About the role SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you ...
60 Altice Usa Technical Support Representative Jobs Hiring Near You
About the role SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you ...
About the role SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you ...
About the role SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you ...
About the role SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you ...
About the role SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you ...
... in the USA, with a strong call center footprint and operations that extend across multiple ... We are seeking a motivated and customer-focused Technical Support Representative to join our ...
... in the USA, with a strong call center footprint and operations that extend across multiple ... We are seeking a motivated and customer-focused Technical Support Representative to join our ...
Technical Support Representative
Sydney, NS · On-site
CA$16.75/hr
Sydney, NS MCI is one of the fastest-growing tech-enabled business services companies in the USA ... We are seeking a motivated and customer-focused Technical Support Representative to join our ...
Technical Support Representative
Sydney, NS · On-site
CA$16.75/hr
Sydney, NS MCI is one of the fastest-growing tech-enabled business services companies in the USA ... We are seeking a motivated and customer-focused Technical Support Representative to join our ...
Technical Support Representative
CA$16.75/hr
Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA ... We are seeking a motivated and customer-focused Technical Support Representative to join our ...
Quick apply
Technical Support Representative
CA$16.75/hr
Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA ... We are seeking a motivated and customer-focused Technical Support Representative to join our ...
... in the USA, with a strong call center footprint and operations that extend across multiple ... We are seeking a motivated and customer-focused Technical Support Representative to join our ...
... in the USA, with a strong call center footprint and operations that extend across multiple ... We are seeking a motivated and customer-focused Technical Support Representative to join our ...
Technical Support Representative
Wichita, KS · On-site
$11 - $14/hr
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a ... We are seeking a motivated and customer-focused Technical Support Representative to join our ...
Technical Support Representative
Wichita, KS · On-site
$11 - $14/hr
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a ... We are seeking a motivated and customer-focused Technical Support Representative to join our ...
Technical Support Representative
Wichita, KS · On-site
$11 - $14/hr
... in the USA, with a strong call center footprint and operations that extend across multiple ... We are seeking a motivated and customer-focused Technical Support Representative to join our ...
Technical Support Representative
Wichita, KS · On-site
$11 - $14/hr
... in the USA, with a strong call center footprint and operations that extend across multiple ... We are seeking a motivated and customer-focused Technical Support Representative to join our ...
Technical Support Representative Location: Ontario | Hybrid Department: Support Type: Permanent | Full-Time Reports To: William Shirk, Manager, Support | Derek Chokly, Associate Manager, Support ...
Technical Support Representative Location: Ontario | Hybrid Department: Support Type: Permanent | Full-Time Reports To: William Shirk, Manager, Support | Derek Chokly, Associate Manager, Support ...
This is an on site position in Carrollton, TX HomePro is seeking a knowledgeable and customer-focused Technical Support Representative to provide advanced support for our residential smart home and ...
Quick apply
This is an on site position in Carrollton, TX HomePro is seeking a knowledgeable and customer-focused Technical Support Representative to provide advanced support for our residential smart home and ...
Technical Support Representative Department FLSA Classification EEO Classification Last Modified Call Center Non-Exempt Administrative Support Workers 08/22/2024 Job Summary: Uses technical and ...
Quick apply
Technical Support Representative Department FLSA Classification EEO Classification Last Modified Call Center Non-Exempt Administrative Support Workers 08/22/2024 Job Summary: Uses technical and ...
Technical Support Representative
Ottawa, ON · Remote
CA$23.75/hr
Technical Support Representative Location: Ontario | Hybrid Department: Support Type: Permanent | Full-Time Reports To: William Shirk, Manager, Support | Derek Chokly, Associate Manager, Support ...
Quick apply
Technical Support Representative
Ottawa, ON · Remote
CA$23.75/hr
Technical Support Representative Location: Ontario | Hybrid Department: Support Type: Permanent | Full-Time Reports To: William Shirk, Manager, Support | Derek Chokly, Associate Manager, Support ...
Technical Support Representative
$18 - $25/hr
As a Technical Support Representative - Level 1, you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in a ...
Technical Support Representative
$18 - $25/hr
As a Technical Support Representative - Level 1, you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in a ...
Technical Support Representative
Ottawa, ON · Remote
CA$23.75/hr
Technical Support Representative Location: Ontario | Hybrid Department: Support Type: Permanent | Full-Time Reports To: William Shirk, Manager, Support | Derek Chokly, Associate Manager, Support ...
