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Xfinity Remote Customer Service Jobs in Reston, VA

Liveops

Remote Spanish Bilingual Customer Service

Bethesda, MD · Remote

$16.50 - $20.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Ashburn, VA · Remote

$15.75 - $20/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Sterling, VA · Remote

$15.25 - $19.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

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Xfinity Remote Customer Service information

See Reston, VA salary details

$13

$23

$36

How much do xfinity remote customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for xfinity remote customer service in Reston, VA is $23.11, according to ZipRecruiter salary data. Most workers in this role earn between $19.76 and $24.52 per hour, depending on experience, location, and employer.

What is an Xfinity Remote Customer Service representative?

Xfinity Remote Customer Service representatives are professionals who assist Xfinity customers with their service needs, such as billing questions, technical support, troubleshooting, and account management, all from a remote or work-from-home setting. They communicate with customers via phone, chat, or email, helping to resolve issues or provide information about Xfinity's products and services. These roles require strong communication skills, problem-solving abilities, and a good understanding of Xfinity’s offerings. Working remotely allows representatives to provide customer support while enjoying the flexibility of working from home.

What are the key skills and qualifications needed to thrive as an Xfinity Remote Customer Service representative?

To thrive as an Xfinity Remote Customer Service Representative, you generally need strong verbal communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and knowledge of Xfinity products and services are commonly required. Outstanding interpersonal skills, patience, and adaptability help you excel in managing diverse customer interactions remotely. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

What are the main challenges faced by Xfinity Remote Customer Service representatives, and how can new hires prepare for them?

One of the main challenges in the Xfinity Remote Customer Service role is managing a high volume of customer inquiries while maintaining consistent quality and empathy in each interaction. Representatives often handle technical troubleshooting, billing questions, and service issues, which can sometimes be complex or emotionally charged. To prepare, new hires should familiarize themselves with Xfinity's products, practice active listening, and develop strong problem-solving skills. Being comfortable with remote communication tools and self-motivation is also key, as you'll be working independently but with ongoing support from your virtual team and supervisors.

What is the difference between Xfinity Remote Customer Service vs Xfinity Customer Support Agent?

AspectXfinity Remote Customer ServiceXfinity Customer Support Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge helpful
Work EnvironmentRemote, home-basedCall centers or remote, depending on company setup
Industry UsagePrimarily handling remote troubleshooting and billing inquiriesHandling technical support, billing, and service issues

Both roles involve customer interaction within the telecommunications industry. Xfinity Remote Customer Service focuses on assisting customers remotely with billing and basic troubleshooting, while Xfinity Customer Support Agents may handle more technical issues. The roles often overlap but differ mainly in technical complexity and scope of support provided.

How to get hired for Xfinity remote customer service?

To get hired for Xfinity remote customer service, candidates should apply through the company's careers website or job boards, ensuring they meet the minimum requirements such as good communication skills and technical proficiency. Prior experience in customer service and familiarity with remote work tools like chat or phone systems can improve chances. A background check and training are typically part of the hiring process.

Is Xfinity hiring remote customer service representatives?

Xfinity regularly hires remote customer service representatives to handle customer inquiries and technical support. These positions typically require good communication skills, computer proficiency, and the ability to work in a virtual environment. Job openings are posted on the company's careers page and may include flexible schedules and training programs.

What are popular job titles related to Xfinity Remote Customer Service jobs in Reston, VA?

For Xfinity Remote Customer Service jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Xfinity Remote Customer Service jobs in Reston, VA look for?

The top searched job categories for Xfinity Remote Customer Service jobs in Reston, VA are:

What cities near Reston, VA are hiring for Xfinity Remote Customer Service jobs?

Cities near Reston, VA with the most Xfinity Remote Customer Service job openings:

Xfinity Remote Customer Service jobs near you
Infographic showing various Xfinity Remote Customer Service job openings in Reston, VA as of August 2026, with employment types broken down into 57% Full Time, and 43% Part Time. Highlights an 100% Remote job distribution, with an average salary of $48,077 per year, or $23.1 per hour.

Now Hiring: Remote Customer Support Specialist

Superior Virtual Solutions, LLC

Arlington, VA • Remote

$13 - $15/hr

Full-time

Posted 25 days ago

Job description

Looking for a remote opportunity where you can make a difference? We're seeking motivated individuals to join our team as Remote Customer Support Specialists. In this role, you’ll be the first point of contact for customers of various clients, delivering exceptional service and maintaining accurate records.

Key Responsibilities:

  • Manage inbound and outbound customer calls

  • Resolve questions and concerns with professionalism and empathy

  • Accurately enter customer data into the system

  • Provide follow-up support to ensure high satisfaction

  • Meet performance goals to unlock promotions and bonuses



Requirements

Qualifications:

  • High school diploma or equivalent

  • Strong verbal communication and listening skills

  • Familiarity with Microsoft Office and general computer literacy

  • Reliable high-speed internet and a quiet home workspace

  • Availability for flexible scheduling, including nights/weekends

Technical Requirements (must be met before certification begins):

  • Windows 11 OS with a minimum of 16GB RAM

  • Desktop or laptop only (no Macs or Chromebooks)

  • Dual monitors, noise-canceling USB headset, hardwired internet connection (not required at application)



Benefits

What We Offer:

  • Fully remote position with flexible hours

  • Competitive starting pay: $12–$15/hour

  • Growth opportunities based on performance

  • Friendly, team-driven culture with support every step of the way