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AEG Vision
AEG Vision

83 Aeg Vision Customer Service Representative Jobs Hiring Near You

AEG Vision

Patient Care Coordinator

Springfield, OH · On-site

$16 - $21/hr

About AEG: At AEG, we're building something bigger than great eye care, we're creating careers ... Greet patients, customers, and vendors in a friendly, professional, and welcoming manner; serve as ...

AEG Vision

Practice Manager

Springfield, OH · On-site

About AEG At AEG, we're building something bigger than great eye care, we're creating careers ... The Practice Manager leads through people, process, service, technology, and business execution.

AEG Vision

Practice Manager

Springfield, OH · On-site

About AEG At AEG, we're building something bigger than great eye care, we're creating careers ... The Practice Manager leads through people, process, service, technology, and business execution.

AEG Vision

Assistant Manager

Grove City, OH · On-site

About AEG At AEG, we're building something bigger than great eye care, we're creating careers ... Support the Practice Manager with daily operations, patient flow, team coordination, service ...

AEG Vision

Licensed Practice Manager

Springfield, OH · On-site

About AEG At AEG, we're building something bigger than great eye care, we're creating careers ... This includes supporting patient flow, reinforcing service expectations, coaching team members ...

AEG Vision

Licensed Practice Manager

Springfield, OH · On-site

About AEG At AEG, we're building something bigger than great eye care, we're creating careers ... This includes supporting patient flow, reinforcing service expectations, coaching team members ...

AEG Vision

Assistant Manager

Grove City, OH · On-site

About AEG At AEG, we're building something bigger than great eye care, we're creating careers ... Support the Practice Manager with daily operations, patient flow, team coordination, service ...

AEG Vision

Patient Care Coordinator

Urbana, OH · On-site

$16.50 - $21.50/hr

Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a ... Verifies vision and medical insurance information and enters EMR * Maintains a clear understanding ...

AEG Vision

Optometrist

Bellefontaine, OH · On-site

Vision Service Plan * Employee Vision Discount Program * HSA/FSA * PTO * Paid Holidays *Benefits applicable to full Time Employees only. Physical Demands * This position requires the ability to ...

AEG Vision

Optometrist

Lancaster, OH · On-site

Vision Service Plan * Employee Vision Discount Program * HSA/FSA * PTO * Paid Holidays *Benefits applicable to full Time Employees only. Physical Demands * This position requires the ability to ...

AEG Vision

Optometrist

Lancaster, OH · On-site

Vision Service Plan * Employee Vision Discount Program * HSA/FSA * PTO * Paid Holidays *Benefits applicable to full Time Employees only. Physical Demands * This position requires the ability to ...

AEG Vision

Patient Care Coordinator

Urbana, OH · On-site

$16.50 - $21.50/hr

... service by welcoming our patients and ensuring all check-in and checkout processes are completed ... Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a ...

AEG Vision

Optometrist

Springfield, OH · On-site

Vision Service Plan * Employee Vision Discount Program * HSA/FSA * PTO * Paid Holidays *Benefits applicable to full Time Employees only. Physical Demands * This position requires the ability to ...

AEG Vision

Optometrist

Springfield, OH · On-site

Vision Service Plan * Employee Vision Discount Program * HSA/FSA * PTO * Paid Holidays *Benefits applicable to full Time Employees only. Physical Demands * This position requires the ability to ...

AEG Vision

Optometrist

Bellefontaine, OH · On-site

Vision Service Plan * Employee Vision Discount Program * HSA/FSA * PTO * Paid Holidays *Benefits applicable to full Time Employees only. Physical Demands * This position requires the ability to ...

AEG Vision

Optician

Powell, OH · On-site

$16.50 - $21.25/hr

Their technical and customer service skills ensure patient satisfaction and repeat business. * Delivers extraordinary experience to each patient. Provides patients with a complete understanding of ...

AEG Vision

Optometrist

Bellefontaine, OH · On-site

Vision Service Plan * Employee Vision Discount Program * HSA/FSA * PTO * Paid Holidays *Benefits applicable to full Time Employees only. Physical Demands * This position requires the ability to ...

AEG Vision

Optician

Powell, OH · On-site

$16.50 - $21.25/hr

Their technical and customer service skills ensure patient satisfaction and repeat business. * Delivers extraordinary experience to each patient. Provides patients with a complete understanding of ...

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AEG Vision Jobs Information

Do workers at AEG Vision get paid breaks?

No. Most people don’t get paid breaks.
84% of people say they don’t get paid breaks.
Based on data from 31 people who took the Breakroom Quiz between January 2025 and August 2026.

Does AEG Vision pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
72% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and August 2026.

At AEG Vision, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
68% of people say they have to use vacation days when they’re out sick.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from AEG Vision affordable enough for their workers?

Most people say the health insurance costs are okay.
81% of people say the health insurance costs are okay
Based on data from 37 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get paid time off at AEG Vision?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 44% of people with changing schedules find out their shifts one week or less ahead of time.
  • 20% of people with changing schedules find out their shifts two weeks ahead of time.
  • 8% of people with changing schedules find out their shifts three weeks ahead of time.
  • 28% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 25 people who took the Breakroom Quiz between March 2025 and August 2026.

Do workers at AEG Vision worry about hours?

