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Regional Director of Operations (RDO) – Developer Services (HOA)

Position Title: Regional Director of Operations (RDO) – Developer Services
Department: Operations
Reports To: Senior Vice President of Operations
FLSA Status: Exempt

Position Summary

The Regional Director of Operations (RDO) – Developer Services is responsible for overseeing the successful management, development, and operational performance of developer-controlled homeowners associations (HOAs) and master-planned communities within an assigned region. This role serves as the primary liaison between developers, builders, boards (when applicable), and community management teams to ensure communities are maintained in accordance with governing documents, development plans, budgets, and company standards.

The RDO provides leadership, strategic direction, operational oversight, and support to Community Association Managers, Lifestyle Directors, and other onsite staff while ensuring exceptional service delivery to developer clients and residents.

Essential Duties and ResponsibilitiesDeveloper Relations

• Serve as the primary operational contact for assigned developers and builder representatives.
• Develop and maintain strong relationships with developers, consultants, contractors, and stakeholders.
• Attend developer meetings and provide operational updates regarding community performance.
• Assist developers with community transition planning and turnover preparation.
• Provide recommendations regarding amenity operations, staffing models, and community programming.
• Support the implementation of developer vision and community branding initiatives.

Operational Leadership

• Oversee daily operations of multiple developer-controlled communities.
• Ensure communities are operating in compliance with governing documents, policies, and applicable regulations.
• Monitor operational performance, service levels, and resident satisfaction.
• Conduct regular site visits and property inspections.
• Evaluate community operations and identify opportunities for improvement.
• Implement company initiatives, best practices, and operational standards.

Team Leadership and Development

• Supervise, mentor, and support Community Association Managers and onsite teams.
• Conduct performance evaluations and provide coaching and development opportunities.
• Assist with recruiting, interviewing, onboarding, and retention of team members.
• Foster a culture of accountability, professionalism, and customer service excellence.
• Ensure proper staffing levels are maintained throughout the portfolio.
• Review and monitor community budgets and financial reports.
• Assist in budget preparation and long‑range financial planning.
• Ensure expenditures align with approved budgets and developer expectations.
• Review contracts and vendor agreements for operational effectiveness and cost efficiency.
• Monitor reserve funding recommendations and capital improvement projects.

Community Development and Transition

• Support communities through all phases of development and growth.
• Collaborate with developers during amenity openings, model center operations, and community launches.
• Assist with turnover preparation from developer control to homeowner governance.
• Coordinate transition activities, records management, and board education initiatives.
• Ensure operational readiness during each phase of community development.

Risk Management and Compliance

• Ensure compliance with federal, state, and local regulations.
• Monitor safety programs and risk management initiatives.
• Address escalated homeowner, developer, and board concerns.
• Assist with insurance claims, legal matters, and compliance issues as needed.
• Maintain knowledge of industry trends and best practices affecting community associations.

QualificationsEducation

• Bachelor's degree in Business Administration, Public Administration, Hospitality Management, Community Association Management, or related field preferred.
• Equivalent combination of education and experience may be considered.

Experience

• Minimum of 5–7 years of progressive leadership experience in community association management, property management, hospitality, or related industry.
• Experience managing developer-controlled communities preferred.
• Experience supervising multiple sites and management teams.
• Strong financial management and budgeting experience.
• Experience working directly with developers, builders, or master‑planned communities preferred.

Certifications

• State community association management license, where required.

Knowledge, Skills, and Abilities

• Strong leadership and team development skills.
• Excellent client relationship management abilities.
• Knowledge of HOA governing documents and community association operations.
• Ability to analyze financial reports and operational metrics.
• Exceptional communication, presentation, and conflict resolution skills.
• Strong organizational and project management capabilities.
• Ability to manage multiple priorities in a fast‑paced environment.
• Proficiency in Microsoft Office Suite and community management software platforms.

Physical Requirements

• Ability to travel regularly throughout the assigned region.
• Ability to walk community properties and inspect amenities.
• Ability to occasionally lift up to 25 pounds.
• Ability to work evenings or weekends as needed for meetings, events, or emergencies.

This position operates in both office and field environments. Frequent travel to community sites, developer meetings, and company events is required. The RDO must maintain a professional presence while representing both the company and developer partners.

Success Factors

• Build trusted relationships with developers and stakeholders.
• Maintain high-performing community management teams.
• Deliver exceptional operational and financial results.
• Successfully guide communities through development and transition phases.
• Promote resident satisfaction and community engagement.
• Uphold company values and operational excellence standards.