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Manages systems and operational procedures around recruitment, applications, enrollment, student records, loan processing, and financial aid communications, ensuring the highest level of student service engagement for the Yale School of Management (SOM). Reports to the Director of Financial Aid.

• Coordinates enrollment services across SOM, including liaising with SOM IT, Central IT, Academic Affairs & Student Life, University Financial Aid, Office of International Students & Scholars, and the Business Office; also coordinates with other Yale departments.

• Effectively communicates to and counsels 1000 current and 700 prospective students on financial aid procedures, eligibility requirements, federal and institutional policies and procedures, visa-related funding documentation, veteran education benefits, the coordination of financial aid packages with educational expenses, debt management, etc. Provides timely and accurate responses.

• Primary responsibility for loan processing packaging and verification (approximately $25M/year) for roughly 1000 current students at SOM, including data retention and integration with current systems that manage Title IV compliance.

• Executes most responsibilities associated with the Loan Forgiveness Program, including online application, MS support calculators and student/alumni messaging.

• In collaboration with the Senior Associate Director of Admissions Systems, ensures data integrity in administration systems. Manages CRM/Slate needs, automating and improving processes where possible. Initiates and implements financial aid improvements within this system. Educates team on best practices, enabling easy transition among staff members and easy access to accurate information for all admissions team members. Shares best practices and mentors colleagues in Slate across SOM.

• Ensure accurate and timely data in Banner from the admissions module to student record creation and financial aid modules across all degree programs.

• Pro‑actively, independently, and consistently conducts follow‑up and problem‑solving with applicants to ensure complete applications are available to the admissions committee in a timely fashion.

• Other related responsibilities as assigned.

• Experience with Slate, Banner or similar application databases. Excellent computer skills. Proficiency with software systems and databases that support recruiting, communications, and admissions review. Ability to utilize/ expertise with online financial management systems. Ability to work with a variety of computer applications, especially Microsoft Excel.
• Ability to administer financial aid services while exercising fair and professional judgment. Ability to counsel students, admitted candidates, and alumni on personal finance matters relating to graduate program attendance.
• Excellent organizational and project management skills, with emphasis on attention to detail, accuracy and multi‑tasking. Ability to present financial aid matters within and across Admissions, Academic Affairs & Student Life, University Financial Aid, the Office of International Students & Scholars, Development & Alumni Relations, the Business Office, and external audiences.
• Exceptional interpersonal skills. Contributes ideas and consistently contributes to improve all processes for teams to ensure excellent enrollment services to students, prospective candidates, and alumni. Function effectively as part of two teams.
• Strong analytical skills. High level of proactivity, ability to prioritize pending issues and activities, take appropriate initiative without waiting to be instructed, and to involve and mobilize other team members when warranted is integral to this role.

• Working knowledge of Yale SOM admissions and financial aid policies and procedures, particularly as it relates to existing systems in place.

1. Plans, coordinates and implements programs for a particular school or college in one or more of the following areas: financial aid, career services, and/or admissions.
2. Recommends short- and long-term administrative and department goals.
3. Determines student eligibility in one or more of the following areas: federal loan programs, school grants, job placement opportunities, and/or admissions.
4. Provides guidance, advice and counseling in one or more of the following areas: academic, admissions, career, and financial matters for students, faculty and prospective students.
5. Initiates, designs and implements operational systems to maintain and monitor student records and/or applicant records.
6. Reviews and approves all written material for publication or press release.
7. Organizes workshops and on and off campus recruitment events in one or more of the following areas: career services, admissions, and/or financial aid.
8. Supervises day to day operation of services; determines priorities and maintain workflow.
9. May perform other duties as assigned.

Bachelor’s Degree in a relevant field and four years of experience in a related area or an equivalent combination of education and experience.

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Yale University is a tobacco‑free campus.