115 Advanced Drainage Systems Customer Service Representative Jobs Hiring Near You

Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we deliver high-quality products across multiple industries while recycling over half a billion pounds of plastic annually. At ADS, we foster a culture where diverse perspectives drive better ideas, ensuring every employee feels valued, heard, and empowered to make an impact.

We are looking for an Inside Sales Representative to join our team! The Inside Sales Representative is a key member of the Sales function, serves as a strategic partner within the sales organization, supporting growth initiatives and ensuring alignment with business objectives. This role focuses on driving sales effectiveness through technical application assistance, bid funnel management, competitive analysis, process excellence, and customer engagement. Acting as a key liaison between sales leadership, field sales, customer support, and internal functions, the Inside Sales Representative enhances customer experience while enabling scalable sales success.

Key Responsibilities:

• Sales Enablement & Strategy Alignment
  • Support execution of sales strategies and growth priorities.
  • Partner with field sales and sales leadership to advance key initiatives and revenue goals.
• Technical Application Assistance
  • Assess engineering or civil drawings to identify sales opportunities to sell the package.
  • Apply product knowledge to coordinate design and quoting outputs from internal services.
• Pipeline & Market Analysis
  • Manage bid funnel activities, including tracking, prioritization, and follow-up.
  • Monitor competitive dynamics and market share trends to inform sales strategy.
  • Collaborate with marketing to leverage leads and conversion opportunities.
• Customer Engagement & Relationship Management
  • Support customer retention by providing responsive and consultative service.
  • Assist with pricing strategies, program support, and design coordination.
  • Act as a point of escalation for sales-related issues, ensuring timely resolution through coordination with order management and other internal teams.
• Process & Technology Excellence
  • Maintain data integrity and reporting accuracy within CRM (Salesforce) and other sales systems.
  • Drive adoption of sales processes, tools, and technologies to enhance team performance.
  • Identify opportunities for process improvement across sales operations.
• Cross-Functional Collaboration
  • Serve as a conduit between the sales organization and internal support teams.
  • Support distribution programs and align with operations, marketing, and finance on sales initiatives.
  • Provide insights and recommendations to sales leadership based on trends, escalations, and customer needs.

Qualifications:

• Bachelor's degree in Business, Sales, Engineering, or related field preferred; equivalent experience considered.
• Technical or engineering qualifications preferred but not required. 
• 3+ years of sales, inside sales, or sales support experience in a B2B environment.
• Experience in sales operations, strategy, or enablement roles.
• Familiarity with systems like Salesforce, AutoCAD, or Bluebeam.
• Background in customer service or account management is a plus.

Skills & Competencies:

• Strategic thinking and alignment with business growth priorities.
• Strong communication and relationship-building skills.
• Excellent communication and interpersonal skills with a customer-first mindset.
•  Demonstrated ability to collaborate across functions and resolve issues with diplomacy.
• Strong analytical skills with the ability to track and interpret competitive and market data.
• Proficiency in Salesforce or comparable CRM systems; comfort with reporting and data management.
• Strong organizational skills with attention to detail and follow-through; process oriented.
• Proven ability to manage multiple priorities and flex responsibilities based on organizational needs.
• Comfortable working in a fast-paced, cross-functional environment.

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Health & Welfare Benefits: Medical and prescription drug plans, telemedicine (with medical plan), High-Deductible Health Plan (HDHP) and Health Savings Account (HSA), dental and vision plans, virtual physical therapy*, an employee assistance program (EAP)*, and voluntary accident, critical illness, and hospital indemnification programs.

 Financial Benefits: Retirement 401k program with company match, an employee stock purchase plan (voluntary), financial wellness planning*, paid parental leave*, flexible spending accounts (FSA) for child care and health care, short-term and long-term disability*, basic life insurance, accidental death and dismemberment (AD&D)*, adoption financial reimbursement*, tuition reimbursement*, voluntary life insurance (for employees, spouses, and children), and voluntary identity theft and fraud protection.

*100% paid by ADS.

Growth Opportunities & Global Presence: With a global network of approximately 70 manufacturing plants and 40 distribution centers, ADS offers extensive opportunities for career growth and development in various locations around the world.

Inclusive and Creative Work Culture: ADS fosters a culture of passion, innovation, and continuous improvement, empowering employees to shape industry-leading solutions. We value diverse perspectives, recognizing that they drive better ideas, processes, and performance. Our workplace is built on respect, inclusivity, and shared responsibility, ensuring every team member feels valued and contributes to our collective success.

Innovative & Sustainability Focused: Advanced Drainage Systems is one of the largest plastic recyclers in North America, ensuring over half a billion pounds of plastic is kept out of landfills every year.

Learn More: https://www.adspipe.com/about-us

ADS supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. ADS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.