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Workforce Jobs in Massachusetts (NOW HIRING)

Citizens

Strategic Workforce Planning Analyst

Westwood, MA · Hybrid

$85K - $110K/yr

Build the Future Workforce of Citizens As part of Citizens' Reimagine the Bank transformation, we're building Strategic Workforce Planning as a core enterprise capability. This is not a traditional ...

Vrtx

Director, Workforce Planning

Boston, MA · On-site

$184K - $277K/yr

The Workforce Planning Director will lead Vertex's enterprise workforce planning cycle, partnering with Strategic Finance, People Analytics, HRBPs, Talent Acquisition, Strategic Sourcing, and Digital ...

Primark

Workforce Optimization Manager

Boston, MA · On-site

Company Description USA - Workforce Optimization Manager Boston Based 3 days a week The Retail Workforce Optimization Manager will work as part of the US Retail Operations Team and matrixed with the ...

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See Massachusetts salary details

$27.3K

$83.5K

$176.9K

How much do workforce jobs pay per year?

As of Aug 17, 2026, the average yearly pay for workforce in Massachusetts is $83,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $100,500.00 per year, depending on experience, location, and employer.

What is a workforce?

A workforce is the total number of people who are employed or available for employment in a particular organization, industry, or economy. It includes all individuals who are working or actively seeking work. Workforce management involves planning, hiring, training, and retaining employees to meet organizational goals. Understanding the workforce is crucial for ensuring that a business has the right number of employees with the necessary skills to operate efficiently.

What are different types of jobs in workforce management?

Workforce management jobs are usually a part of the human resources department and focus on predicting the future needs of the company. In this field, you may create a plan to ensure each department has the necessary personnel, determine whether or not the company needs to train people before they can provide the needed services, and support the overall development of the business. Workforce managers frequently collect and use data to understand employee efficiency and how many personnel are required to ensure the company continues functioning. Most workforce management roles also determine how many extra employees the company needs. It is not acceptable for the entire business to shut down because one person is out sick, so having a backup or plan for problems with every position in the company is part of this job.

What are the key skills and qualifications needed to thrive in a workforce management role, and why are they important?

To thrive in a Workforce Management role, you need strong analytical skills, knowledge of labor laws, and experience with staffing strategies, often supported by a degree in business, HR, or a related field. Familiarity with workforce management software such as Kronos, ADP, or SAP SuccessFactors, and relevant certifications like SHRM-CP or PHR are common requirements. Excellent communication, problem-solving, and organizational skills help professionals effectively balance operational needs and employee satisfaction. These abilities are crucial for optimizing staffing efficiency, compliance, and overall organizational productivity.

What are some common challenges faced by workforce analysts, and how can new hires effectively address them?

Workforce analysts often encounter challenges such as balancing shifting business demands with accurate staffing forecasts, handling large sets of workforce data, and communicating insights to stakeholders who may not have a data background. New hires can effectively address these by developing strong analytical skills, becoming proficient in workforce management tools, and building relationships with operations and HR teams to better understand their needs. Regularly collaborating with team members and seeking feedback can also help new workforce analysts refine their approach and deliver more actionable recommendations.

What is the difference between Workforce vs Technician?

AspectWorkforceTechnician
CredentialsVaries; often includes general training or certificationsSpecific technical certifications or licenses
Work EnvironmentVarious settings, including factories, offices, or fieldworkLaboratories, manufacturing plants, or technical service areas
Employer & Industry UsageUsed broadly across industries to describe general staffUsed specifically for skilled technical roles
Search & Comparison IntentUnderstanding general roles and employment optionsSeeking technical skills and certifications

Workforce refers to a broad group of employees with varying skills, often including general labor or support roles. Technicians are specialized workers with technical training and certifications, working in more technical environments. While both are essential in many industries, the Workforce encompasses a wider range of roles, whereas Technicians focus on technical expertise and skills.

More about Workforce jobs

What are the most commonly searched types of Workforce jobs in Massachusetts?

The most popular types of Workforce jobs in Massachusetts are:

What cities in Massachusetts are hiring for Workforce jobs?

Cities in Massachusetts with the most Workforce job openings:

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Infographic showing various Workforce job openings in Massachusetts as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $83,457 per year, or $40.1 per hour.

