5 Alcoa Customer Service Representative Jobs Hiring Near You

About the Role

In this role, you will provide hands-on administrative support for smelter operations, helping ensure department needs are coordinated, records are accurate, and key processes are completed on time. You will work closely with Human Resources, department leaders, and employees to support work relationships, productivity, engagement, training, and accurate administrative procedures.

Key Responsibilities

• Provide outstanding customer service to employees, department leaders, Human Resources, and other stakeholders by responding professionally and helping connect people with the information or support they need.

• Support department coverage and scheduling by helping plan and execute work schedules in a timely and organized manner.

• Perform and coordinate administrative duties including reporting, payroll, time and attendance management, system transactions, data entry, audits, and record keeping.

• Collect, review, and analyze trends, metrics, and administrative information to support accurate follow-up and informed decision-making.

• Partner with Human Resources, department leaders, and employees to support positive work relationships, productivity, retention, employee engagement, and training and development initiatives.

• Document and maintain administrative procedures, helping ensure required reporting is accurate, timely, and aligned with applicable government regulations.

What You Bring to the Role

• Associate's degree preferred, or an equivalent combination of education and experience that supports success in an administrative role.

• Experience working in a manufacturing environment, with an understanding of the pace, priorities, and need for accuracy in an operations setting.

• Advanced analytical and Microsoft Excel skills, with the ability to work with data, reporting, audits, metrics, and administrative records.

• Strong communication and customer service skills, with the ability to work effectively with employees, Human Resources, department leaders, and other stakeholders.

• Ability to prioritize, execute, and take accountability for timely administrative support, scheduling, reporting, and process follow-through.

• Availability to work different schedules and support a safe, inclusive, and collaborative manufacturing environment.

What's On Offer

• Competitive compensation packages, including pay-for-performance variable pay, recognition and rewards programs.

• 401(k), employer match up to 6%, additional employer retirement income contribution (no vesting period)

• Healthcare benefits: medical, Rx, dental, vision, flexible spending account, health savings account (generous employer contribution), life and accident insurance

• Work-life balance programs: flexible work scheduling, hybrid/remote working

• Paid time off: 15 vacation days prorated in the 1st year based on hire date, 10 holidays including 1 flexible holiday of your choice, 7 illness days, Care for Family leave up to 40 days, up to 5 bereavement days, maximum of 30 jury duty days, and up to 10 days annual training for military leave

*This benefit information applies to US based applicants only. Alcoa reserves the right to change plans at its discretion.

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