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Workforce Jobs in Massachusetts (NOW HIRING)

Health Plans Inc

Workforce Analyst

Westborough, MA · On-site

$28 - $30/hr

What you'll do The Workforce Analyst is responsible for monitoring, managing, and optimizing real-time contact center operations to ensure service levels and performance goals are consistently ...

FM

Workforce Planning Specialist

Boston, MA · On-site

$94K/yr

This role ensures workforce plans are viable by aligning headcount needs with budget, capacity, and technology, collaborating closely with HR, Finance, and business stakeholders. Reporting to the ...

Vrtx

Director, Workforce Planning

Boston, MA

$184K - $277K/yr

The Workforce Planning Director will lead Vertex's enterprise workforce planning cycle, partnering with Strategic Finance, People Analytics, HRBPs, Talent Acquisition, Strategic Sourcing, and Digital ...

Primark

Workforce Optimization Manager

Boston, MA · On-site

Company Description USA - Workforce Optimization Manager Boston Based 3 days a week The Retail Workforce Optimization Manager will work as part of the US Retail Operations Team and matrixed with the ...

Primark

Workforce Optimization Manager

Boston, MA

Company Description USA - Workforce Optimization Manager Boston Based 3 days a week The Retail Workforce Optimization Manager will work as part of the US Retail Operations Team and matrixed with the ...

State Street Corporation

Workforce Data Analyst

Boston, MA · On-site

$161K - $185K/yr

Workforce Data Analyst (State Street Bank and Trust Company; Boston, MA): Help State Street's Global Human Resources (GHR) convert vast data sets into clear and concise information and insights to ...

Aerotek

Recruiting Workforce Manager

Beverly, MA

$64K - $70K/yr

As a Recruiting Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff ...

Aerotek

Recruiting Workforce Manager

Beverly, MA

$64K - $70K/yr

As a Recruiting Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff ...

Casa Esperanza

Clinical Workforce Educator

Boston, MA · On-site

The Clinical Workforce Educator (Behavioral Health) is responsible for providing support, guidance, and accountability to clinical staff as they support our patients as they work towards their health ...

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All JobsWorkforce JobsWorkforce Jobs in Massachusetts

Workforce information

See Massachusetts salary details

$27.3K

$83.5K

$176.9K

How much do workforce jobs pay per year?

As of Jul 28, 2026, the average yearly pay for workforce in Massachusetts is $83,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $100,500.00 per year, depending on experience, location, and employer.

What Are Different Types of Jobs in Workforce Management?

Workforce management jobs are usually a part of the human resources department and focus on predicting the future needs of the company. In this field, you may create a plan to ensure each department has the necessary personnel, determine whether or not the company needs to train people before they can provide the needed services, and support the overall development of the business. Workforce managers frequently collect and use data to understand employee efficiency and how many personnel are required to ensure the company continues functioning. Most workforce management roles also determine how many extra employees the company needs. It is not acceptable for the entire business to shut down because one person is out sick, so having a backup or plan for problems with every position in the company is part of this job.

Did the US lose 33,000 jobs in June?

The U.S. labor market data for June showed a net increase in jobs, with the economy adding approximately 300,000 jobs, indicating growth rather than loss. Workforce professionals monitor these reports to assess employment trends and economic health, often analyzing factors like job sectors and unemployment rates.

What is a workforce job description?

A workforce job description outlines the duties, responsibilities, required skills, and qualifications for a role within an organization’s staff or labor pool. It helps define job expectations, guides hiring processes, and assists in performance management. Common elements include job title, tasks, work environment, and necessary certifications or experience.

What are the key skills and qualifications needed to thrive in a Workforce Management role, and why are they important?

To thrive in a Workforce Management role, you need strong analytical skills, knowledge of labor laws, and experience with staffing strategies, often supported by a degree in business, HR, or a related field. Familiarity with workforce management software such as Kronos, ADP, or SAP SuccessFactors, and relevant certifications like SHRM-CP or PHR are common requirements. Excellent communication, problem-solving, and organizational skills help professionals effectively balance operational needs and employee satisfaction. These abilities are crucial for optimizing staffing efficiency, compliance, and overall organizational productivity.

How can I make 2000 a week working from home?

Workforce roles such as remote sales, freelance consulting, or specialized customer support can potentially generate $2,000 weekly with high-demand skills, experience, and a consistent client base. Achieving this income often requires building a strong skill set, effective time management, and leveraging online platforms or tools to find clients or projects.

What is a workforce?

A workforce is the total number of people who are employed or available for employment in a particular organization, industry, or economy. It includes all individuals who are working or actively seeking work. Workforce management involves planning, hiring, training, and retaining employees to meet organizational goals. Understanding the workforce is crucial for ensuring that a business has the right number of employees with the necessary skills to operate efficiently.

What are some common challenges faced by workforce analysts, and how can new hires effectively address them?

Workforce analysts often encounter challenges such as balancing shifting business demands with accurate staffing forecasts, handling large sets of workforce data, and communicating insights to stakeholders who may not have a data background. New hires can effectively address these by developing strong analytical skills, becoming proficient in workforce management tools, and building relationships with operations and HR teams to better understand their needs. Regularly collaborating with team members and seeking feedback can also help new workforce analysts refine their approach and deliver more actionable recommendations.

What jobs pay 4000 a week without a degree?

High-paying jobs that can reach $4,000 a week without a degree often include roles such as commercial truck drivers, sales managers, real estate brokers, and skilled trades like electricians or plumbers. These positions typically require specialized training, certifications, or experience, and may involve physically demanding work or irregular schedules.

What is the difference between Workforce vs Technician?

AspectWorkforceTechnician
CredentialsVaries; often includes general training or certificationsSpecific technical certifications or licenses
Work EnvironmentVarious settings, including factories, offices, or fieldworkLaboratories, manufacturing plants, or technical service areas
Employer & Industry UsageUsed broadly across industries to describe general staffUsed specifically for skilled technical roles
Search & Comparison IntentUnderstanding general roles and employment optionsSeeking technical skills and certifications

Workforce refers to a broad group of employees with varying skills, often including general labor or support roles. Technicians are specialized workers with technical training and certifications, working in more technical environments. While both are essential in many industries, the Workforce encompasses a wider range of roles, whereas Technicians focus on technical expertise and skills.

More about Workforce jobs
What are the most commonly searched types of Workforce jobs in Massachusetts? The most popular types of Workforce jobs in Massachusetts are:
What cities in Massachusetts are hiring for Workforce jobs? Cities in Massachusetts with the most Workforce job openings:
Workforce jobs near you
Infographic showing various Workforce job openings in Massachusetts as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $83,457 per year, or $40.1 per hour.
Workforce Analyst

Workforce Analyst

Health Plans Inc

Westborough, MA • On-site

$28 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Do you envision working for a company that has the expertise of a long-standing industry leader, but the spirit of an entrepreneur? Does the thought of making a real impact motivate and energize you? If so, HPI is the place for you. Join a team that values integrity, flexibility, loyalty, compassion and dedication—we can’t wait to meet you.

What we do

HPI is unique. A respected industry leader that’s been serving customers for over 44 years, we’re known for our innovation and adaptability. Our experience has given us our expertise, but our forward-thinking, entrepreneurial spirit has given us our strong reputation. As a third-party administrator, we offer a suite of health and benefit solutions to employers. By joining HPI, you’ll contribute to ideas that make a real difference for employers and employees nationwide. There isn’t a challenge we won’t accept and we’re looking for people who have a passion to take it on. Not just a job—a mission.

Our commitment extends beyond our clients to our own employees. We foster a supportive and inclusive work environment where innovation thrives. By investing in our team’s growth and well-being, we ensure they are equipped to provide exceptional service.

What you’ll do

The Workforce Analyst is responsible for monitoring, managing, and optimizing real-time contact center operations to ensure service levels and performance goals are consistently achieved. This role tracks call volume and email traffic, manages staff schedules, and allocates resources based on workload demands, employee availability, and skill sets. By developing, analyzing, and maintaining workforce and customer service performance reports, the Workforce Analyst forecasts staffing needs and operational trends to ensure customers receive timely, high-quality support. As a key partner to Contact Center leadership, the Workforce Analyst provides data-driven insights and recommendations to improve workforce efficiency, enhance the customer experience, and achieve critical contact center performance metrics.

The Workforce Analyst plays a critical role in ensuring optimal contact center performance by monitoring intraday operations and making real-time staffing adjustments in partnership with Supervisors to meet service level objectives. This role requires strong analytical abilities, exceptional attention to detail, and the ability to build effective working relationships across teams. The ideal candidate is experienced with workforce management and contact center technologies and possesses intermediate to advanced Excel skills for reporting, forecasting, and data analysis.

In this role, you’ll also:

  • Develop, maintain, and optimize contact center staffing schedules, including shift assignments, lunches, and break coverage, to ensure exceptional service levels.
  • Make real-time workforce management adjustments based on call volume, service demands, and operational priorities to maximize efficiency and customer experience.
  • Monitor contact center performance metrics in real time, proactively identifying trends, risks, and opportunities for improvement.
  • Manage and optimize call routing strategies, ensuring customers are directed to the appropriate resources based on call type, customer needs, and business requirements.
  • Create, analyze, and maintain workforce management and contact center performance reports to support operational decision-making.
  • Partner regularly with Contact Center Supervisors and Management to review performance trends, staffing effectiveness, and service level outcomes.
  • Develop and maintain call volume forecasts and staffing models to support current and future business needs.
  • Provide data-driven recommendations to improve workforce utilization, operational efficiency, and customer satisfaction.

What you bring

  • Associate’s degree or equivalent work experience
  • Minimum of two years’ experience in a contact center supporting workforce management

Bonus points if you have experience with Mitel systems!

Why choose us?

  • We’re a people-first company and value giving back to our community. Ask us about our volunteer opportunities.
  • Our space is a reflection of who we are—innovative, open and collaborative.
  • We think feeling your best is an important factor in producing great work, so we embrace a “smart casual” dress code and work at ergonomic desks.
  • Need to reenergize? When at our Westborough headquarters, take a break to chat in the onsite cafĂ©, go for a walk on one of the beautiful trails in our office park, or get in a quick workout at one of the campus gyms.

Our Benefits Package

We care about you and believe the greatest gift you can give yourself, your family, and the world is a healthy you! We offer a comprehensive and competitive benefits package to help you lead a happy, healthy life, including:

  • Medical, Dental and Vision and Prescription Drug Coverage
  • Fitness Reimbursement Benefit
  • Employee Assistance Program
  • Flexible Spending Account & Health Savings Account
  • 401(k) and Quarterly Bonuses
  • Generous Paid-Time Off & Volunteering Opportunities
  • Educational Assistance & Professional Development Opportunities


So, think you want to join the HPI team? We hope to hear from you!


You can read more about us at hpitpa.com/about-us/careers/

EEO/AA/M/F/Vet/Disability Employer