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Zendesk Customer Support Manager Jobs (NOW HIRING)

ParentSquare

Customer Support Agent, Tier 2

$19.25 - $25.50/hr

A Tier 2 ParentSquare Customer Support Agent has advanced technical troubleshooting skills ... Utilizing Zendesk Agent Co-Pilot and taking detailed, accurate notes on all interactions within our ...

Relevance Ventures

$13.25 - $18/hr

Experience with customer relationship management (CRM) systems including Zendesk and JIRA. * Strong ... support. * Stock options - every Full Time Employee has ownership in Aiwyn's future and success ...

Jobs for Humanity

Customer Support Agent

$19.25 - $25.50/hr

Proficiency with CRM and customer support tools (e.g., Zendesk, Freshdesk). * Strong problem-solving skills, with the ability to work independently and manage multiple tasks. * High attention to ...

NCSOFT

Customer Support Lead

Irvine, CA · On-site

This is a senior individual contributor role responsible for managing and holding accountable our ... Familiarity with CS platforms such as Zendesk, Salesforce Service Cloud, Freshdesk, or similar ...

National Oak

Customer Support Specialist

Lakeland, FL · On-site

$16.75 - $22.50/hr

The Customer Support Specialist is expected to provide outstanding customer support, manage customer inquiries, and contribute to a positive customer experience. This position demands strong ...

Socket.dev

Manager, Customer Support

Tampa, FL · On-site

Other duties as needed based on department and/or organizational needs How You Will Do Your Work As a Manager of Customer Support, how results are achieved is paramount for your success and ...

Motorola

Customer Support Technician I

Florida, NY

$55K - $60K/yr

This role requires an adaptable, customer-service-oriented professional who can manage diverse ... Experience utilizing help desk ticketing systems (e.g., Zendesk, ServiceNow, Jira). * Familiarity ...

JustPark

Customer Support Representative

Dallas, TX · On-site

$15.75 - $21.50/hr

Experience with CRM and support tooling (we use Zendesk, Asana, G Suite and Jira) * Excellent verbal and written communicator, calm and professional under pressure * Comfortable troubleshooting ...

Folio Services, Inc

Customer Support

$18.50 - $24.75/hr

Customer Support Specialist Folio is a fast-growing software startup on a mission to improve ... We utilize Intercom to manage our customer interactions via email and messages primarily. * Voice ...

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Zendesk Customer Support Manager information

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$33K

$66.1K

$107K

How much do zendesk customer support manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for zendesk customer support manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Zendesk Customer Support Manager jobs?

For Zendesk Customer Support Manager jobs, the most frequently searched job titles are:

Manager, Customer Support (Remote)

OH • Remote

Neumo Holdings LLC
See more jobs at Neumo Holdings LLCexternal

Full-time

Posted 17 days ago

Job description

Job Summary:

The Manager of Customer Support oversees the day-to-day operations of the customer support team, ensuring that service levels and customer satisfaction goals are met. You will manage and mentor a team of support associates and specialists, ensuring they have the tools, training, and guidance necessary to resolve customer issues effectively. You will collaborate with other departments, such as engineering and product management, to resolve escalated issues and contribute to the continuous improvement of support processes.
 
Duties and Responsibilities: 

  • Supervise and manage the daily activities of a product customer support team, ensuring timely resolution of customer inquiries and issues.
  • Monitor and report on support team performance, including metrics such as response time, resolution time, and customer satisfaction.
  • Provide coaching and professional development opportunities to team members.
  • Oversee the resolution of escalated customer issues, ensuring that complex problems are addressed with speed and accuracy.
  • Collaborate with internal teams, including engineering and product development, to ensure effective issue resolution and knowledge sharing.
  • Contribute to process improvement initiatives to enhance the efficiency and effectiveness of the support organization.
  • Ensure support staff adheres to policies, procedures, and quality standards.
  • Assist with the recruitment and onboarding of new support staff.
  • Analyze support trends to proactively address recurring issues and suggest improvements.
  • Handle additional tasks as assigned, with the flexibility to adapt to changing priorities and project requirements.
  • Perform other duties as assigned.


Education and Experience:

  • 5+ years of experience in customer support, with at least 2 years in a leadership role.
  • Bachelor’s degree in Business, Computer Science, or related field preferred.
  • Hands-on experience with the following products and tools: Microsoft Office Suite, Ticketing systems (e.g., Salesforce, Zendesk), General system administration tasks, Project experience.
  • Prior experience leading cross-functional projects or teams.


Knowledge, Skills and Abilities:

  • Strong leadership and team management skills. Excellent communication and problem-solving abilities.
  • Familiarity with support software such as Salesforce, Jira, and other ticketing systems.
  • Proven ability to handle escalated issues and work cross-functionally with other teams
  • Familiarity with conflict resolution techniques and de-escalation strategies for handling high-impact customer issues.


 Work Environment:

  • Office setting with a moderate noise level.
  • The employee will work at an individual workstation, using a telephone and computer.


 Physical Demands:

  • Must be able to remain seated for extended periods.
  • Regular use of a computer and other office machinery, such as printers and copy machines.
  • Occasional movement around the office.
  • Frequent communication via telephone.


 Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.