, retention, and employee relations.* Apply strong project and delivery discipline, partnering with project managers, analysts, Agile leads, and teams to achieve outcomes.* Motivates staff toward goals, productivity, accuracy, and efficiency while modeling APGFCU leadership, culture, behaviors, and values.* **Perform Additional Responsibilities:** Take on other duties and special projects as needed to support evolving business and team priorities. Perform other related duties as assigned or associated with the responsibility.* **Physical Demands:** Most of your time will be spent working at a computer, collaborating in meetings, and connecting with colleagues and stakeholders. Occasionally, you may attend events, move between workspaces, travel for business, or help transport materials weighing up to 20 pounds. We’re committed to providing reasonable accommodation to support employees in performing the essential responsibilities of the role.**A Typical Day in the Role:*** **Lead Day-to-Day Priorities**: Manage core responsibilities, organize work, and focus on the activities that drive success. This role leads high-demand technology areas and must manage trade-offs while prioritizing key requests* **Collaborate with Stakeholders:** Partner with team members, leaders, customers, and cross-functional colleagues to share updates, solve problems, and move initiatives forward.* **Supporting Organizational Goals:** Work closely with executive leadership to support the tracking and establishment of KPIs, performance goals, and strategic targets using a foundation of data.* **Participate in Meetings and Discussions:** Lead team meetings, planning sessions, and stakeholder discussions to align goals, priorities, and next steps. Participates in forums where technology thought leadership is required.* **Monitor Progress and Drive Results:** Track key projects, manage deliverables, and ensure commitments are completed on time and of high quality. Ensure accountability for team members in managing work and aim to meet and exceed delivery targets.* **Create and Review Work Products:** Develop, update, and review reports, dashboards, visualizations, presentations, communications, documentation, or other materials that support business objectives.* **Identify Opportunities for Improvement:** Streamline processes, increase efficiency, and enhance team or business outcomes. Continuous improvement is a mantra that the person in this role will embody using automation, APIs, data, AI, and more.* **Stay Responsive and Adapt to Changing Priorities:** Manage emails, messages, and requests while balancing planned work with emerging business needs and opportunities.**Qualifications:*** **Relevant Experience and Education:** Requires 10 years in IT enterprise data management, software development, AI, or IT engineering; 5+ years leading high-performing technology teams; and a bachelor’s or master’s degree in computer science, data management, AI, or a related field. Microsoft SQL fluency and comparable database experience are required, along with remote workforce experience. Advanced certifications in AI, data science, engineering, Microsoft Azure, Snowflake, Databricks, SQL Server, or related technologies are preferred. Financial services & hands-on technical experience are highly desired.* **Problem****‐****Solving Mindset:** You enjoy digging into challenges, finding solutions, and improving how things get done.* **Comfort with Tools and Technology:** You’re familiar with the systems or software this role uses, naturally identify best in breed tools, and you’re confident you can learn them quickly.* **Ability to Work Independently:** You take ownership of your work, manage your time well, and keep things moving without needing constant direction.* **Adaptability and Flexibility**: You’re comfortable navigating change, shifting priorities, and learning as you go.* **Attention to Detail:** You take pride in producing accurate, high‐quality work.* **Commitment to Growth:** You’re curious, open to feedback, and excited to keep developing your skills.**What Success Looks Like:*** **Delivers Great Work:** Consistently produces high-quality, accurate, and timely work that customers, stakeholders, and team members can rely on.* **Meets and Exceeds Expectations:** Successfully achieves goals, milestones, and performance objectives while helping advance broader team and business priorities.* **Builds Strong Relationships:** Develops trusted partnerships with colleagues, leaders, customers, and cross-functional teams to collaborate effectively and achieve shared goals.* **Takes Ownership:** Proactively drives work forward, follows through on commitments, and takes accountability for both successes and challenges.* **Looks for Better Ways to Work:** Regularly identifies opportunities to simplify processes, improve efficiency, and enhance overall experience for customers, employees, or stakeholders.* **Contributes to Team Success:** Supports colleagues, shares knowledge, and fosters a positive, collaborative environment where everyone can do their best work.* **Makes a Meaningful Impact:** Delivers results that contribute to business success, improve outcomes, and create value for the team, customers, and organization.* **Lives Our Values:** Demonstrates the behaviors, mindset, and professionalism that reflect the company’s culture, values, and commitment to excellence.Compensation Information:$128,600.00 -$231,400.00 annuallyOffers are based on experience and educationAPGFCU offers comprehensive benefits such as medical and dental (shared expense), vision, 401(k), life and disability insurance, flexible spending account, employee assistance program, referral program, educational assistance, holidays, PTO, and sick leave.**Equal Opportunity Employer*****APGFCU is proud to be an Equal Opportunity and Affirmative Action employer. We are committed to creating a workplace where everyone feels welcome and supported. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local law. If an accommodation is needed during the hiring process, please email******HR@apgfcu.com******.******Employment with APGFCU is at-will, meaning that either you or APGFCU may terminate the employment*** ***relationship at any time, with or without cause or notice.*** #J-18808-Ljbffr