Quick apply
Technical Support Representative
Ottawa, ON · Remote
CA$23.75/hr
Technical Support Representative Location: Ontario | Hybrid Department: Support Type: Permanent | Full-Time Reports To: William Shirk, Manager, Support | Derek Chokly, Associate Manager, Support ...
As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...
As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...
Technical Support Representative
Round Rock, TX · On-site
$18 - $25/hr
Overview As a Technical Support Representative - Level 1, you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in ...
Technical Support Representative
Round Rock, TX · On-site
$18 - $25/hr
Overview As a Technical Support Representative - Level 1, you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in ...
As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...
As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...
As a Technical Support Representative , you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...
As a Technical Support Representative , you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...
As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...
As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...
Altice USA Jobs Information
Do workers at Altice USA get paid breaks?
Sometimes. Only some people get paid breaks.
63% of people say they don’t get paid breaks.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and January 2026.
63% of people say they don’t get paid breaks.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and January 2026.
Does Altice USA pay people when they’re sick?
Yes. Most people get paid when they’re sick.
86% of people say they would get paid if they were sick but scheduled to work.
Based on data from 59 people who took the Breakroom Quiz between November 2024 and June 2026.
86% of people say they would get paid if they were sick but scheduled to work.
Based on data from 59 people who took the Breakroom Quiz between November 2024 and June 2026.
At Altice USA, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
47% of people say they have to use vacation days when they’re out sick.
Based on data from 19 people who took the Breakroom Quiz between July 2025 and June 2026.
47% of people say they have to use vacation days when they’re out sick.
Based on data from 19 people who took the Breakroom Quiz between July 2025 and June 2026.
Is the health insurance from Altice USA affordable enough for their workers?
Most people say the health insurance costs are okay.
93% of people say the health insurance costs are okay
Based on data from 28 people who took the Breakroom Quiz between March 2025 and June 2026.
93% of people say the health insurance costs are okay
Based on data from 28 people who took the Breakroom Quiz between March 2025 and June 2026.
Do people get paid time off at Altice USA?
Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 20 people who took the Breakroom Quiz between May 2025 and June 2026.
95% of people say they get paid time off.
Based on data from 20 people who took the Breakroom Quiz between May 2025 and June 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and March 2026.
- 65% of people with changing schedules find out their shifts one week or less ahead of time.
- 18% of people with changing schedules find out their shifts two weeks ahead of time.
- 6% of people with changing schedules find out their shifts three weeks ahead of time.
- 12% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and March 2026.
Do workers at Altice USA worry about hours?
Most people don’t worry about getting enough hours.
90% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and March 2026.
90% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and March 2026.
Do Altice USA workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
57% report that they don’t have enough control over which shifts they work.
Based on data from 37 people who took the Breakroom Quiz between January 2025 and January 2026.
57% report that they don’t have enough control over which shifts they work.
Based on data from 37 people who took the Breakroom Quiz between January 2025 and January 2026.
How easy is it for Altice USA workers to change shifts?
Some people find it hard to change shifts.
42% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and March 2026.
42% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and March 2026.
How easy is it to get time off at Altice USA?
Most people find it easy to get time off.
86% of people report it’s easy to get time off.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and June 2026.
86% of people report it’s easy to get time off.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and June 2026.
Do Altice USA managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
91% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and March 2026.
91% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and March 2026.
Do jobs at Altice USA spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 39 people who took the Breakroom Quiz between January 2025 and January 2026.
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 39 people who took the Breakroom Quiz between January 2025 and January 2026.
How easy is it to take sick days at Altice USA?
Most people find it easy to take sick days.
90% of people report that it’s easy to take time off if they are sick.
Based on data from 60 people who took the Breakroom Quiz between November 2024 and June 2026.
90% of people report that it’s easy to take time off if they are sick.
Based on data from 60 people who took the Breakroom Quiz between November 2024 and June 2026.
Is working at Altice USA good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
35% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and June 2026.
35% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at Altice USA feel treated with respect by their managers?
Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and June 2026.
86% of people say they’re treated with respect by their managers.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people at Altice USA get to take their breaks without interruption?
Most people get breaks without interruption.
82% of people report that they get to take their breaks without interruption.