Workforce Management Project Lead

Keurig Dr Pepper

Burlington, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Keurig Dr Pepper rating

7.8

Company rating: 7.8 out of 10

Based on 238 frontline employees who took The Breakroom Quiz

110th of 438 rated food and drinks producers

Job description

Job Overview:
JOB DESCRIPTION - US Workforce Management (WFM) Lead
Project Sakura | KDP COU
Location: This role will be based out of our Burlington, MA office in a hybrid capacity or anywhere in US, Remote
POSITION SUMMARY
The US WFM (Workforce Management) Lead is responsible for the successful deployment and adoption of UKG Workforce Management capabilities supporting manufacturing and office hourly workers across KDP COU in the United States.
The role leads the US WFM Subject Matter Expert (SME) team and works closely with the Global WFM Lead, HR, Payroll, Operations, Time & Attendance (T&A) workstream, Payroll workstream, business stakeholders, and implementation partners to ensure the solution supports business needs, enables accurate payroll calculations, and aligns with global Sakura standards.
The role remains actively involved throughout the project lifecycle, including solution validation, testing, deployment readiness, training, hypercare support, and business stabilization activities.
KEY RESPONSIBILITIES
US Workforce Management Leadership
  • Lead the Workforce Management workstream for the United States.
  • Act as the primary US counterpart to the Global WFM Lead.
  • Lead and coordinate local WFM SMEs and business representatives.
  • Represent US business requirements, risks, issues, and decisions within the global project team.
  • Ensure alignment between global Sakura standards and local operational requirements.
  • Drive stakeholder engagement across Operations, HR, Payroll, Workforce Planning, and business leadership teams.

Solution Design & Process Validation
  • Represent the needs of US manufacturing and office hourly workers within the Global Workforce Management workstream, with close collaboration with the Time & Attendance workstream for office hourly worker requirements and the Payroll workstream to ensure accurate payroll calculations.
  • Review and validate UKG Workforce Management solution designs covering Time & Attendance, Scheduling, Labor Management, Workforce Planning, Overtime Management, Shift Management, and Absence processes.
  • Support adoption and optimization of existing UKG Workforce Management capabilities within Keurig operations.
  • Lead business review and validation activities for new Time & Attendance and Scheduling capabilities being introduced for Peet's operations.
  • Ensure business requirements, labor rules, attendance policies, operational practices, and compliance requirements are addressed.
  • Support fit-to-standard workshops and solution design reviews.

Testing & Deployment Readiness
  • Lead UKG Workforce Management testing activities across the United States.
  • Coordinate participation of local SMEs, supervisors, payroll teams, planners, managers, and business representatives.
  • Actively participate in SIT (Systems Integration Test), UAT (User Acceptance Test), End-to-End, Payroll Integration, and deployment testing activities.
  • Validate Time & Attendance, Scheduling, Workforce Planning, overtime, absence management, and payroll integration processes in close collaboration with the Payroll workstream to ensure accurate payroll calculations.
  • Support defect triage, issue resolution, retesting, and business sign-off activities.
  • Lead workforce-related data validation activities.
  • Support cutover planning, deployment readiness, and go-live execution.

Training & Business Readiness
  • Lead UKG Workforce Management readiness activities across impacted business functions.
  • Build and lead a network of WFM SMEs and local champions.
  • Support development and delivery of training materials, workshops, and knowledge-transfer sessions.
  • Ensure managers, supervisors, planners, HR teams, payroll teams, and business users are prepared to operate in the future-state environment.
  • Drive successful adoption of UKG Workforce Management processes and tools across the organization.

Hypercare & Stabilization
  • Lead Workforce Management support activities during hypercare and stabilization period following go-live.
  • Coordinate SME support and issue resolution activities during the interim operational support phase.
  • Monitor solution adoption, operational readiness, workforce process effectiveness, and user experience.
  • Partner with Global WFM, IT, Payroll, the Payroll workstream, and implementation partners to resolve business-critical issues and support accurate payroll calculation outcomes.
  • Support business teams until steady-state support structures are fully established.
  • Ensure successful transition from project support into business-as-usual operations.
  • Other Responsibilities may include
  • HRBP support for US Manufacturing locations, or client groups, including but not limited to deployment of new initiatives, investigations, project work etc
  • Represent US Manufacturing locations on additional transformation projects

