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Zelis Payments Jobs (NOW HIRING)

Zelis

Provider Care Representative

Saint Petersburg, FL · On-site

Position Overview The Provider Engagement Representative proactively engages Zelis Payments clients enrolled in virtual payment card products in an effort to convert enrollment to ZAPP EDGE product ...

Zelis

Provider Care Representative

Saint Petersburg, FL · Hybrid

$16 - $19.25/hr

Position Overview The Provider Engagement Representative proactively engages Zelis Payments clients enrolled in virtual payment card products in an effort to convert enrollment to ZAPP EDGE product ...

Zelis

Provider Care Representative

Saint Louis, MO · Hybrid

$16.50 - $19.75/hr

Position Overview The Provider Engagement Representative proactively engages Zelis Payments clients enrolled in virtual payment card products in an effort to convert enrollment to ZAPP EDGE product ...

Zelis

Client Service Specialist

Saint Petersburg, FL · On-site

$16 - $21.25/hr

Advocate for clients across all Zelis departments, assisting with technical aspects of payments and related business needs. Deliver training sessions, as needed, to support client success.

Zelis

Client Service Specialist

Boston, MA · On-site

$18.50 - $24.50/hr

Advocate for clients across all Zelis departments, assisting with technical aspects of payments and related business needs. Deliver training sessions, as needed, to support client success.

Zelis

Client Service Specialist

Morristown, NJ · On-site

$17.50 - $23.25/hr

Advocate for clients across all Zelis departments, assisting with technical aspects of payments and related business needs. Deliver training sessions, as needed, to support client success.

Zelis

Client Service Specialist

Saint Louis, MO · On-site

$16.50 - $22/hr

Advocate for clients across all Zelis departments, assisting with technical aspects of payments and related business needs. Deliver training sessions, as needed, to support client success.

Zelis

Client Service Specialist

Saint Louis, MO · On-site

$16.50 - $22/hr

Advocate for clients across all Zelis departments, assisting with technical aspects of payments and related business needs. Deliver training sessions, as needed, to support client success.

ZELIS

IT Operations Analyst II

Bedminster, NJ · On-site

Company Description Zelis is a healthcare information technology company and market-leading provider of end-to-end healthcare claims cost management and payment solutions. Inc.5000 award winner: One ...

ZELIS

IT Operations Analyst II

Bedminster, NJ · On-site

Company Description Zelis is a healthcare information technology company and market-leading provider of end-to-end healthcare claims cost management and payment solutions. Inc.5000 award winner: One ...

Zelis Healthcare

Client Service Specialist

Creve Coeur, MO · On-site

$16.50 - $22/hr

Advocate for clients across all Zelis departments, assisting with technical aspects of payments and related business needs. Deliver training sessions, as needed, to support client success.

Zelis

Senior Solution Advisor, Payment Integrity

Boston, MA · On-site

$148K - $148K/yr

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the health ... Become a recognized Subject Matter Expert on all facets of the Payment Integrity portfolio ...

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Zelis Payments information

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How much do zelis payments jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for zelis payments in the United States is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.32 per hour, depending on experience, location, and employer.

What is Zelis Payments?

Zelis Payments refers to the payment solutions provided by Zelis, a company specializing in healthcare financial technology. Zelis Payments streamline the process of paying healthcare providers by offering electronic and card-based payment options, reducing administrative costs and increasing efficiency. Healthcare payers, such as insurance companies, use Zelis Payments to deliver faster, more secure payments to providers, replacing traditional paper checks. This system helps ensure timely reimbursements and easier payment tracking for all parties involved.

What are the typical daily responsibilities of a professional working in Zelis Payments operations?

Professionals working in Zelis Payments operations typically handle a variety of daily tasks, including processing and reconciling healthcare payments, resolving payment discrepancies, supporting clients with payment inquiries, and ensuring compliance with industry regulations. They often collaborate with internal teams such as customer service, IT, and compliance to resolve issues quickly and maintain efficient workflows. The role requires meticulous attention to detail, strong analytical skills, and the ability to communicate effectively with both clients and internal stakeholders.

What are the key skills and qualifications needed to thrive as a Zelis Payments specialist, and why are they important?

To thrive as a Zelis Payments Specialist, you need a solid understanding of healthcare payment processing, attention to detail, and experience in finance or medical billing. Familiarity with payment platforms, such as the Zelis Payments system, as well as proficiency in Excel and other financial software, is typically required. Strong problem-solving, communication, and customer service skills help manage client inquiries and resolve payment issues efficiently. These competencies are vital to ensure accurate, timely payments and maintain high client satisfaction in a complex healthcare finance environment.

What is the difference between Zelis Payments vs Zelis Network Specialist?

AspectZelis PaymentsZelis Network Specialist
CredentialsBilling, coding, or healthcare finance certificationsNetwork management, healthcare IT, or related certifications
Work EnvironmentFinancial transactions, healthcare billing, and payment processingNetwork operations, healthcare provider systems, and technical support
Employer & IndustryHealthcare payment solutions companies, insurance firmsHealthcare networks, provider organizations, health tech companies

While Zelis Payments focuses on payment processing and financial transactions within healthcare, Zelis Network Specialist handles healthcare network management and provider connectivity. Both roles require healthcare industry knowledge but differ in technical and operational focus.

What skills are needed for Zelis Payments careers?

Zelis Payments careers typically require strong analytical skills, attention to detail, and proficiency with payment processing systems and data management tools. Good communication skills and the ability to work in a team environment are also important, along with relevant industry knowledge and sometimes certifications related to healthcare payments or financial services.

What cities are hiring for Zelis Payments jobs?

Cities with the most Zelis Payments job openings:

What states have the most Zelis Payments jobs?

States with the most job openings for Zelis Payments jobs include:

What job categories do people searching Zelis Payments jobs look for?

The top searched job categories for Zelis Payments jobs are:

Zelis Payments jobs near you
Infographic showing various Zelis Payments job openings in the United States as of August 2026, with employment types broken down into 60% Full Time, 39% Part Time, and 1% Contract. Highlights an 67% Physical, 2% Hybrid, and 31% Remote job distribution, with an average salary of $43,993 per year, or $21.2 per hour.

Provider Care Representative

Zelis

Saint Petersburg, FL • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Zelis rating

7.6

Company rating: 7.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

158th of 246 rated software companies

Job description

At Zelis, we Get Stuff Done. So, let's get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.
At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
The Provider Engagement Representative proactively engages Zelis Payments clients enrolled in virtual payment card products in an effort to convert enrollment to ZAPP EDGE product and promote use of provider portal, resulting in improved retention and client satisfaction. Utilizes digital tools, including ChatGPT and other AI technologies, to enhance provider communication, streamline workflows, support documentation, and improve the overall provider experience.
The primary location for the Provider Engagement Representative position is St Petersburg. This is a hybrid position and will require individuals to go into the Zelis St Petersburg office 2 days per week.
What you'll do:
  • Field incoming calls and make outgoing calls to medical and dental providers to answer any questions they may have regarding new and ongoing payment and data processes.
  • Work to resolve any outstanding issues and explain the use of electronic payment options, including credit cards and direct EFT.
  • Assist providers in signing up for direct EFT products, as well as supporting the registration process, web portal setup, and provider portal questions.
  • Actively promote, via phone and other channels, the efficiency and cost advantages of converting enrollment to the Zelis Payments ZAPP EDGE product line.
  • Demonstrate the provider portal and educate providers about its benefits. Proactively demonstrate proficiency in following up on leads, both new and existing.
  • Retain clients by identifying pain points, overcoming objections, and presenting product and service offerings that best fit their business needs.
  • Use ChatGPT and AI tools, where appropriate and in compliance with company policies, to support provider communications, draft follow-up messaging, summarize interactions, improve response quality, and increase workflow efficiency.
  • Leverage AI-assisted insights to identify trends, recurring provider concerns, and opportunities to improve outreach, retention, and service delivery.
  • Maintain foundational knowledge of ZELIS PAYMENTS products, their features, and potential benefits to end-users.
  • Maintain awareness of and ensure adherence to ZELIS PAYMENTS standards regarding privacy, company policies, procedures, and the responsible use of AI technologies.
  • Demonstrate the ability to lead complex projects, develop innovative solutions, execute strategic plans, and deliver superior results.
  • Apply basic project management concepts in support of daily responsibilities and special initiatives.
  • Work on assignments that are complex in nature and require judgment, initiative, and effective problem resolution.
  • Perform other duties as assigned

INDEPENDENCE / ACCOUNTABILITY:
  • Requires minimal daily supervision.
  • Accountable for day-to-day tasks.
  • Must have a professional manner and respect the confidentiality of provider information.
  • Ability to manage and prioritize multiple tasks.
  • Ability to work under pressure and meet deadlines.
  • Ability to use ChatGPT, AI tools, and related technologies responsibly and effectively to support communication, documentation, and operational efficiency.

PROBLEM SOLVING:
  • Excellent organizational skills are required to prioritize responsibilities, thus completing work in a timely fashion.
  • Attention to detail and concern for impact is essential.
  • Ability to apply AI-supported tools, including ChatGPT, to enhance problem-solving, communication, and process efficiency while maintaining accuracy, compliance, and professionalism.

What you'll bring to Zelis:
  • Bachelor's degree in a related field or equivalent work experience.
  • Experience with CRM software or similar tools.
  • Working Knowledge of Health Care Insurance or medical concepts a plus.
  • Computer Skills: Microsoft Outlook and Word with advanced Excel skills.
  • Excellent telephone and client service skills
  • Possesses an understanding of the Zelis Payments systems and processes to respond to provider inquiries
  • Possesses an understanding of Zelis Payments products
  • Has proficiency in troubleshooting basic client issues
  • 2+ years demonstrated sales and/or membership generation or retention experience
  • Has proficiency in tele-sales and marketing techniques yielding increased product usage
  • Computer proficiency and technical aptitude with the ability to utilize ZELIS PAYMENTS proprietary client system and MS Office applications including Salesforce and Jira.
  • Must have excellent communication and presentation skills to effectively interface with the Operations and Sales staff as well as external representatives from the payer and provider communities

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.
While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

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