$14.25 - $19.25/hr
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
Acumen Law
60 Acumen Program Manager Jobs Hiring Near You
$14.25 - $19.25/hr
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
Client Services Agent
Hamilton, NJ · Remote
$15.50 - $20.50/hr
Experience with customer relationship management (CRM) tools is beneficial * Strong organizational ... Referral Program, get extra rewards for referring your friends to work with Acumen! * Paid Parental ...
Client Services Agent
Hamilton, NJ · Remote
$15.50 - $20.50/hr
Experience with customer relationship management (CRM) tools is beneficial * Strong organizational ... Referral Program, get extra rewards for referring your friends to work with Acumen! * Paid Parental ...
Client Services Agent - ST. LOUIS
Saint Charles, MO · Remote
$19 - $22/hr
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
Client Services Agent - ST. LOUIS
Saint Charles, MO · Remote
$19 - $22/hr
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
Client Services Agent
South Weber, UT · Remote
$14.25 - $19/hr
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
Client Services Agent
South Weber, UT · Remote
$14.25 - $19/hr
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
Client Services Agent
South Weber, UT · Remote
$14.25 - $19/hr
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
Client Services Agent
South Weber, UT · Remote
$14.25 - $19/hr
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
Client Services Agent
Hamilton, NJ · On-site +1
$14.75 - $20/hr
Experience with customer relationship management (CRM) tools is beneficial * Strong organizational ... Referral Program, get extra rewards for referring your friends to work with Acumen! * Paid Parental ...
Client Services Agent
Hamilton, NJ · On-site +1
$14.75 - $20/hr
Experience with customer relationship management (CRM) tools is beneficial * Strong organizational ... Referral Program, get extra rewards for referring your friends to work with Acumen! * Paid Parental ...
Client Services Agent - Boise, ID
$14.75 - $19.75/hr
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
Client Services Agent - Boise, ID
$14.75 - $19.75/hr
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
Client Services Agent
Ogden, UT · Remote
$19 - $20/hr
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
Client Services Agent
Ogden, UT · Remote
$19 - $20/hr
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
EVP of Field Operations
Mesa, AZ · On-site
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
EVP of Field Operations
Mesa, AZ · On-site
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
Enrollment Specialist
Birmingham, AL · On-site
$23/hr
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
Enrollment Specialist
Birmingham, AL · On-site
$23/hr
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
Client Services Agent
Hamilton Square, NJ · On-site
$23/hr
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
Client Services Agent
Hamilton Square, NJ · On-site
$23/hr
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
Client Services Agent
Hamilton Square, NJ · Remote
$23/hr
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
Client Services Agent
Hamilton Square, NJ · Remote
$23/hr
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
Tax Specialist
Mesa, AZ · On-site
$25 - $28/hr
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
Tax Specialist
Mesa, AZ · On-site
$25 - $28/hr
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
Client Services Agent
Ogden, UT · Remote
$19 - $20/hr
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
Client Services Agent
Ogden, UT · Remote
$19 - $20/hr
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
Client Services Agent
Ogden, UT · On-site
$19 - $20/hr
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
Client Services Agent
Ogden, UT · On-site
$19 - $20/hr
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
Client Services Agent - ST. LOUIS
Saint Charles, MO · On-site +1
$19 - $22/hr
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
Client Services Agent - ST. LOUIS
Saint Charles, MO · On-site +1
$19 - $22/hr
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
... management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our ...
Acumen Law Jobs Information
What are the key skills and qualifications needed to thrive as a Program Manager, and why are they important?
To thrive as a Program Manager, you need strong project management skills, strategic planning abilities, and a relevant degree, often supported by certifications like PMP or Agile. Familiarity with tools such as Microsoft Project, Jira, or Asana is essential for tracking progress and managing resources. Exceptional communication, leadership, and problem-solving skills help you motivate teams and navigate complex stakeholder environments. These competencies ensure that programs are delivered on time, within scope, and aligned with organizational goals.
What are some common challenges Program Managers face when coordinating cross-functional teams?
Program Managers often encounter challenges such as aligning priorities across diverse teams, managing conflicting stakeholder expectations, and ensuring clear communication among departments with different workflows. Navigating these challenges requires strong negotiation and problem-solving skills, as well as the ability to build consensus and foster collaboration. Successful Program Managers proactively establish regular check-ins, promote transparency, and adapt strategies to keep projects on track and maintain team engagement.
What are program managers?
Program managers are professionals responsible for overseeing multiple related projects within an organization, ensuring they align with strategic goals and deliver expected outcomes. They coordinate the efforts of project managers, manage resources, set priorities, and address risks and issues that arise across the program. Unlike project managers who focus on individual projects, program managers take a broader view, ensuring that all projects within a program work together effectively to achieve long-term business objectives.