ACCOUNTABILITIES
The US Workforce Management Lead is accountable for:
  • Successful deployment of UKG Workforce Management capabilities supporting US manufacturing and office hourly workers, including close alignment with the Time & Attendance workstream for office hourly worker requirements and the Payroll workstream to ensure accurate payroll calculations.
  • Leadership and coordination of the US WFM SME network.
  • Successful implementation of Time & Attendance and Scheduling capabilities across impacted business functions.
  • Adoption of UKG Workforce Management processes and tools across the organization.
  • Completion of testing, deployment, cutover, and go-live readiness activities.
  • Training and readiness of managers, supervisors, planners, payroll teams, and business users.
  • Successful execution of hypercare and stabilization activities.
  • Transition to future-state business operations and support structures.
  • Delivery of Sakura milestones supporting KDP COU transformation objectives.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Total Rewards:
  • Salary Range: $96,800 - $140,000
  • Actual placement within the compensation range may vary depending on experience, skills, and other factors
  • Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
  • Annual bonus based on performance and eligibility

Requirements:
  • 8+ years of experience in Workforce Management, Time & Attendance, Scheduling, Operations, HR Technology, Payroll, or Transformation Programs.
  • Strong understanding of manufacturing and office hourly workforce management processes, including where close collaboration with the Time & Attendance workstream is required for office hourly workers.
  • Experience with Time & Attendance, Scheduling, Labor Management, and Workforce Planning processes.
  • Experience leading SME teams and business workstreams within complex transformation programs.
  • Experience with testing, deployment, business readiness, and operational stabilization activities.
  • Strong stakeholder management and communication skills.
  • Ability to collaborate effectively with both business leaders and global project teams.
  • Hands-on approach with willingness to actively support testing, deployment, hypercare, and issue resolution activities.

Preferred
  • Experience with UKG Workforce Management or comparable platforms.
  • Experience supporting large manufacturing and office hourly employee populations.
  • Experience with Payroll and HCM integrations.
  • Experience in multi-site operational environments.
  • Experience supporting transformation, carve-out, or Transition Service Agreement (TSA) transition programs.

Successful candidates will also demonstrate these additional qualifications:
  • Ability to understand business goals and then design & implement new approaches, policies and procedures to affect continual improvements in business objectives
  • Bias for action as evidenced through proactive, innovative and value-creating solution implementation
  • Comfortable navigating ambiguity within a complex, dynamic and rapidly changing business environment
  • Seamlessly transition between strategic thinking and tactical execution while prioritzing the most impactful work amidst multiple competing priorities

Company Overview:
Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands such as Dr Pepper®, Canada Dry®, Mott's®, A&W®, Peñafiel®, GHOST®, 7UP®, Snapple®, Clamato® and Core Hydration®. Our global coffee business spans more than 100 markets and includes the leading Keurig® single-serve brewing system in the U.S. and Canada, along with powerhouse brands such as Peet's, L'OR and Jacobs, and other regional coffee leaders. Our more than 50,000 employees aim to enhance the experience of every beverage and coffee occasion while making a positive impact for people, communities, and the planet.
We strive to be an employer of choice, providing culture and opportunities that empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.
Whatever your area of expertise, at KDP you can be a part of a team that's proud of its brands, partnerships, innovation and growth. Will you join us?
Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
A.I. Disclosure:
KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles. AI does not make hiring decisions; all decisions throughout the hiring process are made by talent acquisition team members. If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to kdpjobs@kdrp.com in lieu of clicking Apply. In order for your application to be considered and opted out of AI, you must include the words "AI Opt-Out" and either job title and location or Job ID # in the email subject line in your email application.

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About Keurig Dr Pepper

Sourced by ZipRecruiter

Keurig Dr Pepper (KDP) is a leading coffee and beverage company in North America with dual headquarters in Burlington, MA and Plano, TX, with annual revenue in excess of $11 billion. KDP holds leadership positions in soft drinks, specialty coffee and tea, water, juice and juice drinks and mixers, and markets the #1 single serve coffee brewing system in the U.S. The Company maintains an unrivaled distribution system that enables its portfolio of more than 125 owned, licensed and partner brands to be available nearly everywhere people shop and consume beverages. With a wide range of hot and cold beverages that meet virtually any consumer need, KDP key brands include Keurig®, Dr Pepper®, Green Mountain Coffee Roasters®, Canada Dry®, Snapple®, Bai®, Mott's® and The Original Donut Shop®. The Company employs more than 25,000 employees and operates more than 120 offices, manufacturing plants, warehouses and distribution centers across North America.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Burlington, MA, US

Year founded

2008

Social media

Twitter

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