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Zendesk Customer Support Manager Jobs (NOW HIRING)

Corridor

... a manager. Having a full understanding of SLA, contracts and KPI as well as being a customer ... Zendesk preferred. * Experience supporting SaaS or ERP software preferred. * Strong written, verbal ...

New

unitQ

Customer Support Specialist

San Francisco, CA · On-site

$21.25 - $28.50/hr

Previous experience with Zendesk CRM and Jira. * Act as an escalation point for all inbound cases ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

Alphabe Insight Inc

Customer Support Manager

Tampa, FL · On-site

$55K - $61K/yr

The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader ...

Alphabe Insight Inc

Customer Support Manager

Atlanta, GA · On-site

$60K - $65K/yr

Polous is seeking a detail-oriented and motivated Customer Support Manager to lead and enhance our customer support operations. In this role, you will oversee a team of support agents, implement ...

Codis

Customer Support Manager

Chesterfield, MO · On-site

Customer Support Manager Codis | Chesterfield, MO (On-site) Full-Time | Monday-Friday | 8:00 AM-5:00 PM Join a Growing Pharmaceutical Manufacturing Company Codis is seeking a detail-oriented ...

Codis

Customer Support Manager

Chesterfield, MO · On-site

As a Customer Support Manager, you'll serve as the primary point of contact for assigned customer accounts while partnering closely with Sales, Supply Chain, Production, Quality, and Finance to ...

Middleby Marshall Inc

Customer Support Manager

Position Summary The Middleby Corporation is seeking a highly organized and customer-focused Customer Support Manager to join our team. As a key point of contact for customers, vendors, manufacturers ...

Common CENTS Solutions

Customer Support Manager

Customer Support Manager Location: Remote Reports To: VP of Operations, BEC Legal Systems Travel: Estimated 5-10%: periodic visits to the Cincinnati office, occasional client sites, and industry ...

Resolute.AI

Customer Support Agent (Remote in Mexico)

$19.25 - $25.50/hr

... the Customer Support Manager. Position Qualifications: * University Degree in Science ... Experience with Zendesk preferred * Able to work independently and in remote teams * Work schedule:

Texas Sports Academy Main

Customer Support Rep

Austin, TX · On-site

$25/hr

We are hiring Customer Support Reps to handle parent inquiries in Zendesk full-time. You are the first line of response for families: answering questions clearly, resolving issues quickly, and making ...

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Zendesk Customer Support Manager information

See salary details

$33K

$66.1K

$107K

How much do zendesk customer support manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for zendesk customer support manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Zendesk Customer Support Manager jobs?

For Zendesk Customer Support Manager jobs, the most frequently searched job titles are:

Customer Support Agent I

Las Vegas, NV • On-site

Bayside Support Services
See more jobs at Bayside Support Servicesexternal

$18 - $24/hr

Contractor

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Job Purpose:
As an integral part of the Customer Support team, the Customer Support Agent I plays a critical role in providing first-class customer support. This entry-level position is perfect for those who are passionate about helping others and are committed to delivering exceptional customer experiences. You will act as the first point of contact for our customers, addressing inquiries, solving issues, and ensuring a positive customer journey.
We are dedicated to providing exceptional customer service solutions and digital innovation with cutting-edge products for the content creator economy. We are devoted to cultivating a safe, inventive, and engaging community experience.
Our Mission:
We prioritize customer satisfaction. With expertise in the adult industry, we aim to be a trusted resource that empowers users to experience the diverse and sexually healthy community that Chaturbate provides while maintaining the safety and integrity of the site. We provide confidential, ethical, and respectful support so that people have positive experiences with every interaction, whether on or off-camera.
Our Vision:
Our vision is to be the unrivaled leader in delivering extraordinary customer experiences, setting industry standards for exceptional service, and becoming synonymous with unparalleled customer satisfaction.
Key Responsibilities:
  • Serve as the primary point of contact for customer inquiries via Zendesk, offering prompt, accurate, and empathetic assistance.
  • Uphold and exemplify exceptional customer service standards in every interaction.
  • Resolve customer issues by applying critical thinking and problem-solving skills, escalating complex issues as necessary.
  • Maintain detailed records of customer interactions, issues, and resolutions within Zendesk CRM.
  • Collaborate with internal teams to escalate and resolve complex issues, ensuring timely communication with customers.
  • Participate in daily huddles and seek assistance through appropriate channels when needed.
  • Attend 15-30 minute huddles daily to stay aligned with team objectives and updates.

Performance Metrics:
  • Adherence to Daily Productivity KPIs and Quality Assurance Scorecards.
  • Achievement of high Customer Satisfaction Scores and First Contact Resolution Rates.
  • Timely resolution of Zendesk tickets and contribution to 360 Employee Feedback.

Requirements
Qualifications:
  • Exceptional communication skills, both verbal and written.
  • Proven ability to empathize with customers and resolve their issues.
  • Strong problem-solving skills and the ability to think critically.
  • Ability to work collaboratively in a fast-paced environment.
  • Ability to give and receive honest and direct feedback
  • Schedule flexibility as shifts can change based on the needs of our business

Requirements:
  • Familiarity with Zendesk or similar CRM tools
  • 1+ years of Customer service or call center experience
  • Associate or Bachelor's degree preferred
  • Strong Computer Skills
  • High School Diploma or GED

Benefits
Why Join Us?
  • Professional Development
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • 401(k)
  • Paid parental leave
  • Paid Time Off
  • Disability Insurance
  • Office Meals and Snacks

Job Type: Contract to Hire
Schedule:
  • 8-hour shift
  • Ability to Work Nights/Weekends/Holidays

Language: English (Required)
Ability to Commute: Las Vegas, NV or Plantation, FL (Required)
Work Location: In person

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