... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... Our foundation is built upon and managed by a team of subject matter experts working to support ...
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... Our foundation is built upon and managed by a team of subject matter experts working to support ...
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... Our foundation is built upon and managed by a team of subject matter experts working to support ...
New
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... Our foundation is built upon and managed by a team of subject matter experts working to support ...
New
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... Our foundation is built upon and managed by a team of subject matter experts working to support ...
... Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and ... Our foundation is built upon and managed by a team of subject matter experts working to support ...
Xbox Support information
See Georgia salary details
$10.55 - $12.82
2% of jobs
$12.82 - $15.09
11% of jobs
$16.36 is the 25th percentile. Wages below this are outliers.
$15.09 - $17.36
22% of jobs
The median wage is $19.10 / hr.
$17.36 - $19.63
20% of jobs
$19.63 - $21.90
16% of jobs
$22.97 is the 75th percentile. Wages above this are outliers.
$21.90 - $24.17
9% of jobs
$24.17 - $26.44
8% of jobs
$26.44 - $28.71
5% of jobs
$28.71 - $30.98
4% of jobs
$30.98 - $33.25
1% of jobs
$33.25 - $35.52
1% of jobs
$10
$21
$35
How much do xbox support jobs pay per hour?
What are the key skills and qualifications needed to thrive in Xbox Support?
Success in an Xbox Support role requires strong troubleshooting abilities, knowledge of gaming consoles and software, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM systems, ticketing platforms, and Xbox-specific diagnostic tools is highly beneficial. Excellent communication, patience, and a customer-focused attitude are crucial soft skills that distinguish top performers. These skills ensure quick problem resolution, positive user experiences, and ongoing satisfaction among Xbox customers.
What is an Xbox Support?
An Xbox Support job involves assisting customers with technical issues, account management, billing inquiries, and troubleshooting for Xbox consoles, services, and games. Support representatives help users via phone, chat, or email, guiding them through solutions to enhance their gaming experience. They also provide information on policies, warranties, and subscription services like Xbox Game Pass. Strong communication and problem-solving skills are essential for this role.
What does an Xbox Support do?
A typical day in Xbox Support involves responding to customer inquiries via phone, email, or chat, assisting with troubleshooting technical issues, account management, and providing guidance on Xbox services and products. Team members collaborate closely with colleagues and escalate complex issues to specialized technical teams when needed. You may handle a variety of cases, ranging from connectivity and software questions to hardware diagnostics. The environment is fast-paced and customer-focused, offering continuous learning opportunities and exposure to new gaming technologies. Many employers provide support through a structured team, fostering a collaborative and supportive atmosphere.
What are the most commonly searched types of Xbox Support jobs in Georgia?
The most popular types of Xbox Support jobs in Georgia are:
What are popular job titles related to Xbox Support jobs in Georgia?
For Xbox Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Xbox Support jobs in Georgia look for?
The top searched job categories for Xbox Support jobs in Georgia are:

Full-time
Re-posted 12 days ago
Microsoft rating
8.5
Based on 132 frontline employees who took The Breakroom Quiz
79th of 244 rated software companies
Job description
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Critical Environment Mechanical Engineer. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Mechanical Engineer, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Design:
- Provides make-versus-buy recommendations to management with tradeoffs based on complexity, financial impact, quality, reliability, and time duration. Influences decision making with stakeholders working on similar products.
- Displays deep knowledge in multiple technical areas and acquires advanced knowledge of industry trends, competitor products, and advances in various engineering fields. Shares knowledge with others on their team and helps other engineers understand and apply advanced concepts.
- Creates robust, scalable, secure, and extensible designs and verification plans that account for current industry threats for the hardware engineering aspects of a variety of established, complex products or feature areas.
- Develops and implements solutions to complex technical and/or design challenges that may involve multiple technical and business-related variables, and applies lessons learned to help develop future focused solutions to complex design challenges.
- Writes internal device specification sheets and interprets complex details required to design and test various hardware features.
- Independently develops drawings that contribute to the development of complex, new products or features using modeling tools. Provides guidance to other engineers on the use of fundamental features of modeling tools.
Testing and Verification:
- Reviews documentation to help ensure that the appropriate test requirements and improvements are included in relevant hardware designs and specifications.
- Co-develops methods of measurement with appropriate partners for measuring features of new product technology based on newly created or modified verification plans.
- Identifies new tools, test methodologies, and practices for creating test cases.
- Develops, reviews, and executes test plans for complex feature areas or products.
- Creates external testing supplier or partner engagement plans, evaluates supplier or partner readiness, and captures supplier or partner knowledge for use across a product group.
- Records test data and conducts complex data/statistical analysis to identify bugs, defects, or failures rates, advises other engineers on the use of predictive modeling software, and compiles reports.
- Uses root cause analysis to identify highly complex problems or flaws that may affect a feature or product design change and identifies possible solutions.
- Provides guidance to other engineers developing product features.
Project Implementation:
- Generates project implementation schedules, monitors performance against schedules, and helps determine resource dependencies for the hardware engineering aspects of complex features or products. Guides other team members.
- Implements and tracks product plans that account for the user experience, enable customer/partner testing scenarios, identify critical requirements (e.g., function, quality, safety, reparability, and/or reliability) and are verifiable.
- Evaluates and approves a variety of details of the reliability of materials, properties, and techniques used in production of large designs.
- Identifies the most significant project risks at the outset of a project and develops plans to address those risks.
- Communicates project progress/status within and external to the project team (e.g., to customers and partners) and escalates issues as necessary.
- Suggests project areas that can support Material Change Review Board (MCRB) efforts to improve and react to production issues, as required within a project team.
Reporting and Documentation:
-
- Writes customized reports and functional specifications for an established product or product feature, based on audits and information from product development and verification processes. Reviews and provides feedback on other engineer's documentation.
- Documents complex details about materials, components, and/or functionality for complex devices via accepted drawing release processes and highlights potential compatibility, safety, and compliance issues.
- Accurately records and tracks changes to designs following established configuration management and provides guidance to other engineers documenting these details
Qualifications
Required Qualifications
- Master's Degree in Mechanical Engineering, or related field AND 1+ year(s) related technical engineering experience
- OR Bachelor's Degree in Mechanical Engineering, or related field AND 2+ years related technical engineering experience
- OR equivalent experience.
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
- Doctorate in Mechanical Engineering, or related field
- OR Master's Degree in Mechanical Engineering, or related field AND 3+ years related technical engineering experience
- OR Bachelor's Degree in Mechanical Engineering, or related field AND 4+ years related technical engineering experience
- OR equivalent experience
Mechanical Engineering IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
Mechanical Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
What Microsoft employees say
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About Microsoft
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Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Industry
Computer and computer peripheral equipment and software wholesalers
Company size
10,000+ Employees
Headquarters location
Redmond, WA, US
Year founded
1975