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We are seeking an ambitious Technical Program Manager to join our Metrics and Data Platform team at Amazon Music. The Metrics and Data Platform team plays a central role in enabling Amazon Music's business decisions and data-driven software development by processing billions of streaming events and delivering the behavioral and operational metrics that teams across Music, Prime, and Retail depend on every day. We maintain a scalable and robust data platform to support Amazon Music's business operations and growth, and collaborate closely with data producers and data consumers to accelerate innovation using data.
As a Technical Program Manager, you will own and drive multiple high-impact programs across Amazon Music. You will lead the Data Quality program, setting strategy, managing cross-functional relationships, and delivering a portfolio of initiatives that improve the reliability, accuracy, and usability of Amazon Music's data at scale. You will also lead efforts to simplify our event and data models across the business and drive operational excellence improvements across the Music organization. You will build consensus across stakeholders, drive key decisions, and proactively identify and mitigate risks to keep programs on track. A successful candidate will be customer obsessed, highly analytical, adept at managing multiple complex programs simultaneously across a data-heavy organization, and energized by the opportunity to shape how an entire organization uses data.
Key job responsibilities
- Owning the Data Quality program end-to-end, including setting overall strategy, running quarterly business reviews, holding weekly reviews to track progress, and owning the Data Quality goals for 2026 and beyond
- Deep diving complex data quality issues across the business, identifying root causes, and driving systemic improvements to reduce recurrence
- Leading GenAI initiatives to improve data quality, through improved testing, better data attribution, and more
- Driving event and data model simplification efforts across the business, working with data producers and consumers to make models more intuitive and increase data value
- Leading operational excellence improvements across the Music organization, including identifying and implementing opportunities to leverage GenAI to accelerate delivery and reduce operational overhead
- Leading cross-org programs with central Amazon teams, including driving technical alignment and program execution with teams outside of Music (e.g., BDT, AWS, Devices), navigating ambiguity where business and architectural strategies are not clearly defined, and building consensus across organizations with competing priorities
- Collaborating with cross-functional stakeholders, including engineers, product managers, business analysts, and senior leadership, to align on priorities and drive program execution
- Writing effective narratives and presenting program updates, risks, and recommendations to senior leadership
- Proactively identifying risks and removing blockers to keep programs on track
- Defining and managing program roadmaps, milestones, and goals in partnership with engineering and product stakeholders
- Identifying strategic opportunities for the Metrics and Data Platform team to expand its impact and influence across Amazon Music as part of annual planning
About the team
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.
BASIC QUALIFICATIONS
- 5+ years of technical product or program management experience
- 5+ years of technical program management working directly with software engineering teams experience
- 3+ years of software development experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience building and evaluating system-level technical design
- Experience developing and executing/delivering product and technical roadmaps
- Experience leading highly technical programs involving infrastructure, complex systems, systems engineering
PREFERRED QUALIFICATIONS
- Experience communicating effectively with senior leadership
- Experience managing large, complex, cross-functional programs from concept to launch
- Experience driving technology decisions and strategy related to a product
- Experience identifying and mitigating program risks and removing execution blockers
- Experience with iterative, agile development methodologies
- Experience with big data technologies such as Spark, EMR, Redshift, S3, Airflow, or Kinesis
- Experience with AWS services (Lambda, Redshift, Kinesis, SQS, SNS)
- Experience with data quality frameworks, data modeling concepts, or ETL workflows
- Experience leveraging GenAI tools or initiatives to improve operational efficiency or program delivery
- Experience with data governance, data quality monitoring, or compliance programs at scale
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, SAN FRANCISCO - 171,000.00 - 231,400.00 USD annually
USA, CA, San Francisco - 171,000.00 - 231,400.00 USD annually