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Description:Solutions Engineer I (Remote - USA)
About Forward Advantage ForwardAdvantage is a leading software and services provider with a 30-year track record of delivering trusted technology solutions across North America. Specializing primarily in the healthcare sector, we empower organizations through three core pillars: Health Information, Migration Solutions, and Identity & Access Management (IAM).

Job Summary

As a Solutions Engineer I on our IM-One team, you will report directly to the IM-One Manager and serve as a key technical resource for client deployments across the U.S. and Canada. In this role, you will specialize in our Identity & Access Management (IAM) suite—implementing solutions like Single Sign-On (SSO), Two-Factor Authentication (2FA), and "tap and go" access. You will empower client teams through effective technical onboarding, hands-on user training, and ongoing, high-quality support to drive long-term customer success.

Essential Functions:

• Act at Sales Engineer for Imprivata Product within Forward Advantage Identity & Access Management
• Customer Demonstrations/Presentations
• Under supervisor’s general direction, coordinate system implementation and training as assigned.
• Prepare implementation and training schedules, provide schedules to clients in a timely manner, and ensure client site and personnel are prepared in advance for implementation and training process.
• Provide on-site and remote system implementation and training in a professional manner, ensuring excellent customer service and customer satisfaction.
• Provide on-call user support as assigned.
• Communicate effectively with team members to ensure user concerns, systems problems; system improvement suggestions and/or product innovations are addressed with appropriate personnel.
• Follow up with clients and team members as appropriate.
• Provide assistance to supervisor in training new and existing staff, and ensuring critical information is communicated to current staff as appropriate.
• Develop and /or edit technical documentation and user manuals as required, ensuring accuracy and professional appearance (Salesforce/E-Mail/Client Correspondence).
• Provide support to other teams or team members as necessary to ensure productive and positive work environment.
• Ensure that timesheets and expense reports are completed in accurate and timely manner.
• Ensure all activities support the Forward Advantage mission statement
• Other duties as assigned

Required Education & Experience:

• 2+ years related experience and/or training, Undergraduate Degree in Information Systems, Computer Science, or related field, or equivalent combination of education and experience.
• Experience in user support and education, hardware and software installation, and system troubleshooting and documentation.

Key Technical and Behavioral Skills:

• 2 – 3 years’ experience with Omnissa/VMware, Citrix, Entra ID, Active Directory and network environments
• Imprivata SME (Subject Matter Expert)
• Ability to Create a Deploy a MSI Push Package (GPO, SCCM, CASE, PDQ Deploy)

VDI – Omnissa/VMware View

1. Fundamental Knowledge of Omnissa/VMware vSphere, Horizon Suite (Virtual Desktops).? Able to Install/Configure/Manage (ICM)
2. Ability to ICM Active Directory GPOs, Active Directory ADMs
3. Ability to ICM ZERO/Thin Clients with Imprivata & Omnissa/VMware (Including, but not limited to Teradici, WYSE ThinOS, IGEL, HP)
4. Understanding of Windows Based Printing in a Virtual Environment

Citrix – XenApp & XenDesktop

1. Basic Knowledge of Citrix XenApp (Published Applications/Desktops) as well as Citrix XenDesktop
2. Basic Knowledge of Web Interface/Storefront (PNA Sites)
3. Basic Knowledge of Citrix PVS vs MCS
4. Fundamental Knowledge of Citrix Online Plugin & Citrix Receiver
5. Ability to ICM ZERO/Thin Clients with Imprivata & Citrix (Including, but not limited to WYSE ThinOS & Xenith, IGEL, HP ,nComputing)
6. Understanding of Windows Based Printing in a Virtual Environment

EMR Integration Knowledge

• MEDITECH

1. Fundamental Knowledge of ALL MEDITECH Versions and their Fundamental Clinical Workflow Support
2. Fundamental Knowledge of the MEDITECH MSO (ALL MEDITECH Versions)
3. Fundamental Knowledge of the Authentication Manager and the interaction with the MEDITECH MSO
4. Basic Understanding of MEDITECH Printing (ALL MEDITECH Versions)

• Epic Hyperspace/Hyperdrive

1. Fundamental Knowledge of Epic and the Integration with Imprivata OneSign
2. Basic Understanding of Epic Workflows (Signing Workflows, Roaming with Epic, EPCS)
3. Basic Understanding of Epic Printing

• Strong interpersonal skills
• Excellent verbal and written communication skills
• Exceptional time management skills
• Ability to manage competing priorities and demands
• Ability to handle frequent change in a dynamic environment

Why Join Us?

Become part of a dynamic, fast-growing team where you have the flexibility of a 100% remote role alongside competitive benefits and a supportive, collaborative culture. We’re looking for someone who thrives working independently, takes true ownership of their projects, and loves solving real problems for clients. Ready to make an impact? Apply today!

Reasonable Accommodations Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements: