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Xfinity Inbound Sales And Services Representative Jobs in Texas

MCI Careers

Inbound Sales Representative

Killeen, TX · On-site

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a ... We are looking for Inbound Sales Representatives to support a variety of projects while ...

MCI Careers

Inbound Sales Representative

Killeen, TX · On-site

$14/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are looking for Inbound Sales Representatives to support a variety of projects while ...

MCI Careers

Inbound Sales Representative

Killeen, TX · On-site

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a ... We are looking for Inbound Sales Representatives to support a variety of projects while ...

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Xfinity Inbound Sales And Services Representative information

What are the key skills and qualifications needed to thrive as an Xfinity Inbound Sales and Services Representative?

To thrive as an Xfinity Inbound Sales and Services Representative, you need strong sales acumen, product knowledge, and customer service skills, usually supported by a high school diploma or equivalent. Familiarity with CRM software, call center phone systems, and sales tracking tools is typically required. Excellent communication, active listening, and problem-solving skills help build rapport and resolve customer concerns effectively. These skills ensure you can maximize sales opportunities, deliver a positive customer experience, and contribute to team sales goals.

What is an Xfinity Inbound Sales and Services Representative?

Xfinity Inbound Sales and Services Representatives are customer service professionals who handle incoming calls from customers interested in Xfinity products and services. Their primary responsibilities include assisting customers with product inquiries, processing sales, resolving billing or technical issues, and providing information about promotions or upgrades. These representatives play a key role in ensuring customer satisfaction by addressing questions and helping customers choose the best services for their needs. They often work in call centers and use their communication skills to build positive relationships with customers.

What is the difference between Xfinity Inbound Sales And Services Representative vs Xfinity Customer Service Representative?

AspectXfinity Inbound Sales And Services RepresentativeXfinity Customer Service Representative
Primary RoleHandles sales inquiries and provides service support to generate revenueFocuses on resolving customer issues and providing support without sales emphasis
Required SkillsSales techniques, product knowledge, communication skillsProblem-solving, customer service skills, technical knowledge
Work EnvironmentCall centers, inbound calls, sales-focusedCall centers, inbound calls, support-focused
Common Employer UsageUsed by Xfinity for sales and service rolesUsed by Xfinity for customer support roles

While both roles involve inbound calls and customer interaction, the Xfinity Inbound Sales And Services Representative primarily focuses on sales and upselling, whereas the Xfinity Customer Service Representative concentrates on resolving customer issues and providing support. Understanding these differences can help job seekers identify the right position based on their skills and career goals.

What are some common challenges faced by Xfinity Inbound Sales and Services Representatives, and how can applicants prepare to overcome them?

Xfinity Inbound Sales and Services Representatives often face challenges such as managing a high volume of customer calls, meeting sales targets, and resolving complex service issues efficiently. Applicants can prepare by developing strong communication and problem-solving skills, becoming familiar with Xfinity's products and services, and practicing techniques for handling objections and upselling. Additionally, being comfortable with multitasking and learning new systems quickly can help representatives thrive in this fast-paced, team-oriented environment.

What do Xfinity Inbound Sales And Services Representatives do?

Xfinity Inbound Sales and Services Representatives handle customer inquiries related to sales, billing, technical support, and service issues. They assist customers over the phone or chat, using CRM tools and product knowledge to resolve problems and promote services. Strong communication skills and product understanding are essential for success in this role.
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Xfinity Inbound Sales And Services Representative jobs near you

Inbound Sales Representative

Fair Trade Outsourcing

Mcallen, TX

$15 - $16/hr

Full-time

Re-posted 10 days ago

Job description

Fair Trade Outsourcing (FTO) is a fast-growing BPO company and fair-trade outsourcing center that provides impact sourcing work for companies worldwide.

Our primary office is in Philadelphia, Pennsylvania with a global network of delivery centers in the Us, Philippines, Mexico, and Ghana.


Our Vision

We seek to reduce global poverty and economic insecurity by creating sustainable middle-class employment, eventually growing a new generation of capital owners from wage earners.

We are looking for competitive Inbound Sales Representatives with amazing customer service skills. No cold calling is necessary!

If you are interested in making a positive difference in the lives of others? We are looking for you!


About the position:

As an Sales Representative at Fair Trade Outsourcing, you will be a vital part of our sales team, handling incoming calls from customers interested in our insurance services. This entry-level position offers significant opportunities for growth within the BPO industry, allowing you to develop your skills and advance your career in a dynamic and supportive environment.

Responsibilities:

  • Handle inbound calls from customers regarding insurance services to establish new insurance policies.
  • Maintain proper telephone etiquette and provide accurate and timely responses to customer inquiries.
  • Adhere to established call center guidelines and company policies while answering calls.
  • Work effectively with co-workers, agents, policyholders, and other departments to resolve customer issues.
  • Research and resolve customer inquiries, communicating results via telephone and/or written correspondence to policyholders, agents, or other departments.
  • Perform computer inquiries and data entry related to customer accounts.
  • Record Maintenance: Maintain records and policy files according to established guidelines.
  • Ensure regular and predictable attendance in meetings with a defined work schedule.
  • Engage in bonus incentive programs upon successful completion of training and licensing requirements.

Requirements and Skills:

  • High School Diploma and/or GED
  • CSR experience of six months or English proficiency - Mid level
  • Ability to provide exceptional customer service with a customer-centric mindset.
  • Excellent oral and written communication skills with proficiency in telephone etiquette.
  • Proactive approach to researching and resolving inquiries promptly.
  • Excellent oral and written communication skills
  • Ability to handle multiple assignments
  • Must have the availability between 7am to 7pm CST Monday to Friday and Saturday 8am to 3pm CST
  • Flexibility for occasional and/or seasonal overtime
  • 1 - 2 years of experience working with customers
Employment Type: FULL_TIME

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