What is the difference between Program Manager vs Project Coordinator?
| Aspect | Program Manager | Project Coordinator |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree, PMP or similar certifications often preferred | Usually requires a bachelor’s degree; certifications like CAPM are common |
| Work Environment | Oversees multiple projects within a program, strategic focus | Supports project teams, handles administrative tasks |
| Employer & Industry Usage | Used across industries like IT, construction, healthcare | Common in similar industries, supporting project execution |
The Program Manager focuses on managing multiple related projects to achieve strategic goals, while the Project Coordinator supports individual projects with administrative and logistical tasks. Both roles require coordination skills, but the Program Manager has a broader, strategic scope.
What other companies are hiring for Program Manager jobs?
What are the most popular jobs at Acumen?
$14.25 - $19.25/hr
Full-time
Medical, Dental, Vision, PTO
Posted 7 days ago
Job description
ABOUT THE COMPANY
Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.
OVERVIEW AND ESSENTIAL JOB FUNCTIONS - MUST RESIDE IN THE ST. LOUIS, MO AREA
Agents at Acumen must exhibit a service-forward mindset as they embody the organization's mission of facilitating freedom, choice and opportunity for individuals with disabilities and their families. The Agent is responsible for enrolling, educating and supporting Acumen clients throughout their lifecycle with the organization, which involves inbound and outbound phone calls and emails, processing paperwork and manual data entry into multiple databases with a high degree of accuracy. This role is critical to ensuring the company as a whole has a positive and healthy working relationship with new and existing clients, their families and support coordinators.
MUST BE IN THE ST. LOUIS, MO AREA
Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.
OVERVIEW AND ESSENTIAL JOB FUNCTIONS - MUST RESIDE IN THE ST. LOUIS, MO AREA
Agents at Acumen must exhibit a service-forward mindset as they embody the organization's mission of facilitating freedom, choice and opportunity for individuals with disabilities and their families. The Agent is responsible for enrolling, educating and supporting Acumen clients throughout their lifecycle with the organization, which involves inbound and outbound phone calls and emails, processing paperwork and manual data entry into multiple databases with a high degree of accuracy. This role is critical to ensuring the company as a whole has a positive and healthy working relationship with new and existing clients, their families and support coordinators.
- Support clients (employers and employees) during their enrollment process
- Process related paperwork and manage electronic communication
- Accurate data entry using several databases simultaneously while meeting deadlines
- Establish, foster and grow relationships with clients and program contacts including third party organizations
- Understand and stay up to date on program rules, regulations and implementation needs while being able to effectively communicate and explain said rules to external and internal stakeholders
- Act as a communication liaison between the clients and across all Acumens departments, which includes communicating any opportunities and/or issues that may directly impact the client or Acumen
- Accurate day-to-day support to clients which includes receiving, researching and resolving all client inquiries within contractual specific timeframes
- Ensure compliance with all state and federal guidelines including the management of all escalated issues with client families and states within contractual specific timeframes
- Develop strategies to support the growth of existing programs through marketing, education and community outreach to potential recipients and social services organizations
- Work collaboratively with other internal departments in order to ensure all issues are addressed effectively in a verbal and written fashion
- Manage a fluctuating volume of calls and emails
- Provide effective and efficient customer service via calls and/or electronic communication to clients and internal departments
- Working hours as established by the hiring manager, while remaining flexible to work occasional weekends, weeknights and/or holidays to meet the needs of the clients we serve
- Perform other work related duties as assigned
- ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act
MUST BE IN THE ST. LOUIS, MO AREA
- At least one year of experience with data entry (manual keying in of information into databases)
- Works well independently with limited supervision
- Works as a self-starter with effective communication skills
- Ability to work in a fast paced environment
- Prior experience in customer service and/or client relations
- Ability to handle fluctuating inbound and outbound call volume
- Must be able to work a flexible schedule, including but not limited to weekends, week nights and holidays
- Experience working with multiple applications simultaneously
- Ability to prioritize and handle competing requests successfully
- Knowledge and experience using Microsoft Word, Excel, PowerPoint, Internet, Email and use of PDFs
- Patience, perseverance, and follow through mentality
- Ability to communicate both orally and in writing in a professional manner
- Attention to detail and critical thinking skills
- The ability to handle responsibility with limited supervision
- High standard of integrity
- Ability to use basic math skills
- Demonstrates excellent organizational skills, time management, and task orientation
- Good interpersonal communication skills
- Ability to handle and accommodate complex clients
- Must be able to plan for and meet multiple deadlines
- High school diploma or equivalent with some college preferred (or equivalent work experience)
- Willingness to obtain certain state required certifications
- Ability (if required by program) to travel, including overnight(s), via ground transportation and/or via flight
- Maintain a valid driver's license within the state of residence and valid automobile insurance (if required by program)
- Able to provide a secure remote workspace with high speed internet when applicable
About Acumen Law
Sourced by ZipRecruiter
Industry
Law firms
Company size
11 - 50 Employees
Headquarters location
Los Angeles, CA, US
Year founded
2012