Based on data from 45 people who took the Breakroom Quiz between December 2024 and June 2026.
82% of people report that they get to take their breaks without interruption.
Based on data from 45 people who took the Breakroom Quiz between December 2024 and June 2026.
Is it stressful to work at Altice USA?
Most people feel stressed out here.
68% of people say they often feel stressed out at work.
Based on data from 59 people who took the Breakroom Quiz between November 2024 and June 2026.
68% of people say they often feel stressed out at work.
Based on data from 59 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people at Altice USA enjoy their jobs?
Most people enjoy their job.
71% of people report they enjoy their job.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and June 2026.
71% of people report they enjoy their job.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people at Altice USA recommend working with their team?
Only some people recommend working with their team.
54% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 61 people who took the Breakroom Quiz between November 2024 and June 2026.
54% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 61 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people get enough training when they start at Altice USA?
Most people got enough training when they started.
69% of people report they got enough training when they started working here.
Based on data from 58 people who took the Breakroom Quiz between November 2024 and June 2026.
69% of people report they got enough training when they started working here.
Based on data from 58 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people get support to advance at Altice USA?
Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and June 2026.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people think Altice USA’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
91% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and June 2026.
91% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and June 2026.
Do workers feel well informed about how Altice USA is doing?
Only some people feel well informed about how the company is doing.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 57 people who took the Breakroom Quiz between November 2024 and June 2026.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 57 people who took the Breakroom Quiz between November 2024 and June 2026.
What other companies are hiring for Technical Support Representative jobs?
SolarWinds rating
7.8
Based on 6 frontline employees who took The Breakroom Quiz
135th of 242 rated software companies
Job description
About the role
SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you will handle escalated cases, troubleshoot complex technical issues, work closely with Tier 3 and engineering teams, and help customers achieve long-term success with SolarWinds products.
This is an ideal opportunity for a support professional who enjoys deep technical problem-solving, customer interaction, and cross-functional collaboration in a fast-paced environment.
What you'll do
- Handle escalated customer support cases that require troubleshooting beyond Tier 1 support.
- Analyze complex product and environment issues across SolarWinds network, system, security, and database monitoring solutions.
- Partner with Tier 3 support and engineering teams to investigate bugs, document findings, propose workarounds, and improve product quality.
- Guide customers through configuration optimization, advanced integrations, and root cause analysis for recurring or critical issues.
- Create and maintain technical documentation, knowledge base articles, and internal troubleshooting guides.
- Educate customers on product capabilities, best practices, and architectural recommendations.
- Collaborate with Product Management, QA, Customer Success, and other internal teams to share insights that improve usability and reduce ticket volume.
- Mentor Tier 1 representatives on troubleshooting techniques, product knowledge, and escalation criteria.
- Maintain a strong focus on customer satisfaction while balancing responsiveness and resolution efficiency.
What we're looking for
- Bachelor's degree, diploma, or equivalent experience in Computer Science, Engineering, IT, or a related field.
- 4+ years of technical support experience, including at least 2 years in a Tier 2 or advanced troubleshooting role.
- Strong ability to troubleshoot and resolve complex issues in Windows and Linux/Unix environments.
- Experience with SQL and database performance troubleshooting.
- Solid understanding of networking protocols and concepts, including SNMP, ARP, DHCP, DNS, and packet analysis.
- Experience with infrastructure technologies such as VMware, ServiceNow, IPAM, HPSM, F5, and Cisco hardware.
- Experience supporting server applications such as IIS and MSSQL, including log interpretation.
- Excellent communication skills, with the ability to explain technical issues clearly to both technical and non-technical audiences.
- Strong documentation skills and the ability to turn technical solutions into reusable knowledge assets.
Preferred qualifications
- Hands-on experience with SolarWinds NPM, SAM, or similar enterprise monitoring platforms such as Nagios or PRTG.
- Exposure to AWS, Azure, or Google Cloud, especially in hybrid monitoring environments.
- Certifications such as CCNA, MCSE, VCP, AWS, or Azure.
- Experience working in agile, cross-functional environments and contributing product feedback for continuous improvement.
Why join SolarWinds
At SolarWinds, Tier 2 support professionals play a key role in solving high-complexity customer issues, serving as subject matter experts, mentoring frontline teams, and helping drive better product and customer outcomes.