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Xfinity Remote Customer Service Jobs in Reston, VA

IQUASAR LLC

Service Center Analyst

Washington, DC · Remote

$21.63/hr

Makpar has an exciting opportunity for an Service Desk Analyst to join our growing team. Makpar is ... This role is largely responsible for providing remote customer support for Federal Government ...

IQUASAR LLC

Service Center Analyst

Washington, DC · Remote

$21.63/hr

Makpar has an exciting opportunity for an Service Desk Analyst to join our growing team. Makpar is ... This role is largely responsible for providing remote customer support for Federal Government ...

Hire Talent

Customer Service Representative

Mclean, VA · On-site +1

$16.50 - $22.25/hr

Remote Additional Informations: This job is for new sourcing. Job Summary The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone ...

Mightycause

Customer Service Associate

Alexandria, VA · Remote

$15.50 - $21.25/hr

About Mightycause Mightycause offers a full-service online fundraising suite to help nonprofits ... Remote (Candidate may be asked to travel occasionally to DC location) Generous benefits package ...

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Xfinity Remote Customer Service information

See Reston, VA salary details

$13

$23

$36

How much do xfinity remote customer service jobs pay per hour?

As of May 31, 2026, the average hourly pay for xfinity remote customer service in Reston, VA is $23.11, according to ZipRecruiter salary data. Most workers in this role earn between $19.76 and $24.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Xfinity Remote Customer Service Representative, and why are they important?

To thrive as an Xfinity Remote Customer Service Representative, you generally need strong verbal communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and knowledge of Xfinity products and services are commonly required. Outstanding interpersonal skills, patience, and adaptability help you excel in managing diverse customer interactions remotely. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

What are the main challenges faced by Xfinity Remote Customer Service representatives, and how can new hires prepare for them?

One of the main challenges in the Xfinity Remote Customer Service role is managing a high volume of customer inquiries while maintaining consistent quality and empathy in each interaction. Representatives often handle technical troubleshooting, billing questions, and service issues, which can sometimes be complex or emotionally charged. To prepare, new hires should familiarize themselves with Xfinity's products, practice active listening, and develop strong problem-solving skills. Being comfortable with remote communication tools and self-motivation is also key, as you'll be working independently but with ongoing support from your virtual team and supervisors.

What are Xfinity Remote Customer Service representatives?

Xfinity Remote Customer Service representatives are professionals who assist Xfinity customers with their service needs, such as billing questions, technical support, troubleshooting, and account management, all from a remote or work-from-home setting. They communicate with customers via phone, chat, or email, helping to resolve issues or provide information about Xfinity's products and services. These roles require strong communication skills, problem-solving abilities, and a good understanding of Xfinity’s offerings. Working remotely allows representatives to provide customer support while enjoying the flexibility of working from home.

What is the difference between Xfinity Remote Customer Service vs Xfinity Customer Support Agent?

AspectXfinity Remote Customer ServiceXfinity Customer Support Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge helpful
Work EnvironmentRemote, home-basedCall centers or remote, depending on company setup
Industry UsagePrimarily handling remote troubleshooting and billing inquiriesHandling technical support, billing, and service issues

Both roles involve customer interaction within the telecommunications industry. Xfinity Remote Customer Service focuses on assisting customers remotely with billing and basic troubleshooting, while Xfinity Customer Support Agents may handle more technical issues. The roles often overlap but differ mainly in technical complexity and scope of support provided.

What are popular job titles related to Xfinity Remote Customer Service jobs in Reston, VA? For Xfinity Remote Customer Service jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Xfinity Remote Customer Service jobs in Reston, VA look for? The top searched job categories for Xfinity Remote Customer Service jobs in Reston, VA are:
What cities near Reston, VA are hiring for Xfinity Remote Customer Service jobs? Cities near Reston, VA with the most Xfinity Remote Customer Service job openings:
Xfinity Remote Customer Service jobs near you

Remote Customer Enrollment Specialist

McQuade Organization

Annandale, VA • Remote

Full-time

Posted 8 days ago

Job description

-Help Clients Get Started: Meet with clients virtually (Zoom/phone) and guide them step-by-step through the enrollment process -Explain Benefits Clearly: Walk clients through available coverage options in a simple, easy-to-understand way so they can make informed decisions -Provide Friendly Support: Answer questions, address concerns, and ensure each client has a smooth and positive experience -Complete Enrollments: Assist clients in filling out applications and finalizing their benefits during scheduled meetings -Learn & Grow: Participate in ongoing training and coaching—no prior industry experience required -Team Collaboration: Work with a supportive team and leadership group focused on helping you succeed

We’re looking for someone who: -Enjoys helping people and providing great customer service -Has strong communication skills (we’ll help you improve even more) -Is dependable, organized, and willing to learn -Is comfortable using a computer, Zoom, and basic online tools -Can work independently in a remote environment -Brings a positive attitude and strong work ethic No prior experience in insurance or enrollment is required—we provide full training.

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