Some people worry about getting enough hours.
57% of people report they worry about getting enough hours.
Based on data from 30 people who took the Breakroom Quiz between January 2025 and August 2026.

Do AEG Vision workers get to choose the shifts they work?

Most people get to choose which shifts they work.
67% report that they have enough control over which shifts they work.
Based on data from 27 people who took the Breakroom Quiz between March 2025 and August 2026.

How easy is it for AEG Vision workers to change shifts?

Most people find it easy to change shifts.
82% of people report that it’s easy to change shifts if they need to.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and August 2026.

How easy is it to get time off at AEG Vision?

Some people find it hard to get time off.
39% of people report it’s hard to get time off.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and June 2026.

Do AEG Vision managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
73% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 30 people who took the Breakroom Quiz between January 2025 and August 2026.

Do jobs at AEG Vision spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
7% of people report that their job takes up time that they don’t get paid for.
Based on data from 30 people who took the Breakroom Quiz between January 2025 and August 2026.

How easy is it to take sick days at AEG Vision?

Most people find it easy to take sick days.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 46 people who took the Breakroom Quiz between December 2024 and August 2026.

Is working at AEG Vision good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
71% of people who care for a child or other relative report this is a good place to work.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at AEG Vision feel treated with respect by their managers?

Most people feel treated with respect by their managers.
79% of people say they’re treated with respect by their managers.
Based on data from 48 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at AEG Vision get to take their breaks without interruption?

Only some people get breaks without interruption.
41% of people report that their breaks get interrupted.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at AEG Vision?

Most people feel stressed out here.
87% of people say they often feel stressed out at work.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at AEG Vision enjoy their jobs?

Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at AEG Vision recommend working with their team?

Only some people recommend working with their team.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at AEG Vision?

Some people didn’t get enough training when they started.
45% of people report they didn’t get enough training when they started working here.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at AEG Vision?

Only some people are given support to advance their career here.
In the last year, 66% of people report not being given support to advance their career here.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people think AEG Vision’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
93% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how AEG Vision is doing?

Most people don’t feel well informed about how the company is doing.
67% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 43 people who took the Breakroom Quiz between December 2024 and August 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Aeg Vision?
What are the most popular categories at Aeg Vision?
Infographic showing various Customer Service Representative job openings at Aeg Vision in the United States as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% Physical job distribution.

Patient Care Coordinator

AEG Vision

Springfield, OH • On-site

$16 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

AEG Vision rating

5.2

Company rating: 5.2 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

33rd of 39 rated optical retailers

Job description

About AEG:
At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve.
You'll join a team that:
  • Invests in leadership development and internal growth.
  • Believes people and performance go hand in hand.
  • Values collaboration, authenticity, and continuous learning.
  • Celebrates wins, supports challenges, and grows together.

About the role
At AEG, we believe great patient experiences begin with great teams. As a Patient Care Coordinator you are responsible not only for front desk operations, but also for supporting patient flow, schedule optimization, and seamless coordination across the care team.
The ability to anticipate needs, communicate clearly, and proactively manage the daily schedule helps ensure an efficient, high-quality experience for every patient.
  • Greet patients, customers, and vendors in a friendly, professional, and welcoming manner; serve as the primary point of contact for patient interactions.
  • Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
  • Schedule patient appointments while supporting provider schedule optimization, including managing cancellations, reschedules, and same-day fill opportunities.
  • Execute appointment confirmation and reminder processes to reduce no-show rates and ensure patients are prepared for their visit.
  • Verify insurance eligibility and patient demographics prior to appointments; accurately enter and maintain complete information in EMR.
  • Maintain a clear understanding of insurance plans and effectively communicate coverage, benefits, and patient financial responsibility.
  • Prepare patient charts and required documentation in advance of visits to support efficient patient flow.
  • Collect and document all charges, co-pays, and payments into EMR; allocate balances appropriately and support claim preparation and submission.
  • Run reports and review accounts to ensure all charges are billed, filed, and up to date.
  • Monitor daily patient flow and provider schedules to identify bottlenecks, delays, or overlaps; communicate and adjust as needed to support efficient patient flow.
  • Proactively communicate with patients regarding wait times, delays, and next steps to maintain a positive experience.
  • Coordinate with clinical and optical teams to ensure smooth patient transitions and continuity of care throughout the visit.
  • Support patient retention efforts through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.
  • Assist in maintaining an organized, clean, and patient-ready front office environment.
  • Perform other duties as needed and as assigned by the Practice Manager, Assistant Practice Manager and/or Optometrist.

  • High school diploma or equivalent.
  • Basic computer literacy and ability to learn practice management systems (EMR).
  • Strong organizational skills with attention to detail and ability to manage multiple priorities.
  • Strong communication skills (verbal and written) with a focus on patient-centered service.
  • Strong interpersonal skills and ability to work collaboratively across teams.
  • Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
  • Must be able to maintain patient and practice confidentiality.

Full Time Employee Benefits
  • 401(k) with Match
  • Medical/Dental/Vision/Life/STD/LTD
  • Employee Vision Discount Program
  • HSA/FSA
  • PTO
  • Paid Holidays

Physical Demands
  • Ability to utilize office equipment
  • Prolonged sitting, standing, and walking
  • Ability to lift up to 10 lbs

What AEG Vision employees say

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