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Zoo Administrator Jobs (NOW HIRING)

Maryland Zoo

Business Administrator

Baltimore, MD · On-site

Maryland Zoo is an EEO Employer - M/F/Disability/Protected Veteran Status General Summary: The ... To meet current businessdemands of the Maryland Zoo, the Business Administrator schedule covers a ...

Maryland Zoo

Business Administrator

Baltimore, MD

To meet current businessdemands of the Maryland Zoo, the Business Administrator schedule covers a seven-dayschedule that includes mandatory weekend coverage. The Business Administratorworks five ...

Brevard Zoo

Zoo Experience Advisor

Melbourne, FL

Equal Employment Opportunity and Non-Discrimination Statement East Coast Zoological Society of Florida, Inc., dba Brevard Zoo, is committed to providing equal employment opportunities to all ...

City of El Paso, TX

Zoo Assistant Director

El Paso, TX · On-site

$100K - $135K/yr

ZOO GATE REVS ADMIN Opening Date: 06/18/2026 Closing Date: Continuous FLSA: Exempt Requirements MOS Codes: None Education and Experience: Bachelor's Degree or higher in Zoo Management, Veterinary ...

City of El Paso, TX

Zoo Area Supervisor

El Paso, TX · On-site

$43K - $62K/yr

ZOO GATE REVS ADMIN Opening Date: 07/30/2026 Closing Date: 8/30/2026 11:59 PM Mountain FLSA: Non-Exempt Max Number of Applicants: 150 Requirements MOS Code: None Education and Experience: High School ...

City of El Paso

Zoo Assistant Director

El Paso, TX · On-site

$100K - $135K/yr

Recommend, implement, and administer policies and procedures. Direct, oversee, and participate in ... Participate in the zoo department long-term planning efforts and capital improvement plans. Monitor ...

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Zoo Administrator information

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How much do zoo administrator jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for zoo administrator in the United States is $22.99, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $28.37 per hour, depending on experience, location, and employer.

What is a zoo administrator?

A Zoo Administrator oversees the daily operations of a zoo, ensuring that animal care, facility management, staff supervision, and budgeting run smoothly. They coordinate with veterinarians, zookeepers, and other personnel to maintain animal welfare and visitor engagement. Additionally, they develop policies, manage finances, and promote conservation and educational programs. Their role requires strong leadership, organizational, and communication skills to balance operational efficiency with wildlife conservation goals.

What are some typical challenges faced by zoo administrators?

Zoo Administrators often face challenges such as balancing operational budgets, ensuring strict regulatory compliance, and managing a diverse team of animal care, education, and maintenance staff. They must be prepared to adapt to unexpected issues, such as animal health emergencies, facility repairs, or shifting visitor attendance patterns. Collaborating with veterinarians, curators, educators, and external stakeholders is a key part of the job. Effective communication and decision-making are vital for navigating these situations and maintaining a safe, engaging environment for animals, staff, and guests.

What are the key skills and qualifications needed to thrive as a zoo administrator?

A Zoo Administrator should have strong organizational and leadership skills, typically supported by a degree in business administration, zoology, or a related field. Familiarity with budgeting software, animal record-keeping systems, and compliance management tools is highly valued. Exceptional interpersonal abilities, problem-solving skills, and effective communication set candidates apart in this role. These skills are crucial for efficiently managing zoo operations, leading teams, ensuring regulatory compliance, and promoting a positive experience for both staff and visitors.

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What cities are hiring for Zoo Administrator jobs? Cities with the most Zoo Administrator job openings:
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Zoo Administrator jobs near you
Infographic showing various Zoo Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $47,816 per year, or $23 per hour.

Business Administrator

Maryland Zoo

Baltimore, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Maryland Zoo is an EEO Employer - M/F/Disability/Protected Veteran Status
General Summary: The Business Administratorwill provide customer service and hospitality, coordinate and manage officeactivities, and provide administrative and organizational support.Responsibilities include intercepting incoming communications into the Zoo anddirecting individuals to the appropriate department or employee. The BusinessAdministrator is responsible for exciting, engaging and entertaining guests ina manner that promotes a positive Zoo experience. This position reports to the AssistantDirector of Guest Services - Sales & Revenue. Additionally, the BusinessAdministrator will support the Zoo's mission to save wildlife and protect wildplaces and contribute to its environmental, social, governance sustainability,conservation, education, and DEAI (Diversity, Equity, Accessibility, andInclusion) goals.
To meet current businessdemands of the Maryland Zoo, the Business Administrator schedule covers a seven-dayschedule that includes mandatory weekend coverage. The Business Administratorworks five consecutive days each week at the Zoo's Mansion House and serves asthe first person that guests encounter upon their entry into the building.
Essential Functions:
Information,Sales and Customer Service
  • Greetvisitors, vendors, and other guests entering the Mansion House and contact appropriatestaff or departments to direct them accordingly.
  • Informdepartment contacts when vendors arrive and need escorts.
  • Knowledgeof all Zoo products and the ability to sell Zoo products or services
  • Knowledgeof Zoo's website to assist with email or phone inquiries about Zoo events,programs or campus.
  • Provideguests with information on all aspects of the Zoo experience, exhibits,on-ground activities (including times and locations), routes through the Zoo,construction, shuttles, rides, attractions and membership information.
  • Responsiblefor answering and directing incoming telephone calls, screening inquiries,taking messages, and providing information in a timely, courteous andprofessional manner.
  • Interactin a consistently pleasant and helpful manner to fellow employees, volunteers,guests, vendors, and other visitors of the Zoo and demonstrate the higheststandards of internal and external customer service.
  • Respondappropriately to guest questions, comments and concerns internally andexternally.
  • Triageand respond to online guest inquiries and feedback.
  • Troubleshootand resolve guest order issues in a timely manner.
  • Developand maintain comprehensive knowledge of Zoo products and services that includeaccurate pricing as well as knowledge of animal collection and exhibits.
  • Obtainaccurate and detailed information from customers in order to complete andconfirm reservations.
  • Promotethe mission of the Zoo.
  • Communicatewith all personnel, volunteers, visitors, vendors and contractors in aprofessional manner.
  • DistributeZoo literature, including but not limited to maps, event flyers, Zoograms andother Zoo literature, and maintain appropriate par levels.

