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Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

About the Role
The Mass General Physicians Organization Business Intelligence Team is seeking a collaborative Business Analyst to help teams access, understand, and use data to support operational decision-making. In this role, you will partner with stakeholders, translate business needs into clear reporting requirements, support reporting tools and workflows, and help ensure data and reports are accurate, reliable, and easy to use.
What You'll Do
Partner with stakeholders to gather, evaluate, document, and prioritize data and reporting requests.
Serve as a key point of contact for business intelligence requests, including intake, clarification, coordination, and follow-up.
Respond promptly to high-priority tickets and customer requests, clarifying needs and providing guidance to ensure the final information addresses the issue.
Translate business rules, workflows, and operational needs into clear reporting requirements and specifications for developers.
Coordinate project queues and support resource planning, including assigning and tracking work through Workfront.
Support the full reporting lifecycle, including requirements gathering, planning, development validation, testing, rollout, training, and production support.
Validate reporting solutions before production release to ensure they meet user requirements and quality expectations.
Collaborate with Operations, IT, vendors, customers, leadership, and business users to deliver reliable and useful information.
Use knowledge of existing reports in IPORT, Epic, and other reporting tools to determine whether a new request can be met with an existing solution.
Develop an understanding of Revenue Cycle data and related business processes to serve as a subject matter resource for reporting needs.
Create documentation, process flows, best-practice scenarios, training materials, and specifications that support reporting and analytics work.
Assist with end-user training and cross-train peers in relevant subject matter and technical areas.
Contribute to project plans, establish baseline and target metrics, and participate in process improvement efforts across Finance IS, MGPO Finance, MGH, and MGB as needed.
May lead cross-functional teams to address business or systems issues.

What You'll Bring

• Strong analytical, problem-solving, and collaboration skills.
• Clear written and verbal communication skills, including the ability to gather requirements, explain findings, and deliver presentations.
• Experience gathering business requirements and translating them into actionable reporting or analytics specifications.
• Ability to work effectively with business users, technical teams, vendors, operations partners, and leadership.
• Experience creating and executing test cases to support accurate, high-quality reporting.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• A proactive, process-driven approach with a strong focus on understanding and exceeding customer needs.
• Ability to build productive relationships with peers, supervisors, customers, and management.

Preferred Qualifications

• Two to four years of experience in a business intelligence, data warehouse, data mart, OLAP, or operational reporting environment.
• Knowledge of relational and dimensional data models.
• Knowledge of structured query language (SQL).
• Understanding of Lean Six Sigma concepts and continuous improvement principles.
• Understanding of basic financial and business principles in a healthcare setting.
• Experience working with Epic, IPORT, Revenue Cycle data, or healthcare reporting tools.

How You'll Succeed

• You are curious about how data supports business operations and enjoy turning complex questions into clear requirements.
• You communicate well with both technical and non-technical partners and can tailor your message to different audiences.
• You are organized, responsive, and comfortable balancing multiple requests and priorities.
• You take ownership of follow-through and help ensure reporting solutions are accurate, useful, and aligned with stakeholder needs.
• You enjoy documenting processes, sharing knowledge, and supporting end users as they adopt tools and reports.

Working Conditions

• Hybrid with onsite work required in office, candidate must be flexible for weekly or monthly business needs

• M-F Eastern business hours required

• On remote workdays, employees must use a stable, secure, and compliant workstation in a quiet environment. Teams video is required and must be accessed using MGB-provided equipment

Hybrid

399 Revolution Drive

40

Regular

Day (United States of America)

Pay Range

$75,275.20 - $109,553.60/Annual

Grade

6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework