5 Alcom Customer Service Representative Jobs Hiring Near You

A dedicated team has driven ALCOM’s impressive growth, committed to producing the highest-quality aluminum trailers across every category. From our beginnings with a single flagship facility in Winslow, Maine, we’ve expanded to four manufacturing plants across the country. This strategic growth not only strengthens our dealer network but also creates valuable career opportunities, fosters innovation, and enhances our ability to deliver top-tier products with faster turnaround times and lower freight costs

Our team proudly manufactures 160+ standard trailer models, covering a wide range of applications—including cargo, personal watercraft (PWC), horse and livestock, car haulers, snowmobile, landscape and utility, ATV, and motorcycle trailers. We don’t just build trailers; we customize solutions, ensuring our dealers receive open and enclosed models tailored to their customers' needs

At ALCOM, we take pride in what we build and how we build it. Our success is the result of hardworking, skilled employees who share our passion for craftsmanship and innovation.

POSITION SUMMARY:

The Sr. Design Engineer is responsible for the mechanical design structure of new trailers, improvements to existing designs, and customization of existing base model designs. A key focus within the engineering design is accomplishing correct and efficient manufacturability. The position interacts with Sales, the quoting process, and Quality and Production personnel.

FUNCTIONS AND RESPONSIBILITIES:

• Creates engineering drawings and designs to ensure adherence to established specifications and standards to meet project requirements. Updates standards as needed.
• Generates 3D SolidWorks weldments, Bills of Material, other design renditions, etc.
• Draws details to include all views and dimensions necessary for manufacturing—solid understanding of engineering design techniques and familiarity with engineering terminology and mechanical logic.
• Uses SolidWorks CAD programs to support production by preparing custom and standard layouts, detailed drawings, and diagrams.
• Familiar with various metal weldments, field concepts, manufacturing practices, and procedures. Relies on experience and judgment to plan, solve problems and accomplish goals. Performs a variety of complicated tasks.
• The position represents a blend of functional applications, including Mechanical Engineering, Mechanical Designing, and Design for Manufacturability.
• A high degree of design creativity, latitude, and motivation is expected.
• Contributes to R&D for new product development, functionality, and quality improvement upgrades.
• Heavy interaction with Inside Sales and the quoting process.
• Heavy interaction with Manufacturing management supporting a timely resolution of manufacturing problems.
• Performs other engineering duties as assigned.

DESIRED EDUCATION/EXPERIENCE:

• Bachelor’s Degree (B.S.) in Mechanical Engineering, Mechanical Engineering Technology, or related studies
• Experience with SolidWorks CAD Software, preferably 2+ years.
• Basic understanding of ERP systems and BOM systems.
• Experience using a snowmobile, ATV, open and enclosed utility, or livestock trailers is desired.

KNOWLEDGE, SKILLS, AND ABILITIES:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Communication Proficiency – works well with others to obtain accurate data promptly.
• Problem-solving—the individual identifies and resolves problems promptly and gathers and analyzes information skillfully.
• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
• Quality control—the individual demonstrates accuracy and thoroughness, monitors their work to ensure quality, and applies feedback to improve performance.
• Quantity—meets productivity standards and completes work promptly.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent changes, delays, or unexpected events.
• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
• Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.

Salary based on experience.

Benefits:

• 401(k) matching
• Health, Dental and Vision Insurance 
• Life insurance
• Paid time off
• Referral program

Schedule:

• 10-hour day shift
• Monday to Thursday, Friday as necessary

Ability to commute/relocate:

• Sioux Falls, SD: Reliably commute or planning to relocate before starting work (Required)
• Relocation is not provided. 

Alcom USA is proud of its diverse workforce and welcomes employees who speak one or more languages. As a necessity to perform business operations, employees must be proficient in speaking and understanding English.  Alcom will assess the level of fluency required on a job-by-job basis.  Employees must be able to speak and understand English for the job. 

Why Join Our Team?

We take pride in offering our employees rich benefits packages. We appreciate hard-working and passionate individuals, which is why we offer:

• Benefits effective on the 1st of the month following 30 days of employment
• Medical, Dental, Vision
• Company-paid employee life insurance
• 401k matching- vested immediately with a company match up to 4%
• 80 hours of holiday pay
• Paid Time Off

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

DISCLAIMER: This job description is only a summary of the typical functions of the job and not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.