Organizationaland Business Support:
  • AssistMansion House administrative staff including the Zoo's president
  • Assisteducation, group sales, development, events, marketing and communicationdepartments as needed for cross utilization of skills and manpower.
  • Performother duties as assigned by all departments.
  • AssistGuest Services department with administrative responsibilities and paperwork.
  • Assistthe Education team in making reservations with educators who need information.or would like to book a field trip at the Zoo via the State of Maryland's freefield trip program.
  • Completeand mail all confirmation materials in accordance with educational grantstandards, as needed.
  • Maintaina filing system for tracking pertinent information in regards to each bookingfor education programs.
  • Utilizethe Zoo email system to communicate effectively for all business needs.
  • Providea variety of clerical duties; perform other duties as assigned.
  • Accuratelyprocess and distribute incoming mail and act as point person for allreceivables including but not limited to FedEx, UPS and courier services.
  • Providefield support in other Guest Services work areas as needed.
  • Assistin maintaining group calendar for scheduling Mansion House conference rooms,administration golf carts, and on-grounds Penguin Encounters.

DatabaseManagement, Communications and Safety Support:
  • Proficientwith the use of Zoo's software system and databases to sell Zoo productsand make guest reservations for events and programs via phone or internet.
  • Responsiblefor point-of-sale data input, data ownership and accuracy of all constituentrecords.
  • Knowledgeof database functions and reporting.
  • Assistwith database management.
  • Respondand resolve any issues in the point of sale system.
  • Knowledgeand use of campus-wide radio system to communicate or assist with informationin regards to safety protocol or procedures.
  • Serveas communication dispatcher during emergency situations and assist the SecurityDepartment to serve as their dispatcher when needed.
  • Knowledgeof code alpha and code beta procedures.
  • Monitorguest behavior to ensure their safety at the Zoo; ensure guest safety at alltimes.
  • Performduties in coordination with administration staff; report any issues, supplyneeds, and necessary ground floor repairs, etc. to administrative personnel.
  • Monitorall staff radio communication and respond to calls at Base as needed.
  • Ensureguest safety at all times.
  • Adhereto all policies and procedures at the Zoo.
  • Maintaincleanliness at work location.
  • Compileand distribute verbally the Zoo's daily report for personnel.
  • Communicatewith fellow employees by radio contact as needed following Zoo radio etiquetteand protocol at all times.
  • Contactappropriate staff to resolve guest issues.
  • Interactin a professional, polite and informed manner with all personnel, volunteers,visitors, vendors and contractors.

Minimum Qualifications:
Hospitality:
  • Friendly, outgoing, andapproachable;
  • Possess a positive andpatient attitude; and,
  • Possess excellent verbal andwritten communication skills.

Education:
  • High school diploma or GEDequivalent required; and,
  • Bachelor's Degree preferred.

Experience/Training:
  • Customer service experiencerequired;
  • Six months of administrativesupport or related experience strongly preferred;
  • Basic knowledge of MicrosoftOffice, Google Workspace, and web-based applications required; and,
  • Familiarity withPoint-Of-Sale systems strongly preferred.

Working Conditions:
  • Ability to work a flexibleschedule to include weekends, holidays, and special events;
  • Must be able to exert up to35 pounds of force to lift, push, pull, carry, or otherwise move objects;
  • Exposure to potentialenvironmental hazards such as poison oak/ivy, uneven terrain, insectbites/stings, and Hepatitis B depending on the position.

Equipment:
  • Must be able to operate acomputer, two-way radio, multi-line telephone, copier/ scanner, etc.

Traits Desirable:
  • Ability to work withindividuals from a wide variety of ethnic, cultural, and economic backgrounds.
  • Reliable and punctual workethic.

Benefits:
  • We offer an excellent benefits package including 24days of Paid Time Off (PTO), Sick and Safe Leave, and 2 paid holidays.
  • Eligible for medical, dental, vision, short- andlong-term disability and life insurance.
  • 401(k) with employer match.
  • Zoo membership plus 16 guest passes.

Disclaimer: Thestatements above are intended to describe the general nature and level of workbeing performed by employees assigned to this classification. They are notintended to be construed as an exhaustive list of all responsibilities, dutiesand/or skills required of all personnel so classified. Therefore, managementreserves the right to revise the job or to require that other or differenttasks be performed when circumstances change.
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