Worldspan Jobs in Virginia (NOW HIRING)

CI Azumano is seeking a GDS System Trainer to support our growing team. This position is on-site at our Virginia Beach office.

This role will involve developing and delivering end-to-end process training, collaborating with cross-functional teams, and ensuring high-quality training outcomes within the travel management industry.

Responsibilities include, but are not limited to:

• Deliver comprehensive end-to-end process training for team members, focusing on GDS platforms and Travel Management Company (TMC) processes.
• Develop training materials, documentation, and presentations for GDS systems (Worldspan and Travelport+).
• Ensure that training is aligned with key performance indicators (KPIs) and other deliverables for effective learning and development.
• Work closely with cross-functional teams to enhance throughput and optimize training processes.
• Monitor, assess, and report on training effectiveness, adjusting as needed to meet team and company objectives.
• Facilitate training sessions, including live (in-person and virtual) training and e-learning modules, to improve team performance.
• Proactively identify training needs based on performance metrics and deliver solutions accordingly.
• Stay current with industry trends, GDS advancements, and travel management best practices to continuously improve training programs.
• Create dynamic and engaging training content and presentations.
• Monitoring and reporting on the training outcomes and performance of the learners and providing coaching and support as needed
• Collaborating with other trainers, managers, and stakeholders to ensure the quality and consistency of the training programs and services
• Serve as backup Consultant for other accounts/clients, as may be assigned.
• Must be amenable to remote work in a separate designated office at home with occasional travel to training sites.

Qualifications

• High School Diploma or GED
• 2-3 years of experience in training and development witthin the travel industry
• Excellent communication and presentation skills with technical and non-technical users across different levels of the organization
• Previous experience in training, preferably in the travel industry or the GDS systems
• Proficient in using and teaching various GDS systems, such as Worldspan, Travelport+, Sabre, Galileo, or Amadeus
• Strong familiarity with team travel processes, specifically Travel Management Company (TMC) operations.
• In-depth understanding of training KPIs and deliverables.
• Proven ability to collaborate with cross-functional teams to deliver higher throughput and training effectiveness.
• Experience in designing and delivering end-to-end process training in a travel-related environment.
• Strong communication, presentation, and interpersonal skills.
• Ability to work independently and manage multiple training initiatives simultaneously.
• Previous experience in training, preferably in the travel industry or the GDS systems.
• Expertise in learning management systems (LMS) and e-learning platforms.
• Excellent communication, presentation, and facilitation skills