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65 3M Customer Service Representative Jobs Hiring Near You

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

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3M Jobs Information

What is it like to work at 3M?

3M is a company that values innovation, collaboration, and diversity, fostering a culture that encourages employees to think creatively and work together to solve complex problems.

The company's structure is organized into various business groups and innovation centers, allowing employees to work in multidisciplinary teams and collaborate with experts from different fields. 3M's global headquarters in St. Paul, Minnesota, features an open and modern work environment with amenities such as on-site fitness centers, cafes, and childcare services.

Working at 3M may appeal to candidates who are passionate about innovation and problem-solving, as the company offers opportunities to work on cutting-edge projects, develop new skills, and contribute to the development of products that improve daily life.

What makes 3M an attractive place to work?

3M is a multinational conglomerate with a long history of innovation and a strong reputation for developing cutting-edge technologies and products. The company's workplace culture values collaboration, diversity, and employee growth, offering opportunities for employees to work on complex projects, develop new skills, and contribute to the company's mission. As a result, 3M is an attractive place to work for those seeking a challenging and dynamic environment where they can make a meaningful impact and advance their careers.

Do workers at 3M get paid breaks?

Yes. Most people get paid breaks.
96% of people say they get paid breaks.
Based on data from 89 people who took the Breakroom Quiz between July 2025 and July 2026.

Does 3M pay people when they’re sick?

Yes. Most people get paid when they’re sick.
90% of people say they would get paid if they were sick but scheduled to work.
Based on data from 98 people who took the Breakroom Quiz between August 2025 and August 2026.

At 3M, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
36% of people say they have to use vacation days when they’re out sick.
Based on data from 89 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from 3M affordable enough for their workers?

Most people say the health insurance costs are okay.
96% of people say the health insurance costs are okay
Based on data from 94 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at 3M?

Most people get paid time off work.
93% of people say they get paid time off.
Based on data from 100 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 66% of people with changing schedules find out their shifts one week or less ahead of time.
  • 13% of people with changing schedules find out their shifts two weeks ahead of time.
  • 5% of people with changing schedules find out their shifts three weeks ahead of time.
  • 16% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 61 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers at 3M worry about hours?

Most people don’t worry about getting enough hours.
89% of people report they don’t worry about getting enough hours.
Based on data from 47 people who took the Breakroom Quiz between August 2025 and August 2026.

Do 3M workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
63% report that they don’t have enough control over which shifts they work.
Based on data from 40 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it for 3M workers to change shifts?

Some people find it hard to change shifts.
64% of people report that it’s hard to change shifts if they need to.
Based on data from 91 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it to get time off at 3M?

Most people find it easy to get time off.
93% of people report it’s easy to get time off.
Based on data from 95 people who took the Breakroom Quiz between August 2025 and August 2026.

Do 3M managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
90% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 41 people who took the Breakroom Quiz between August 2025 and August 2026.

Do jobs at 3M spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
16% of people report that their job takes up time that they don’t get paid for.
Based on data from 45 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it to take sick days at 3M?

Most people find it easy to take sick days.
81% of people report that it’s easy to take time off if they are sick.
Based on data from 98 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a 3M job good for students?

Most students say this is a good place to work if you’re studying.
82% of students report this is a good place to work if you’re studying.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and January 2026.

Is working at 3M good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
44% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 43 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at 3M feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
34% of people say they’re not treated with respect by their managers.
Based on data from 86 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at 3M get to take their breaks without interruption?

Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 90 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at 3M?

Some people feel stressed out here.
60% of people say they often feel stressed out at work.
Based on data from 95 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at 3M enjoy their jobs?

Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 76 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at 3M recommend working with their team?

Only some people recommend working with their team.
47% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 102 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at 3M?

Some people didn’t get enough training when they started.
38% of people report they didn’t get enough training when they started working here.
Based on data from 92 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at 3M?

Only some people are given support to advance their career here.
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 89 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think 3M’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
91% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 95 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how 3M is doing?

Only some people feel well informed about how the company is doing.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 93 people who took the Breakroom Quiz between August 2025 and August 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at 3M?
What are the most popular categories at 3M?
Infographic showing various Customer Service Representative job openings at 3M in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Customer Service Representative

Omni Inclusive

Indianapolis, IN • On-site

$15.25 - $20.75/hr

Other

Re-posted 24 days ago

Job description

Customer Service Representative

Primary responsibilities include but are not limited to the following:

  • Acts as the primary liaison between 3M and our customers
  • Handles order entry, order status, product info inquiry, complaints, pricing, shipping and inventory requests and issues
  • Communicates clearly and professionally with external customers and internal 3M personnel by telephone and/or written correspondence
  • Worklist management including raising internal tickets to address issues/concerns with order management, shipping/tracking, product inquiries and pricing/invoicing
  • Systematic problem solving in regards to material information records and master data monitoring
  • Communicating and working with price change activity, looking at order reports and communicating with customers and internal teams
  • Educates and informs the customer of various processes and directs customers to appropriate resources
  • Managing the customer order process from entry to delivery
  • Develops and leads improvements and/or solutions to work processes and tools
  • Handles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issues
  • Resolves non-routine and difficult customer complaints and ensures response to product and service inquiries - Has knowledge and understanding of the current processing systems and can provide service to internal and external customers
  • Handles internal and external inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions
  • Improves customer satisfaction by identifying patterns of problems and barriers to solutions. Provides insight to resolve problems
  • Participates in and maintains a quality service culture within the Customer Account Management Team
  • Participates in Business Division/Supply Chain meetings and reviews to discuss customer accounts, ongoing issues and areas of need
  • May provide training to new employees and other members of work groups. May develop and lead cross-functional business teams and may act as project liaison. Participates on department process improvement teams.

Skills: To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

  • Ability to problem solve without supervision
  • Able to think outside the box
  • Able to use multiple resources to gather data/information
  • Proactive mindset in communication both with customers and internal areas
  • Proactive workload management: follow up, response, clarification inquiries, helping team
  • Quick learner (in a remote environment)
  • Possess a bachelor's degree or higher (completed and verified prior to start)
  • SAP system experience is preferred
  • Knowledge or experience within 3M Customer Services role and responsibilities
  • Experienced with cross-functional project leadership preferred
  • Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers
  • Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
  • Ability to follow through with commitments and show concern for the needs of others
  • Excellent oral and written communication, including presentation skills
  • Clear and conceptual thinking ability; excellent judgment and discretion
  • Prefers to stay busy with a full workload and enjoys meeting challenges
  • Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines

Education: Bachelor's degree or higher (completed and verified prior to start) AND two (2) years of experience engaging, servicing or selling to customers, clients, and/or a direct experience in a Customer Services role in a private, public or government environment OR High school diploma/ GED (completed and verified prior to start) AND six (6) years of experience engaging, servicing or selling to customers, clients, and/or a direct experience in a Customer Services role in a private, public or government environment

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